What advice do you have for others considering Automation Anywhere (AA)?

The importance of AI governance in my organization is always crucial because of auditing, and we do not want any data to come out from there. Automation Anywhere gave us that particular security, and they are handling the data within their enterprise and not going outside. That is the first point which is why the organization is using Automation Anywhere. We are using AI agentics and AI Agent Studio for some of the processes. I would say that it is majorly in a POC stage, but as I mentioned, we are using it for some of our systems and the API with the agent connection as well. The visibility is more because in any complex solutions, we used to take the help of it. Visibility for us is significant and it does create an impact because whenever we are stuck for some time and then use it, it is clearly helping us a lot for the creation of solutions. The API has helped me achieve my automation goals by allowing us to do a lot of POCs so that we can interact with the whole process structure with human-in-the-loops because in our industry, data which is going in and coming out should be validated. This is helping by reducing a 10-person workload to one person who can validate and approve the work. I do utilize Automation Anywhere Center of Excellence, CoE somewhat for solutions creation and if there is any complex way which we are not able to identify how we can resolve these things. We use that for support. I give this review a rating of 8 out of 10.

I would rate this solution with a score of 8 out of 10.

We have definitely utilized the deterministic feature of Automation Anywhere, while the agentic feature is something we are still exploring, even though we have other multiple tools in our ecosystem, so we are indeed exploring this aspect of Automation Anywhere. The deterministic automations have provided us with substantial productivity benefits across the organization, and as we aim to combine them with agentic features, we believe that we will be able to pursue end-to-end processes with human involvement, which will definitely enhance our advantages. The use cases we're working on and the deterministic automations implemented so far have given us a great productivity boost in various functional areas across the globe, which has significantly helped the organization, and as we evolve towards more agentic and AI features from Automation Anywhere, these will further assist us in achieving end-to-end process automation rather than just peripheral automations. When we began utilizing Automation Anywhere RPA about 10 years ago, the controls to prevent infinite loops and retries were not as mature, but over time we've seen these practices mature, with the tool itself now guiding us on best practices, and we are leveraging exception-handling mechanisms to prevent vulnerabilities that could lead to infinite loops or other security issues during production grade. The features showcased at the Imagine event are promising, as we are delving into the AI and agentic AI realms, which are already crucial in today's environment; if these can be made generally available for customers to use in their processes at a faster pace, I believe that would greatly enhance Automation Anywhere's offering. I would rate this review overall at eight out of ten.

By design, from the beginning, Automation Anywhere was designed for enterprise solution. From RPA to APA, if we see the graduation, what we see as a consumer is that earlier we were having a bot, now we have a bot with a brain. The orchestration and the journey is now amplified with other use cases which were not part of the scope before, which were very decision-making, reasoning, and some contextual background that we need to answer those things which we are parking for human. Now, the agentic part has that reasoning also ready. For high-risk profile, when someone as a human is doing that validation, they do not need to use brain for reasoning. They just need to proofread the reasoning and see that there is a logic for that and approve it. That is where we see from RPA to APA, and with the same platform, we do not need to disturb the platform. The only thing is the brain is also added in that platform. That is how more activities which are part of the human job are now part of the bot job or the agent job. Three years back when everyone started talking about APA, the first thing we did is we stopped calling our internal advisors agents, because until that time, customer service agents were what we addressed them as. We said "You are the game changers and now technology is the agent." With that change in culture, we started embracing APA very extensively by saying that the rule of the game is the same whether we outsource this work to human or to agent. The discipline is the same, the governance is the same, the guardrails are the same, and security norms are the same because someone is trusting us with giving data. Data misuse is very common. The kind of role-based access control that we plan for human agent, the security guardrails for all the layers of the infrastructure, from the access, where things can go wrong because it is an agent with a very powerful LLM running behind, how to control and avoid any kind of side attacks that can happen on these things. We need to prevent and ensure that our customer data is safe irrespective of the situation. Some of those disciplines continued, and that is how we are graduating into APA. Rather than just calling agent, we have started calling them digital worker and the new hybrid setup of a human bot agent delivering customer problems together. We are getting into this hybrid setup of human, bot, and agent, all part of the ecosystem in addressing one journey of the customer. In any use case journey, we will have some activities done by the bot, which is very deterministic in nature. We do not want to pay for AI in that situation. Some of the cognitive capabilities will have agent and agentic capability of AI, and then at the end of the day, we need someone to approve it, which is where human comes. The complete journey has to be tracked so that if any customer query is coming about why we gave them a certain amount for a claim, just thinking of claim processing as one example where sometimes customers bounce back and say that this was not the right claim settlement happened. In that case, we really need the traceability. We need to know how we processed it. Traceability in the journey cannot go and say that this is done by the agent and this is done by the human. The complete journey should be auditable. That is where the central governance which was mentioned is very important. Everything should be part of the central governance or the orchestration layer so that whether it is a human or agent, everything should be stitched with the same thread. Something which is always there is the pricing part, but I do not want to press on that because there is no end of it. On the platform part, certainly one thing which we really need to see is how we can accelerate developer journey. Today, if a team is taking two weeks' time to build one agent, with other parallel platforms like Claude and Co-pilot who are trying to infringe into AI SDLC, the life cycle of agent development, where they are trying to step in into all the stages of defined build and run, how we can have that as part of the platform. I learned in conference that they already have something called AA Code, not in production and not out for the consumer, but they are already thinking on that. That is something which I was missing when I entered in this conference. We certainly need to leverage what Claude is doing or what other hyperscalers are doing in the same space. Customers are coming to us with very disruptive pricing models. From the service industry, we cannot just go by the labor arbitrage or license-based model today. We need to be more value-driven model. Today I am selling a service with X dollar per transaction and I can give it with fifty percent cost. If I can get a similar model from Automation Anywhere, then it will be a seamless calculation for me. That is where I will say true partnership will do where we are bringing services, Automation Anywhere is bringing technology, and we both are following the same equation, and we both will graduate with the same level of commitment and scalability. That is where a part of pricing will help. Positively, there is one unique selling point what Automation Anywhere and peer RPA platforms have is UI-based automation, which was their starting point. Because most of the legacy systems do not have API level connectivity today, and that is where the hyperscalers are not able to bridge. Automation Anywhere has both things. They have API which is intrusive in nature where we can have that direct connectivity with the base platform or the system, and non-intrusive where we can leverage their UI automation capability to ensure that there is no bottleneck. We can have the complete journey done. That is where Automation Anywhere has upper hand. Hyperscalers have upper hand because they have their own proprietary model where they can drive more disruption. They have base platform access—if I talk about Microsoft, it is very for them to have seamless integration with their Office platform, SharePoint, shared drive, Active Directories, and other things and give an end-to-end solution with Co-pilot and OpenAI and other things. Hyperscalers have their own advantage. Being doctor, we go by the problem and see how to position and solve it. Sometimes we are making combination of both and solve the problem. My overall rating for this review is ten out of ten.

The main challenge and objective I am looking to solve with Agentic Process Automation involves a couple of applications which are on the legacy side, which could not be feasible for the current set of Automation Anywhere features, but they are a very good fit for the AI agents. I am trying to explore that. Agentic Process Automation has helped me achieve the automation goals that I needed. They achieved it by getting the APIs, which means the overall turnaround time for an automation reduces drastically. I can directly build an automation in a couple of days if I have the API. If I don't have the API, then I need to follow the approval workflow. That takes some time, and then I need to get access to applications, follow the workaround, and see the available options in Automation Anywhere. That is a workaround which everyone should try to avoid. I have started to use the AI Agent Studio to build these automation processes. I am currently exploring this further. We have very limited access to Automation Anywhere in our organization right now. The licensing cost is very high, so we are trying to use it wherever it's necessary only and not on a learning perspective yet. Governance is very important for my organization. It has to follow the organization's standard policies and all. Governance is very much required. We don't want to use an AI agent and do some unnecessary work which could lead to a huge loss to the company going forward. We also don't want to do any repetitive tasks by the agent. Governance and cost metrics are required. The feature meets this need for the company. We have not used the Autopilot capability or Automator of Automator AI yet. I don't use the COE Manager. I don't personally have that level of access. Deployments were a bit difficult earlier. We had to follow some set of procedures. We had to move from Dev to QA to Prod. The file movement and the code movement were not so easy earlier. However, with the cloud instances, we can directly deploy it, and testing has also been very easy nowadays. With the last three versions, I can say that deployment has improved. Basically, when it moved to A360 versions and above that, the improvements became evident. This review receives a rating of nine out of ten.

From my perspective, AI governance plays a key role in every organization; otherwise, it could easily get out of hand. The compliance feature of AI Agent Studio meets our needs depending on the guardrails each organization sets up concerning compliance; it varies based on what guardrails they put in place. My organization is completely focused on data integrity, and they are very particular about compliance, which is one reason they are taking a step-by-step approach. They first conduct POCs and test the tools from Automation Anywhere or other vendors to check what kind of compliance can be enabled before onboarding them. I have not utilized the Autopilot capabilities or automator AI. We have a COE Manager, and I understand it helps us understand the revenue generated across the bots we have developed. Unfortunately, we have not taken that license, but I think it is now offered free of cost within the existing licenses. However, we are not actively using it. Currently, we are doing manual deployment, so automating that step would be more helpful. I would rate this product 8 out of 10.

We are not using AI agents; we are just utilizing AI skills to extract the details. AI governance is very important in my organization, which is related to finance, as it is essential to keep everything secure and ensure that no data gets outside. It is about maintaining compliance and data integrity. I do not use Automation Anywhere's Center of Excellence Manager. For the bigger automation, the accuracy is around 95%. I would rate this product an 8 out of 10.

I have not utilized Automation Anywhere's deterministic and agentic blended execution feature. I think the capability of Automation Anywhere's APA in improving orchestration for AI projects will be very good. Overall, I feel that the capability is quite good. For example, in terms of our technical infrastructure during RPA installation, more space is required, and we receive strong support from Automation Anywhere support team guiding us through the installation process. Regarding the impression of the data advantage provided by the process reasoning engine due to its extensive training on enterprise processes, I would need to check with the team for this. In terms of centralized governance across agents and systems, utilizing the API simplifies automation from our end, significantly reducing lead time from weeks down to one or two days for complex projects compared to using the web portal. I have given this review an overall rating of 10 out of 10.

Regarding Automation Anywhere's deterministic and agentic blended execution feature, I do not believe this applies to our current needs. To prevent infinite loops and retries in Automation Anywhere's deployment, we have different methods in place, including technical logics in if conditions and a powerful error handler that allows us to implement those logics. Assessing the capabilities of Automation Anywhere's Automation Process Architecture (APA) in improving orchestration for AI projects involves considering factors such as flexibility, the outcomes we achieve, and the different types of integrations the Orchestrator supports that can benefit various businesses. The option to buy, build, or bring your own tools and models significantly influences our organization's automation strategy. We have certain restrictions due to varying organizational alignments regarding model usage, especially since we are in the AI era with numerous LLMs emerging, and it is crucial to have flexibility in products such as Automation Anywhere's buy your own model. Centralized governance across agents and systems enhances consistency in operations by prioritizing security, particularly for PII and PHI data. Having centralized governance aids in consolidating sensitive data onto one platform, enabling useful reporting and making it easier to convince the leadership team with the insights we capture. I rate Automation Anywhere an eight out of ten because while I appreciate the platform, I expect more flexibility in capabilities and licensing models. I strongly recommend Automation Anywhere as a compelling platform for RPA needs. I particularly value their university and open courses that enable even freshers without technical backgrounds to grasp the technology easily, which I find lacking in other tools in the market. Once learning is accomplished, Automation Anywhere demonstrates strong capabilities for current market integration and adoption.

Currently, we haven't utilized Automation Anywhere's agentic feature; we are just using it as an unattended bot, but we are on a journey towards implementing the agentic new offering. For that, we have completed a POC, which went well, but we need to return and get that POC approved by the relevant stakeholders, so that's our current situation. When they develop the product, they don't always provide all the necessary details that a customer needs to implement the product. It's crucial that they clarify the infrastructure, control, and configurations needed for effective implementation. The issue arises during deployment because while RPA relies on collaboration with infrastructure, compliance, and application teams, there can be rigidity and resistance in making necessary changes, leading to failure if proper background checks and support are not ensured before deployment. I give this review a rating of seven.

I can give you an example where similar things like laptop procurement and provisioning come into play. Identifying where things are stuck, understanding the biggest bottlenecks in our overall business process related to IT procurement, and figuring out how to resolve tickets faster are important objectives. The main challenge I was looking to solve with Agentic Process Automation is discoverability. We did not know where our bottlenecks were, and out of a ten-step process, which steps were taking more time was not entirely clear to us. First, it helped us see the cycle times across each of these steps and understand who all the stakeholders involved in those steps were. Eventually, this also showed us where AI can help. For example, if you need to procure a laptop, then what are the steps involved and how does AI help in connecting those stakeholders to procure the laptop faster. Those are the areas where Agentic AI helped us connect various systems and people, see where our bottlenecks are, and also prepare ourselves ahead of time so that employees do not have to wait long. In the age of Agentic AI, I think the biggest challenges my organization faces include auditability, explainability, and observability. These are important because sometimes these agents become a black box to us. If something is a black box, we may not know why it did something or what it did. So it is important for us to know what is happening, why it is happening the way it is happening, and how to fix it. Another challenge we often face is what will happen in situations where the underlying model changes. For example, if the underlying model changes from GPT-5.5 to GPT-5.6, then the output and functioning of these models and these Agentic AI capability systems changes. We need to ensure that when the underlying large language model changes, the system's outputs and outcomes are not degraded. AI governance is very important in my organization, especially in healthcare, where governance and compliance are the most critical aspects. Anything and everything we do has to be very secure, and we must be HIPAA and HITRUST compliant all the time. Any solution we use also has to be very secure, and that is where all these non-functional requirements like observability, explainability, auditability, and repeatability come into play. These aspects are very important. The AI governance feature in maintaining compliance and data integrity within the organization is very helpful and plays a big role. I do not use the Autopilot capabilities of Automation Anywhere. I stay with them because of trust and a long-term partnership. As somebody said, it is like salsa. They know how we work, we know how they work, and we have already built mutual trust and relationships. This helps in achieving faster outcomes and quicker time to market. My overall review rating for Automation Anywhere is nine out of ten.

I would rate Automation Anywhere A360 10 out of 10 overall. Automation Anywhere is a strong enterprise automation platform with powerful features for web automation, Excel automation, email automation, SAP automation, database connectivity, bot scheduling, credential management, and centralized monitoring through Control Room. It has helped improve productivity, reduce manual effort, increase accuracy, and deliver reliable automation solutions across multiple business processes.

The API helped me achieve those goals absolutely. We have had a very good experience with Automation Anywhere and we are very happy with the solutions. They are helping us stay within the compliance and regulatory norms, and I hope that will continue in the future. AI governance is very important in my organization because insurance is a strongly regulated industry. We have many guidelines and government regulations to follow, especially regarding customer data and customer information. From that standpoint, it is a very important aspect of the overall solution. Document automation is the primary use case, followed by customer service. I would rate this review as a 9 out of 10.

The main challenges and objectives that I try to solve with Agentic Process Automation include certain automations requiring decision-making, which previously relied on human participation, but right now we leverage Agentic AI with LLMs to get outputs that serve as inputs for the remaining automation tasks. In the age of Agentic AI, the biggest challenge for my organization is data security, as we use third-party LLMs or models for outputs. However, at the Imaginate event, they showcased in-house LLMs and models that cater specifically to enterprise needs, which I believe will solve our data security issues. API helps me achieve my automation goals because, moving forward, most tasks are trending toward being API-based. Previously, we relied on RPA and rule-based methods, but now we are shifting towards APIs that incorporate decision-making, and I see APIs becoming crucial. I am not currently utilizing the AI Agent Studio for my automation processes, but we are gradually moving in that direction by building AI skills and employing various models, so we will eventually develop something end-to-end. My impression of the AI Governance feature is that it is great and has showcased a lot of potential benefits for organizations, making it easier for leadership to access and visualize everything through a dashboard. I do not use the Autopilot capabilities of Automator AI at this time. I have not yet used the cloud-based nature of Automation Anywhere COE Manager in managing my automation pipeline, so I cannot comment on that. We primarily use Azure for our cloud services because we do not have AWS in our system. I would rate this review an eight overall.

Centralized governance across agents and systems is beneficial for maintaining consistency in my organization as it functions as a command center for a particular center of excellence of the bots. The system custodian looks after the entire global region of the bots, understands the pain points of each region, and assesses how the system and platform should be upgraded based on the needs of the organization and regional gaps. This approach has led us to build a center of excellence for RPA bots and work towards achieving that. The option to buy, build, or bring your own tools and models has influenced my organization's automation strategy by allowing us to explore any models available in the market on an approved model level. We try to work with the approved models described by the organization and then explore through multiple tools and cloud platforms like AWS, where we can train, deploy, and explore the models. The deterministic and agentic blended execution feature of Automation Anywhere affects the accuracy and efficiency of our processes. In simple terms, the deterministic approach is nothing but the rule-based, pre-planned steps involved in the processes. We use all the Excel-based commands, web scraping commands, and API commands to work with the deterministic approach and then try to integrate this particular set of solutions with the agentic part. I have not explored much on the agentic part, but this is the approach we use. My advice to other organizations considering Automation Anywhere is to focus on the ease of doing things, even when the problem statement might be very complex in nature, and how to view and approach the vision of that problem to solve it in the simplest way that everyone can understand. I would rate my overall experience with Automation Anywhere as a 9 out of 10.

My advice to other organizations considering Automation Anywhere is to start with small projects first. Once they achieve a good ROI from these smaller projects, they can dive deeper into big end-to-end projects. They should definitely test and deploy AI easily from Automation Anywhere, as the low-hanging fruits are beneficial for newcomers before tackling bigger challenges. The option to buy, build, or bring your own tools and models is absolutely a fantastic feature that other tools never provide, allowing us to bring our own model or application into the control room of Automation Anywhere or other tools. In enterprise companies, we need to handle legacy applications, API endpoints, and different types of models depending on model capabilities and training data. The LLM changes based on each process, and applications may vary. Automation Anywhere gives us the flexibility to use any tools and agents from external sources, which is a beautiful feature Automation Anywhere provides. The centralized governance system is definitely required for large organizations because the management or IT team wants to see exactly which model is being used, how many tokens are being consumed, what guardrails are in place, and how Protected Health Information is being handled in the tool. The governance system is a fantastic feature in Automation Anywhere so that everyone remains aligned throughout the entire organization. I give this review an overall rating of ten out of ten.

The main challenge we try to solve with Agentic Process Automation is understanding the requirement from the people perspective, specifically what the client expects from automating the process. Most of the time, the client does not understand; they just want to have the fancy term like AI but do not know how to incorporate it into their current process. Therefore, making them understand and identifying those complexities in the processes to get their approvals is something we face. I would rate this review an overall 8 out of 10.

My experience with deployment has been very positive. We use Jenkins and other compatible tools within our delivery pipeline, and Automation Anywhere integrates well with them. The compatibility with existing CI/CD processes makes deployment and maintenance efficient and streamlined. APIs have also played a key role in helping us achieve our automation objectives. In one of our use cases, we were unable to proceed with UI-based automation due to access limitations. In that scenario, API integration enabled us to continue the automation journey successfully. Beyond improving efficiency, APIs also helped reduce security risks associated with UI access and delivered better overall performance compared to traditional UI-driven automation. Looking at the future of automation and Agentic AI, my biggest observation is that the technology is still in its early stages and has not yet reached its full potential. While proof-of-concept implementations are showing promising results, real-world adoption still faces challenges related to trust, governance, and data security. For example, in insurance-related processes, there are valid concerns around sharing sensitive customer and insurance information with AI systems. Organizations need stronger assurances that data will remain secure, private, and will not be used outside of the intended purpose. Addressing these concerns is critical to broader enterprise adoption. Apart from these security and compliance considerations, the functionality and potential of the technology are very promising. I have not used AI Agent Studio, Autopilot, or the Center of Excellence (CoE) capabilities, so I am unable to provide detailed feedback on those areas. Similarly, while I recognize the importance of AI governance, I have not worked with it directly and therefore cannot comment extensively on it. One capability I have used extensively is Document Automation, and my experience has been excellent. The solution’s performance largely depends on the quality of training and the volume and diversity of documents provided. When I worked with earlier versions such as v11, document processing accuracy was more limited, especially when dealing with multiple document formats. However, in Automation 360, the improvement has been significant. The platform now handles a wider variety of document types much more effectively and adapts far better than before. For example, where earlier versions struggled to accurately recognize and process multiple PDF formats, the current version performs much more reliably. Overall, the enhancements in accuracy, adaptability, and performance have been dramatic. Overall Rating: 9/10. The platform offers strong deployment capabilities, excellent API integration, significant advancements in document automation, and a clear commitment to innovation. The primary area for improvement remains enterprise trust, governance, and security considerations around AI-driven solutions. .

When using Agentic Process Automation, my main challenge was agentic automation. We can learn Agentic AI, but the problem is identifying use cases where, when using Agentic AI, it needs to be value-added, such as saving money or reducing costs. The problem is when using Agentic AI, the cost will be very high compared to manual processes. Regarding Agentic Process Automation, I do not currently have real-time experience with it, so I cannot comment. However, I want to utilize Agentic APA in the future to add value to my organization. I am not utilizing AI Agent Studio in the process. In my organization, the importance of AI governance is significant. When utilizing AI services, the main concern is security. As we are currently part of the healthcare domain, our main priority is the security of customer data. When passing data to AI, we take care of customer security. This is the main consideration with AI, but it will help in the future to reduce time, manual intervention, and improve speed and accuracy. I do not have much hands-on experience with the AI governance feature in maintaining compliance and data integrity, as I do not have much experience with AI Studio and Agentic. Regarding Autopilot capability, I do not use it. I do not utilize Automation Anywhere's CoE. In terms of improvement for Automation Anywhere, I do not have many comments at this time, as it is good in its current state. I would rate this review as an 8 out of 10.

The Automation Co-pilot, AARI, is very friendly because I can easily use it to trigger my bots from my desktop without needing a lot of technical knowledge; so it is very friendly to me. It usually takes about three days to train non-technical users on how to use Automation Anywhere when we are doing it on a daily basis; about three days are enough. I would rate this review a 9 overall.

From a security point of view, I have not seen any concerns with Automation Anywhere. My advice to others looking into using Automation Anywhere is that if you have a financial background and significant work related to PDFs and invoice creation, you should definitely use Automation Anywhere. It is efficient, accurate, saves time, and reduces costs. We have not utilized Automation Anywhere's AI Agent Studio in our automation processes. We have not utilized the Autopilot capability of Automator AI in our automation programs. Regarding AI governance features and maintaining compliance, I am unsure if that is a part of Automation Anywhere, as we utilize an external audit from a different organization and do not use Automation Anywhere's AI governance feature. We currently utilize Document Automation as a primary goal of using Automation Anywhere, and it performs excellently in reading PDFs and related tasks. I would rate it a perfect ten for its accuracy and efficiency. I rate this product nine out of ten overall.

Centralized governance across agents and systems in Automation Anywhere is beneficial for maintaining consistency in my operations, and while I'm not currently working on that in this project, I worked with it in my previous project with Axis Bank. I worked with different departments on that, and I got the chance there. Regarding whether there is anything else that I would like to improve, I have nothing further to suggest at this time. I am aware of the pricing and licensing of Automation Anywhere for my company, and sometimes there are spikes and regular traffic. At those times, we have to go through the developers. That is a developer department, so it's not my area, unfortunately. Automation Anywhere is deployed on cloud in my organization. My overall review rating for Automation Anywhere is nine.

The biggest challenges are data governance, security, plagiarism, and using license code. With Automation Anywhere, we have not explored its full potential, so I cannot comment on how it can help in this case. I suggest others curate their automation needs and consider using Automation Anywhere to implement them smoothly, focusing on specific use cases rather than large, interconnected automation projects. Automation Anywhere is currently handling around 46 vendors, which is a number that has increased by 16 since we started using it, starting with 30 vendors, and we are satisfied with its ability to handle our increasing vendor count. AI governance is pretty much required, as the general tendency of humans is to provide all information to tools, necessitating a clear segregation of what can be provided to AI tools and what can be copied from that. I gave this review an overall rating of 7 out of 10.

Automation Anywhere is deployed in my organization on-premises. Automation Anywhere has helped me achieve my automation goals by allowing us to automate a bunch of different business processes and leverage a variety of features it offers. I have been able to automate Excel, mainframe, web-based applications, and in-house applications without needing to do anything outside of Automation Anywhere. We use Automation Anywhere's Center of Excellence partly, as we have our own version of it. We can break everything out between dev, test, and prod, and we have Jenkins, Jira, and ServiceNow all tied together and integrated. I rate Automation Anywhere a 10 because it has always provided great support and we have always received valuable information. Whenever we are stuck, we reach out to Automation Anywhere and they always provide us with the right direction and guidance, always helping us out even in tough situations, allowing us to figure out and resolve most of our automated processes. We have not encountered anything so far that was not automatable, or we have utilized hybrid automation methods like APIs, .NET code, JavaScript, or Python, enabling us to handle most of our use cases without seeking out a different vendor. My overall rating for this review is 10 out of 10. The advice I would give to others looking into using Automation Anywhere is to go for it.

I would advise others looking into using Automation Anywhere to definitely take a look at it and start generating a list of ideas and processes you'd like to automate as early as possible so that you can start working on them and get immediate results. I would rate this product a 10.

Using Automation Anywhere is neither easy nor hard, but against IBM Robotic Process Automation, IBM Robotic Process Automation wins. I have a working case that takes from Automation Anywhere Robotic Process Automation about ten hours, whereas we made this task in four hours with IBM Robotic Process Automation. The same steps needed four hours. IBM Robotic Process Automation has a significant difference as it allows multi-agents to run on the same machine, enabling us to run multiple browsers simultaneously. However, for Automation Anywhere, if we switch from one browser to another, the focus on an element is lost, requiring us to refocus again. This helps us minimize our task time from ten hours using Robotic Process Automation to four hours using IBM Robotic Process Automation. Regarding the pricing of Automation Anywhere, I believe this is a significant challenge. In some sales cases, customers initially state that it is very high, but once the work is completed and the results are evident, they invest more in robotic tools. This sentiment is true for Automation Anywhere, UiPath, IBM Robotic Process Automation, or Blue Prism; customers often state at first that it is very high, but later invest more after seeing results. I can rate Automation Anywhere an eight for robotic capabilities, but if considering overall automation and AI, I would rate it six or seven. My overall rating for this review is eight.

I do not use Automation CoPilot in Automation Anywhere as I use it in the office. I was addressing challenges related to implementing Agent AI and its components, which we are now able to deploy successfully. Training non-technical employees on Automation Anywhere usage does not present major obstacles, as we have technical expertise available on premises, and for any technical challenges, we leverage their solution architect experience. From my organization's perspective on automation and AI, we have already deployed the use cases we wanted and need to explore additional features that become available in AI. My approach regarding generative AI is specific to generative AI and CoPilot. We need to evaluate these features because we have not yet explored those areas, but we plan to do so in our future roadmap. I rate Automation Anywhere overall as eight.

We are their customer, and one thing we have faced multiple times in the last year in 2024 is that it is difficult to get hold of their customer support team. To clarify, it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. In the last year, we have raised at least 12 to 15 tickets for various technical issues. Some of them are answered via email, where they provide a solution when I tell them I am facing issues ABC. They will give the solution. However, at times, that is not enough. We need to get in touch with them to show them a demo of what we are facing. Recently, they have also implemented something where when we send emails to them, they have a chatbot or an automated mailbox that sends back the solution. I would say this is very problematic because the solution coming from this automated mailbox is not the solution we are looking for. If I am facing issue A and B, it sends the solution for issue C and D, not for A and B. This automated system they have implemented in the backend to reply to customer emails could be improved. For the product overall, I would rate this review an 8.

I would rate this product an 8 out of 10.

Automation Co-pilot, previously known as AARI, is effective and helpful as it simplifies my work by automating other tasks, which is really beneficial to me. Regarding the pricing of Automation Anywhere, I do not pay it actively since I am part of an organization, but I believe it is fair. It is not cheap and not too expensive, so it is worth the cost even though it is not inexpensive. Automation Anywhere does require some maintenance on my end, such as updates, but it is not something that occurs frequently. I would give Automation Anywhere an overall rating of eight out of ten.

We are in the phase of testing Automation Co-Pilot, and it really helps us a lot. Regarding the pricing, I learned from the sales team that the pricing for Automation Anywhere is quite high compared to WorkFusion, which we were using previously. The shift to Automation Anywhere was totally a sales call decision. The pricing is quite high according to what I was told. To be honest, I'm not from the sales team, so I can't say much on that. Everyone from our sales team to our HR team, our engineering team, and our support team uses Automation Anywhere without any issues. I rate the solution overall for everything as eight.

In my current role, I joined about six or seven months ago, and they have been using Automation Anywhere for three or four years with a renewed license for another three years. Automation Anywhere has positively impacted my organization primarily because the deployments were mostly done before I joined, and I focus on knowledge transfer and migration. However, from what I understand, during COVID, they started RPA in our firm and saved a lot of manual hours by automating the business processes, which was a lot of help especially during that time. The challenges I was trying to resolve by implementing Automation Anywhere mostly revolve around automating repetitive business processes, as during COVID, there was a lot of extra work in my role within the aviation industry. Streamlining the business processes made a lot of sense and helped boost the revenue significantly. I provided this review with an overall rating of 8.

We are keen to explore automation and try to use it as best we can. We automate either getting files or details from emails, and then we push that data through AI, hopefully to an in-house model that extracts and sorts what we need, which will either push it to the right website or pass that information on to the correct people. It would be a case of starting small. Look for small wins first, as opposed to trying to automate something big. If an organization is using it for the first time, you want to ease people into it because some business partners can push back if they do not have a proper understanding of automation. Given the current climate, a lot of people think of AI and robots taking people's jobs. So it is really about starting small, nurturing that automation, getting confidence, doing lunch and learns, reaching out to departments and seeing what you can do, demoing to show the capability. That should then create a really healthy pipeline for any automation team. I would rate my experience with Automation Anywhere as probably an eight or nine out of ten. Some of the experience I have had, I have enjoyed using it. It might have scored higher if I had never used Blue Prism before, but seeing different flavors of things out there could also be from a technical point. There are probably certain things I have not unlocked within Automation Anywhere yet that I could explore. That is one of the joys of automation—there is always something new to learn and always something to upskill on. Automation Anywhere is a really useful product and we probably do not actually use it to its full potential within the company. We are just sort of in our ways of how we are using it currently, but it is definitely something we are going to explore going forward.

I got the link on the platform of Automation Anywhere. It was an invite through a form. Currently, I have no specific feature I would demand in Automation Anywhere. Of course, I would be happy if they added any other feature that would make my work easier. Although I'm not certain of which one, but at the moment, everything is okay with it. If they can also make any additions, it would be good. Currently, it does not require any maintenance on my end. I have no major complaint about the integration of Automation Anywhere into my workflows, APIs, and business applications. The integrations are always okay. I have no major problems. It integrates easily with our systems. It has no main challenges. Upgrading Automation Anywhere to a new version is now easier because I've done it multiple times, so it is easy. No problem with it. It is okay. The pricing of Automation Anywhere is, I think, not bad and a fair one. It's not so expensive, but of course, it is worth the cost. It is good pricing. Overall, I would rate Automation Anywhere an eight out of ten because it's something that I really depend on. File transfers, managing my tasks, automating, managing, monitoring the event logs, that automated monitoring of all our server logins, then also detecting any problems in the process and errors, and so on.

I can recommend Automation Anywhere. If you are considering Automation Anywhere, my advice is to avoid the on-prem setup and instead go for the cloud-based product to leverage more features, better scalability, and high availability, especially noting the lack of device pool limitations in the cloud environment which facilitates parallel bot operation without the restrictions found in the on-prem setup. I would rate Automation Anywhere an eight out of ten.

We are a customer who integrated ServiceNow seamlessly and feasibly. I estimate around 30% to 40% integration. We have not used Co-Pilot in Automation Anywhere as it was fully deployed. We are on a multi-cloud setup, specifically using AWS and Azure. We have a team of around 15 to 20 people managing Automation Anywhere, comprising business, IT, and vendor personnel. I would definitely recommend Automation Anywhere. However, I would advise organizations to start small with a clear use case, establish strong governance for bot management, involve business, IT, and operations teams collaboratively, and plan for continuous monitoring and improvement, which is crucial for deployment. My overall rating for Automation Anywhere is nine out of ten.

I strongly recommend this software to others as it efficiently manages manual processes. All we need to do is monitor it and handle issues related to fault tolerance. Overall, it is quite effective for automation processes. I would rate Automation Anywhere a nine out of ten. It handles our credential data securely and is user-friendly, though there is room for improvement in debugging and integration features.

For a beginner, Automation Anywhere is a great tool. I have learned UiPath also, which comes with complexities but has frameworks for smooth business flow. Automation Anywhere comes with a beginner-friendly interface. The tool can be learned within five to ten days of training. We haven't used the Automation Co-pilot yet. Once a developer knows all the activities in Automation Anywhere, upgrades become less necessary. Integration with WhatsApp business use cases to send messages would be beneficial. Integration with additional systems beyond SAP, WinSCP, and PDF would make it more flexible in business scenarios. Automation Anywhere can contact me in the future regarding questions about this review. I rate this solution 9 out of 10.

We have not extensively tried Automation Anywhere with business users because they have added a lot of AI features that are difficult for them to understand. We also do not want to encourage business users to create automations that do not comply with regulations, compliance, and best practices, which presents a risk. Therefore, we've only utilized it within the CoE team for now. For existing developers, the learning curve for Automation Anywhere is easy to pick up. However, for business users, it might take some time, especially if they lack a programming background. I have heard about the Automation Co-Pilot, and it sounds very powerful and useful. The Co-Pilot can generate code based on a natural language prompt, which is a substantial feature as it can reduce development time by 30%-40%, allowing faster shipment of code to production. In terms of integration, Automation Anywhere acts as a tool used to develop automation that connects to various systems, such as SAP, Excel, Outlook, and web applications. It doesn't integrate with other solutions directly but helps in automating processes that involve multiple systems. The platform provides capabilities for building various integrations, and that is part of what they sell. Automation Anywhere is fundamentally an automation platform that enables performance across workflows, APIs, business applications, and documents. API integration is possible with Automation Anywhere, but if specific APIs do not already exist, there is no way to create a new API directly within the platform. For that, one needs to create a new API using languages such as Java, Python, or C# before integrating it with Automation Anywhere. Our organization places high priority on automation and AI. We are using the Microsoft ecosystem for many of our use cases. For organizations considering Automation Anywhere, I advise that if you are focusing on AI features such as Generative AI or agentic process automation, it's a great choice as they are front runners in incorporating these functionalities early on. However, if licensing costs are a concern, the Microsoft stack would be more beneficial. I would rate Automation Anywhere an eight out of ten.

The main benefits I see from using Automation Anywhere, in terms of time-saving, cost-saving, and resource-saving, is the release of resources from high-paid and high-skilled specialists for more creative tasks. My recommendation for other organizations considering Automation Anywhere for their environment is based on my experience; it is always good to analyze the process first, then optimize this process, and after that, make automation of that. Otherwise, without proper analysis of the process, you end up digitalizing a non-optimal process, making automation challenging. So first analyze the process, optimize it, and then try to automate it; otherwise, you will have an automated process that is still not good. I rate Automation Anywhere nine out of ten.

They have comprehensive videos related to each action in Automation Anywhere. They have created entire videos and classes on the Automation Anywhere University website, which serves as a direct learning resource. Performance with Automation Anywhere is really good and much better than Power Automate. On a scale of 1-10, I rate Automation Anywhere an 8.

I would rate this solution an eight out of ten because of their support.

I started my professional career in the RPA field using Automation Anywhere. When I entered this field, I was completely new and came across various RPA tools, with Automation Anywhere being one of them. When developing automation or software bots, the choice between tools often depends on client needs or developer preferences, as each tool has its own advantages for specific projects. I rate Automation Anywhere 9 out of 10.

I have not used the autopilot capability of Automation Anywhere yet. Regarding the Automation Anywhere Center of Excellence or COE manager, we have a project to start using it, however, we are not currently using it for the purpose. I would rate Automation Anywhere a nine out of ten.

I don't have the exact figures regarding the hours we reduced, but I can say that it is thousands of hours. It's less clear in other departments whether we have seen benefits, as it's more focused on quality of life and relieving pain points. On a scale of one to ten, I would rate Automation Anywhere as a nine, really because I believe that they're a very fantastic RPA company. Any company has bumps and bruises, but with Automation Anywhere, it's been a very reliable solution that has been able to achieve anything that we need. It's been easy to learn for developers who want to pick it up and easy to manage from a Control Room perspective on the back end. As a company, I just really think that they do a very good job at delivering on the customer's needs.

We are among the smaller scale clients for Automation Anywhere. The AI component is something we are still not utilizing much because it is difficult to justify the license cost to our clients. In the healthcare sector, there is hesitation to implement AI due to security concerns and a preference for manual processes during their initial step into automation. A-People platform is particularly helpful for discussions and finding solutions to issues. The support team provides regular updates and maintains good communication even in uncertain scenarios. The platform has a growing repository of answered questions, similar to resources available for other programming languages. We use OCR extensively, particularly for older websites and legacy systems where button identification is challenging. We have three active builds in production using only OCR, which demonstrates the robustness of the system. On a scale of 1-10, I would rate Automation Anywhere 7.5 to 8. While I might rate it slightly lower as a developer who works with it daily, most of my team would likely rate it 8.5 to 9 because it effectively meets our needs and critical client requirements.

The Co-Pilot helps increase productivity to some extent, as it functions similarly to an LLM. If we provide an input, it processes that and gives an output. To create automation, we simply need to tell Co-Pilot our requirements, expected input, and desired output. We can provide a use case or just a skeleton of an automation, and it essentially creates an end-to-end flow. However, we must customize it since we cannot straightaway use that automation and expect accurate results. We need to perform some adjustments before a proper end-to-end execution. I don't consider it a tool to rely on extensively at the moment, but it's an interesting tool. I would recommend Automation Anywhere. It's the best in the industry in terms of functionality as well as user experience. The only drawback is the cost. It's not ideal for a small business. From the functionality, features, and scalability aspects, it is great. Overall, I would rate the solution as an eight out of ten.

I would recommend this product to other users because it is user-friendly, and I appreciate its features, such as SAP automation and web automation. We have not yet used AI in Automation Anywhere, but there is an upcoming course on integrating AI, which I will attend. Overall, I would rate Automation Anywhere an eight out of ten.

RPA solutions like UiPath, Automation Anywhere, Power Automate, and Blue Prism can be learned through their academies. When I graduated, I did not know what RPA was. I joined as an intern and was told to go to the academies for these solutions and do the courses. They have developer fundamental and RPA fundamental courses. They also have advanced-level courses of 30 hours, which are free of cost. It took me about two months to learn these solutions. I might have had an edge because of my technical background. For a non-technical person who is willing to put in two or three hours every day into learning, three to four months would be good to take themselves to a level where they can start developing automation at a medium scale. Complex automations happen from experience when you are working with different types of clients. Generally, two to four months is a good period for someone to get a grasp of RPA. The focus is shifting from RPA to IPA or Intelligent Process Automation. For example, I have done automation for a website task. Previously, when the website changed, such as when a button was shifted, the automation would fail. With Intelligent Process Automation, the bot is intelligent enough to realize the changes that have occurred. It understands what my flow is and what I am trying to achieve. It is then able to modify itself in such a manner that it still works. This is something that RPA has been transitioning toward. Overall, I would rate Automation Anywhere a seven out of ten.

Learning Automation Anywhere prepares our students for a better future because the future belongs to RPA Automation. It helps build their automation skills, and we also provide certification to them after learning Automation Anywhere. It involves understanding the structure, and once two or three models are deployed, it becomes easier. Using Automation Anywhere is more straightforward than other RPA tools. Bot deployment typically takes three to four hours depending on the process. A simple process can take about thirty minutes and complex ones take two to four hours. There is no time wasted during deployment. Bots require updates only if there are any changes. Generally, five to ten minutes are enough to maintain the bots. It does not take a lot of time. I would recommend Automation Anywhere to others. I actively create awareness about it in our classes and recommend it to other institutions for future RPA developers. I would rate Automation Anywhere a ten out of ten.

A major issue is that a large percentage of their help staff is offshore, which is problematic for U.S.-based companies. It is also more suitable for very large companies, not mid-level or smaller companies, as it is too expensive. I could sell more if it were affordable. The two main issues are the difficulty in obtaining technical support and the fact that it's unaffordable for anything other than very large companies. Overall, I rate the product ten out of ten, the sales channels four out of ten, and the support four out of ten.

My job involves citizen development. I work in the field of helping people connect to this technology and use it. In terms of ease of use, the software is not hard to use, but things are presented to users in a new way than what they are used to. I had to make people start with basic programs and learn how to do a simple process. It is a little bit of an advanced tool. It is easy to understand for me and I love it, but it is definitely a step above entry. Before I instituted an entry course, the learning curve was a little bit steeper. We would have individuals coming to our four-day course and then come through and do lots of support. When we taught them the basics of how the automation software works and then brought them into this advanced tool, it was very quick for them. Our results were much better, and we have those individuals building regularly. In terms of integration, what was interesting to learn was that everything requires a configuration. For an organization like ours, it involved figuring out how we should branch, how we should grow, and how we should engage other teams to get those configurations implemented so that packages will work as intended. That was an interesting learning curve for us. We had to adjust how we train, talk about packages, and use the software to make sure that we had the right integrations and setups. A great example is ServiceNow. They have the packages for ServiceNow built in. If you have all the access to the information and all the things you need, you are in good shape to have some really awesome automation. If one of those pieces is not in place, you have to think a little bit about how you are going to access that. Automation Anywhere is a ten out of ten. The company is impressive, especially with its new initiatives like Agentic AI. In five years, it is going to be amazing to witness their advancements, particularly as AI continues to play a significant role.

In our organization, there is a fairly steep learning curve because we have a very particular framework in terms of the way that we handle our bots and our processes. This is likely not the case with other organizations that do not have a similar framework. We like to break down our bots in a very particular way, and we like to control our bots' inputs with configuration files and use Python scripting to handle a lot of work rather than using Automation Anywhere's packages because it is more effective, but then there is a little bit of a steeper learning curve. I never had to train somebody who is not technical on how to use Automation Anywhere, but you could teach someone how to make something super simple in 30 minutes, and then give them an hour. You can quickly teach them how to send themselves email reminders or do something similar, so you could get going pretty quickly. Overall, I would rate Automation Anywhere an eight out of ten. It does what it does well.

Overall, it is not very difficult, but initially, it can be a bit difficult to understand how the bot works. Over time, even a non-technical person can manage it. A week or ten days would be enough to learn everything and start using Automation Anywhere. I would suggest starting small for anyone new to Automation Anywhere. I would also recommend learning and gaining experience from those who are already experienced. Other than that, it is fine. I would definitely recommend Automation Anywhere to everyone. I would rate Automation Anywhere a solid eight out of ten.

When it comes to user experience, Automation Anywhere scores a nine out of ten for ease of use, even for those new to the tool. Non-technical staff can quickly learn it with the help of Automation Anywhere Academy. However, improvements are needed for lagging issues and undocumented problems. Overall, based on my experience with Automation Anywhere, I would rate it a nine out of ten.

For business users, there is a separate dashboard and UI to help automate their process. If you are very new to Automation Anywhere but have a basic knowledge of your processes, you can directly automate with Automation Anywhere. If you have basic knowledge of any programming language, it is easy. You can also go to Automation Anywhere University and go through some basic videos. A new person can get started with it within 15 days. I would rate Automation Anywhere an eight out of ten overall.

I recommend Automation Anywhere because it is beginner-friendly, allowing anyone to learn it easily in their organization.

I would rate Automation Anywhere a seven out of ten. The process of building a script is difficult due to the lack of clarity in identifying the problematic stages. While the code highlights issues, the studio's interface is not user-friendly, especially for those unfamiliar with scripting languages. This lack of intuitive design can make it challenging to utilize the solution effectively. I started using Automation Anywhere during its beta version and continue to use the latest version for both cloud and desktop deployments. One challenge I faced was the extensive number of default commands, 545 in scripting, 2,565 in web and the need for scripting knowledge, particularly when interacting with other services or adjusting system settings. While Automation Anywhere promotes itself as scriptless, understanding coding concepts is beneficial, especially for tasks like connection manipulation. Although the platform offers a vast array of pre-built commands and drag-and-drop functionality, creating custom activities requires building DLLs, which can be complex. Overall, despite some tricky aspects, Automation Anywhere remains a robust tool for both scripting and scriptless automation development. Upgrading Automation Anywhere can be complex because its products rely on the .NET framework. When namespaces, components, or libraries within the framework are updated, the entire system isn't always fully adjusted to these changes. This necessitates careful analysis of the specific modifications and their impact on the overall system, allowing for a comprehensive understanding of the upgrade's effects. Our organization has over 45 users of Automation Anywhere. Automation Anywhere requires monthly maintenance. While patching the virtual machines only requires a reboot with minimal impact on the production environment, any changes to the environment itself, such as modifications to personal systems or processes, will significantly impact production. The time spent on bot maintenance varies based on the complexity of the tasks. Simple cloud server or production changes require minimal time, approximately two to three hours. Application changes are more involved, with L3 or L2 tickets potentially taking three to four days depending on the service level agreement and impact. Minor L1 tickets, such as troubleshooting malfunctioning ML or server downtime, can involve either small or large changes. Migrating environments, like transitioning from on-premise to cloud, constitutes a major change that can take a month or even a couple of months. Automation Anywhere offers a robust infrastructure with advanced features like Metabot, IQ Bot, and seamless integration capabilities with AI technologies, making it a commendable choice for automation needs. However, users should have some technical knowledge before using the platform.

I would rate Automation Anywhere eight out of ten. We used Document Understanding and intelligent automation to identify fraudulent transactions and false claims. Automation Anywhere was instrumental in this process, helping to detect and prevent fraudulent activity. This has been a significant achievement in combating fraud. We utilize Automation Anywhere across multiple environments, including quality assurance, user acceptance testing, and production, within various regions. Automated bots monitor the active solutions and restart machines as needed to prevent downtime and reduce the need for manual maintenance. Weekly maintenance of the bots, including any necessary manual tasks, requires one to two hours. There are specific use cases where I would recommend Automation Anywhere, such as finance and accounting, human resources, customer service, and IT operations. It’s essential to consider the specific needs of an organization to determine if it’s the right fit.

I would recommend Automation Anywhere to others. I would rate Automation Anywhere a nine out of ten. This is my first solution, and I am still learning it. I still have to learn many things about this solution.

I recommend learning one RPA tool thoroughly before moving to another. With advancements in AI and ML, it is crucial to look into how to integrate these technologies into your automation. A person without any technical knowledge can learn Automation Anywhere within one or two months. When a new employee joins our organization, our internal trainer gives them training for four to five weeks. Every week, there are two to three sessions of two hours duration. After about 15 sessions, our employees are ready to use Automation Anywhere to develop bots. I would rate Automation Anywhere an eight out of ten.

I would rate Automation Anywhere eight out of ten. The benefits of Automation Anywhere projects aren't immediate. Building and implementing a successful automation system involves several stages: proof of concept, pilot process, and finally, production rollout. This process typically takes two to three months due to the necessary development, testing, and refinement. However, once automation is in production, the improvements will be significant and immediately apparent. In a highly regulated industry with over 10,000 employees, traditional RPA faced strong resistance due to concerns about headcount reduction. To overcome this, we adopted a cognitive automation approach, integrating machine learning capabilities from Automation Anywhere into existing applications. This minimized disruption and ensured a smoother transition. By embedding cognitive automation within familiar and validated systems, we achieved production with minimal resistance. This strategy also allows the system to learn user input through reinforcement learning, adapting to expectations based on feedback and a reward/penalty system. Therefore, we prioritize cognitive automation integrated within our existing products rather than relying solely on a separate RPA suite, especially given the challenges of implementing RPA in a large organization within a highly regulated industry. Because we use Automation Anywhere in the cloud, they manage all upgrades and provide a defined schedule. We receive regular emails about upcoming upgrades, including the specific date and time. We can communicate any concerns about potential business impacts, and they provide clarity and assurance that upgrades will not disrupt deployed bots. This ensures our work remains unaffected during the upgrade process, which they handle very efficiently. The bots require maintenance on our end to ensure smooth operation. This includes monitoring their uptime, examining audit trails for failures, and periodically checking their performance. While Automation Anywhere handles regular software updates and maintenance, we are responsible for maintaining the business processes the bots support. This involves ongoing support and ensuring the bots function correctly. If a bot fails, we are responsible for investigating the cause and restoring it to functionality, as we understand the critical role each bot plays in our operations. To successfully implement Automation Anywhere, prioritize hiring an experienced consultant to provide initial training and guidance. This expert can efficiently onboard other team members, ensuring a smooth transition and maximizing the software's potential. Their expertise will be invaluable in identifying suitable bots from the bot store, even if they require some customization to align with the company's unique processes. This approach saves time and resources compared to developing bots from scratch and leverages existing solutions for faster and more effective automation.

I would rate Automation Anywhere eight out of ten. Our client is an enterprise business. Two leads and three support people are required to maintain Automation Anywhere. Once we develop the bot, we hand it to the support team. We have approximately 2,000 users of Automation Anywhere. Automation Anywhere helps automate routine tasks, freeing employees to focus on other areas, and can even automate processes with underdeveloped back-end systems.

I rate Automation Anywhere ten out of ten. Typically, they release hotfixes, and if you're using Automation Anywhere's cloud platform, you receive these hotfixes automatically and at no cost. However, in my situation, as a system integrator partner of Automation Anywhere, they inform us of available hotfixes, which we then download and implement without issue.

I rate Automation Anywhere nine out of 10. I would recommend it to others. It's intuitive and easy to implement.

I would recommend Automation Anywhere because there is a price-to-value benefit. There are a lot of opportunities to save money in companies or enterprises. It is a very helpful technology, and it can help you to be a better competitor in the market. Overall, I would rate Automation Anywhere a nine out of ten.

If you are starting with RPA without any prior knowledge, you should focus on the training available on Automation Anywhere's portal. Previously, UiPath's training material was the best, whereas now, Automation Anywhere's training material is the best. It is like spoon-feeding a baby. Anyone who is new in the field of RPA can easily learn from the Automation Anywhere website. It would take you a dedicated one week to learn Automation Anywhere. I have not used the Automation Co-pilot feature. I believe that the future of any RPA or AI product is where a business user can give requirements in his words or language, such as English, Urdu, Punjabi, Hindi, German, or Norwegian, and the product is smart enough to develop the code for the user. The user can simply use that code. I see this feature in some of the RPA products, but they are not very good at it now. They can understand some of the things, but the output is not very good and impressive. I would recommend other RPA solutions because of the stability part. It sometimes does not update itself in real time. Sometimes, there is also a factor of cost. I would then recommend Microsoft Power Automate. Overall, I would rate Automation Anywhere a seven out of ten.

I would rate Automation Anywhere eight out of ten. I would rate the ease of use of Automation Anywhere as a six out of ten for someone without any technical expertise. The learning curve for non-technical people is two months. There are several areas for improvement in the implementation of Automation Anywhere. Many employees are reluctant to entrust their tasks to automation due to concerns about job displacement. While this is a common misconception, automation is designed to streamline processes and free up employees to focus on more complex and strategic tasks. From a development perspective, Automation Anywhere continually introduces new features, but there is often a lack of effective communication and training. To maximize the benefits of automation, developers should adopt a proactive approach, seeking creative solutions and considering the user-friendliness of automated processes. My entire organization has close to 27,000 employees worldwide. Our enterprise team, consisting of 15 members including me, handles automation work for the entire organization. My team consists of six members dedicated to support activities, monitoring and assisting the robots. The remaining members are part of the development team, solely focused on development tasks. Upgrading Automation Anywhere is a moderately complex task due to the numerous dependencies that must be carefully considered and planned for during any migration or upgrade. Yesterday, we successfully migrated our Automation Anywhere Control Room from version 32 to version 33. Prior to the upgrade, we underwent extensive preparation, including reviewing Change Advisor Reports, obtaining necessary approvals, and coordinating with the database team to create a backup of the Automation Anywhere database. Once these prerequisites were fulfilled, we proceeded to the server, uninstalled version 32, and installed version 33. The previously created backup was then integrated to ensure accurate data reflection in the latest version. While proper planning is essential, the upgrade process is neither overly complex nor excessively straightforward, making it a medium-level task. We have a team of six dedicated to support and maintenance activities, managing approximately 250 automations across our organization. The level of maintenance required varies depending on the developer's experience and the complexity of the automation. Junior developers may create bots that are more prone to errors, leading to increased maintenance. However, senior developers or well-designed automations typically require less maintenance. In addition to support and maintenance, our team is also responsible for minor enhancements, bug fixes, and upgrades or downgrades of our automation systems. We don't need to constantly monitor the bot as it runs according to its schedule. It performs its tasks autonomously, but manual intervention is necessary in certain situations. For example, if an expected input file fails to arrive at the scheduled time, the automation process will stop. In such cases, a support engineer must contact the business to address the missing file. Additionally, manual intervention might be required for downstream automation tasks, such as when a front-end UI changes on an application. These situations depend on the specific downstream application, business needs, and other factors. I would highly recommend Automation Anywhere as a technology solution. I've been involved with it for nearly twelve years and have witnessed its remarkable evolution. From its early stages to its current state, I'm impressed by its potential for future innovation and problem-solving. Moreover, I've seen first-hand how Automation Anywhere has significantly benefited businesses by reducing costs and saving on full-time equivalent labour. In one instance, I observed how a single automation process could accomplish the work of ten people in just one hour.

I rate Automation Anywhere nine out of 10. It's a solid nine and a half because I don't give out tens. The Imagine event has been highly informative and useful for me. It's informative because I'm learning all about the generative AI coming down. That's been the focus. It's useful in that I've made lots of connections this year. When folks find out about Jersey STEM's goal, they're interested in volunteering. I have a whole bunch of new people to talk to who will help us with our future endeavors. The Imagine experience is a full-on fire hose of automation, but it's a lot of fun. All the presentations have been geared to keep people's attention and to be entertaining. It's a brave new world, and there's a wow factor here. I would invite folks in my field and other volunteers. It would be self-serving because our volunteers would make more connections, get more people to help, and also learn about the possibilities of where we could take Jersey STEM from a data infrastructure perspective.

I rate Automation Anywhere 10 out of 10. My favorite part of the Imagine Conference is the hands-on labs. They were impressive. Using generative AI and automation, I made a bot in three minutes. It's my first time here at Imagine, and it's a well-organized event with good information for automation customers. I would encourage people to come to the conference to build good relationships and network with peers. The technology you acquire here is crucial.

My favorite aspect of the Imagine event is being able to see what other customers are doing, not just networking but seeing the presentations, the breakout sessions, and seeing how other companies are doing the same challenges and maybe way better. It is a good time to go and reach out and ask them how they are doing something or how they are scaling up. For example, one company here has managed to scale up to more than 800 bots. They do something with Azure where they turn on a machine, and it is very cost-effective. That is solving some of the problems that we have. The Imagine experience has been great. This is my second year here. It has been fun. It is helpful to learn. We have done a lot, so I really enjoyed the entire experience. I got one of my direct reports here for the first time this year. Some of the things or the reasons I did tell him to come were: * Being able to network * Being able to learn from others and see how they do things * Being able to talk to people who have the same challenges that we have and being able to figure out how to do it better On a scale of one to ten, I would rate Automation Anywhere a ten out of ten.

The very first bot that was rolled out was on my team. I've been able to see the control room and the code in progress and evolve over the years has been a pleasure. I'd rate the solution ten out of ten. From an RPA perspective, it has all the core functionality. We can automate the bank's systems. The reliability, performance monitoring, and development time are excellent. In 2017, it used to take us six to nine months to develop. That was slow. Fast-forward to 2024, and it takes six weeks, plus or minus two weeks depending on complexity, to deliver an automation.

I'd rate the solution at nine out of ten.

We do not use Automation Co-Pilot. It is definitely one of the items or features that I am very interested in. I was excited to get my hands on it during the bot games today at the Imagine event and see how it works. You can give it a string of text, and it will generate code for you right there in the control room. That is super helpful. I am looking to see how my developers react to that as well. I am sure that would save some time from the developer aspect. There is another aspect for business users. I certainly think there are some use cases there that they would be interested in looking at. My favorite aspect of the Imagine event has been connecting with everyone in person. I work remotely, so it is nice to see people in person. We get to sit in a room and do the bot games again. We get to see some cool new features and everything around Generative AI. I do not hear the term RPA so much. The big focus in the world is Generative AI. There are a lot of keynotes, and we are able to see how people are starting to apply it early. There is a lot of excitement. It is an exciting time, and I am very interested to see how we will be able to leverage Automation Anywhere with the new technologies. The Imagine experience is energetic. The world of Gen AI feels like a bit of a playground. It is generating a lot of buzz all the way up at our executive level, and I am sure it is the same for a lot of people. I see the wheels spinning for everyone. There are ideas, and it is good to see everyone saying to start small. It felt a little bit daunting how we are going to apply this, but it is nice to see everyone reiterating the same thing, "It is coming, and you have to be careful. Start small, and it is a journey." It is nice. It is a good pivot. If I were to invite people to the Imagine event, I would say that it feels like a tight-knit community. There are probably a couple of thousand people here. Seeing familiar faces and being able to meet everyone and talk about some of the same struggles that we might be seeing is good. We get to know how others are thinking through it. Being able to see the new technologies is awesome. That was one of the main reasons I wanted to come. It forces you to take a look at what is coming next and how others are applying it and start thinking so that you can make a decision on where you can help your customers with it. I would rate Automation Anywhere a solid eight out of ten. It is not perfect. There are probably a couple of little things, but being with the tool for two years, I have seen so much being changed. It is a playground. There are plenty of features and capabilities. We are just scratching the surface, so I am excited to see what is next. It is very good.

The Imagine Conference by Automation Anywhere has been helpful. It's a good event for everyone - for both technical and business people, as well as students. It helps everyone realize the opportunities of automation and unlock value in the face of challenges. We're seeing automation become simpler and user-friendly, which is allowing us to be more productive. I'd rate the solution ten out of ten. It brings a lot of innovation to our company. It's great for technical and non-technical people.

We are starting to get into an Automation Co-Pilot use case where we can showcase or pilot that with the business. One of the things with technology is that it is a journey, especially for an older financial services company like GM Financial. It involves adapting, understanding, and educating on new technologies and features. Before we can deploy things, we have to prove them. We have to show them. We have to help them understand what the benefit of using it is going to be. We are getting ready to pilot our first co-pilot using Automation Anywhere, and that is for our customer service or customer experience department. My favorite aspect of the Imagine event is the opportunity to network and also to see Automation Anywhere showcase any new capabilities and enablements that are available to Automation Anywhere customers. At the keynote session yesterday, it was really nice to see how somebody is recognizing that a lot of times, departments within IT are siloed. They are working through challenges to be more collaborative and engaging to improve the services that we deliver when it comes to automation. Learning and hearing those things and listening to different breakout sessions confirms that we are not alone on our journey when it comes to our RPA program and other things because Automation Anywhere is not just RPA. It is good to know that we are not alone, and it is good to network with people who are experiencing the same challenges or opportunities that we have. All the information and the networking are my favorite things of all the Imagine conferences. The Imagine experience is fun. It is exciting just because of the fact that we all have these opportunities within our grasp. It is just how we choose to go after it or how we choose to engage. There is the excitement of brainstorming or sharing ideas with people across different companies or services. You feed on that energy, take it back home, and work with your teams to continue to deliver and support. Three reasons that I would highlight for colleagues and fellow team members to come to an Imagine event are: * The content that Automation Anywhere shares about upcoming enablement and capabilities that are going to be made available to them. * The information shared and networking is done with people from other companies across the globe. * The events in breakout sessions are hosted at different times during the day. I would rate Automation Anywhere a ten out of ten. I have not had any negative experiences with Automation Anywhere.

I would rate Automation Anywhere ten out of ten.

I would rate Automation Anywhere nine out of ten. Automation Anywhere requires maintenance and updates semi-annually. For an experienced person, it is an easy task. We have eight people on our team who utilize Automation Anywhere. I recommend taking advantage of Automation Anywhere's trial version to thoroughly test its capabilities within your specific environment before committing to a full deployment.

I'm a customer and end-user. I'd rate the solution eight out of ten. New users should be knowledgeable enough to write scripts, as that's the main issue. However, it's a good solution for automating small processes.

I would rate Automation Anywhere eight out of ten. Maintenance is only required for the on-premise version of Automation Anywhere and is performed by a couple of administrators. Daily, we perform routine bot maintenance for a few minutes, unless a significant problem arises.

I would rate Automation Anywhere nine out of ten. Upgrading Automation Anywhere can be challenging, especially when migrating from a client-server architecture to Microsoft's. However, within the Microsoft architecture itself, upgrades are significantly smoother and can be completed within a four to five-hour downtime window. While Automation Anywhere itself doesn't require application-specific maintenance, we still need to perform regular maintenance on the server it's running on. One person is enough for the maintenance. The time to maintain bots varies depending on their purpose but typically ranges from one to four days on average. Automation Anywhere is best suited for enterprise-level deployments due to its robust features. However, for smaller-scale needs, other options might be more efficient. If you're dealing with a large organization, Automation Anywhere is a strong choice. I recommend trying it to experience its microservice architecture, which allows for scalability and agility, as well as its integrated AI capabilities. These features provide a powerful and user-friendly platform for automating tasks.

I would recommend Automation Anywhere for all business people. Automating a business process is easy with Automation Anywhere. We have not yet used Automation Co-pilot. From what I know, if we are reading from an Excel file, it helps to generate each and every action for a task. What usually developers do is done by Automation Co-pilot automatically based on the information that we give it. Automation Co-pilot will improve productivity for a repetitive task. It will save 40% to 50% work for developers. We are currently not using the AI capabilities of Automation Anywhere. I would rate Automation Anywhere a ten out of ten.

I would rate Automation Anywhere six out of ten. We rely on an external company to handle the maintenance of our Automation Anywhere software. Companies considering an Automation Anywhere solution should approach it with a long-term perspective. Ideally, they should be prepared for a ten-year commitment. This allows them to understand how the product will evolve and adapt over time. A ten-year timeframe, or at least eight years, provides a significant advantage compared to a two to three-year outlook. By taking a long view, companies can ensure they are well-positioned to benefit from the ongoing development and reshaping of the Automation Anywhere platform.

I tried the AI capability, but it did not help me much in reality. I did not find it stable. It will probably get stable in the future. We are using APIs for integration. It is a perfect way to integrate. I would rate Automation Anywhere a 9 out of 10.

I would recommend Automation Anywhere. It is a very solid product. I have always vouched for it. I see a lot of potential because it is very easy and it was a stable product when I was working with it. They were very careful about their releases. They were not releasing a lot of things, which is something I see in other products. With Automation Anywhere, each release is very carefully tested. They introduce new features, but I have noticed that in India, the market for Automation Anywhere is not very big. I am not getting to work on Automation Anywhere because companies are moving to Power Automate and UiPath, so I am not able to learn it more. It is difficult to get hold of this solution. In terms of our organization’s perspective when it comes to automation and AI, specifically Generative AI (GenAI), we want about 50% of the income coming from IT and services. Automation and AI are placed at the top of the strategy. We are moving towards RPA plus AI and ML. It is almost like hyperautomation or intelligent automation. This is one focus area, and another one is Pure Generative AI and data. The data part is handled by a different organization. We are looking into how to drive insights from data analytics and how to leverage the GenAI technology outside and derive value from it. These are highly focused areas. I would rate Automation Anywhere an 8 out of 10. I liked working with it.

I would rate Automation Anywhere nine out of ten. Understanding the trade-offs between different solutions can be challenging for higher management. While some local RPA solutions offer free or cheap services initially, they may not be as efficient, especially as automation needs grow. It can be difficult to explain to the board that maintaining such solutions becomes increasingly complex as automation demands increase. Additionally, limited vendor support during implementation can be another hurdle. Upgrading the solution is easy because it is cloud-based so it is all done by Automation Anywhere's people. Currently, three departments are contributing to the development of automation solutions. We anticipate even more involvement this year. On the personnel side, ten individuals are currently involved in developing Automation Anywhere. Additionally, two people utilize the tool – one developer and one business user. We are experiencing a growth phase and are actively hiring additional staff to develop new processes. Since it's a cloud solution, maintenance is handled by Automation Anywhere. Our team maintains the custom software and processes we've developed. I recommend Automation Anywhere, but before implementing it, every user should first identify the processes they have that are suitable for automation. Be critical and optimize everything that can be streamlined without RPA. This is important because automation requires well-defined tasks to plan resource allocation effectively. When nominating a process for automation, evaluate the time it currently takes for a human to complete it. For example, a four-hour manual process won't become instantaneous with RPA, but it will certainly be faster. The goal is to understand the time savings and resource allocation needed for the robot. This includes determining how frequently the robot should run and on what schedule.

I would absolutely recommend Automation Anywhere. It has great potential. The people who provide services are quite professional. They want us to succeed in our journey. They are not only interested in profits. They want us to do well. When it comes to automation and AI, there is a huge appetite at the group functions level but not much on the asset side of it. We are more focused on health and safety, and from the functional or transactional aspect, we have a keen interest in the overall automation and AI. Overall, I would rate Automation Anywhere a seven out of ten.

I rate Automation Anywhere seven out of ten. There are many more tools on the market that are much better than automation anywhere.

I rate Automation Anywhere nine out of ten. It depends on your skill. I would rate it higher for non-technical users.

I would rate Automation Anywhere eight out of ten. The technology is improving every day. With the right tools, it is easy to upgrade Automation Anywhere. Maintenance is required for Automation Anywhere to ensure proper functionality daily. Two people for 20 minutes each day is enough to oversee the maintenance. I recommend completing some courses and shadowing experienced Automation Anywhere users to gain hands-on experience with the automation process.

In our organization, I see great opportunities to operationalize AI, particularly in the realm of monitoring. Whether it is through comprehensive monitoring tools or leveraging Python for data analysis, there is potential to enhance our operations. Assessing the learning curve for Automation Anywhere, it takes around a month for non-technical employees to become proficient. While an expert developer might grasp it quicker, providing training is essential for non-technical users to effectively learn and use Automation Anywhere. Our organization is focused on expanding automation and AI use cases, continually adding more features. Additionally, there is an interest in exploring generative AI to enhance our capabilities further. We have integrated Automation Anywhere with various solutions, including ITSM, a centralized portal, and several third-party applications. Integrating Automation Anywhere into our workflows, APIs, and business applications is effective, but it is crucial to ensure a secure network. Automation Anywhere has been a time and cost-saver for us. Achieving a 90% cost reduction in tasks is a significant boost to resource efficiency and overall cost-effectiveness. We use Automation Anywhere across multiple departments, but it operates within the same environment and infrastructure, given its public nature. My advice for those using Automation Anywhere is to start with a less complex use case. It is a good platform overall, but beginning with simpler tasks will help ease into the automation process. Overall, I would rate the solution as a seven out of ten.

I would rate Automation Anywhere nine out of ten. Our customers are all enterprise-level. Automation Anywhere does not require ongoing maintenance and offers 24/7 support if any issue arises.

I rate Automation Anywhere nine out of 10. They're passionate about the product and want to see us succeed as customers. They will go to bat and contact the engineers to help us achieve what we want. We have on-site visits with them and business reviews where they will talk about our roadmap and potential use cases. We've had many sit-down conversations with the Automation Anywhere team when we were testing out the document automation. We gave them feedback about potential enhancements, so when we launched our most recent document automation use case, the capabilities were already there. We didn't need to come up with a workaround or put the project on hold because the things we needed were unavailable. That commitment to customer success stands out because they know that without us, the product won't succeed.

I rate Automation Anywhere nine out of 10.

I would rate Automation Anywhere eight out of ten. Automation Anywhere is a versatile and powerful platform, but it exceeded our organization's budget. Maintenance requires three or four team members because the target systems tend to change.

We are an Automation Anywhere customer. I would recommend the solution to others, so long as they have some previous knowledge before setting out. I'd rate the solution nine out of ten.

I would rate Automation Anywhere ten out of ten. API integration is a good thing. However, it takes longer to implement than RPA. Once implemented, API integration can execute tasks faster. The cost of API automation is higher than RPA because it requires specific programming by experts. Automation Anywhere itself does not require maintenance. Only the processes need to be maintained, as they may need to be updated to reflect changes in compliance requirements, government regulations, or the underlying systems. Additionally, patches to the Automation Anywhere software may sometimes cause changes to the processes, which may require maintenance. We currently have 150 processes, and two experts are able to maintain all of them.

As for non-technical users, it's not a low-code type of solution where you draw and drag and drop. Still, it's okay, to some extent, if they at least have some understanding of technology. Generally, it's easy to learn. If you have access to Automation Anywhere University, you can really learn it. But because I am from a technology background, it was much easier for me. We give our customers 13 or 14 sessions to bring them up to speed, and that might span over the period of a month to two months. In the discussion about RPA versus API integration, one definite advantage of automation is that scheduling, bot management, and those kinds of things are automated. It's more about the customer and their perspective. With automation, you already have something cooked up, and you don't have to worry about much at a later stage. That makes automation much easier for them than using an API integration. You have to maintain an API integration, and there is the cost of maintaining it. With all those factors, automation becomes much easier for the customer. We have been proposing Automation Anywhere to multiple customers. It's good. It's robust. But it's a bit expensive compared to other RPA tools on the market. Sometimes, it's too heavy for customers, especially if it's on-prem. Also, maintenance is slightly higher.

I'm an Automation Anywhere customer. We have not yet started using Co-Pilot. I would rate the solution eight out of ten. It's good for automating processes.

I know my Automation Anywhere, UiPath, Blue Prism and, now, Microsoft Power Automate. If you want to automate a simple process, these solutions are very good. But if you need to integrate different platforms or systems using an API, or if you want to widen the scope of automation to create an automated process, end to end, that is going to be difficult for any user. You need to be a developer with very good programming skills. If you are going to automate, for example, downloading emails, Automation Anywhere is okay for non-technical users. But the license is very expensive, so you have to weigh the benefit that you are going to receive. For me and my team of around 150 developers who are engineers, the learning curve was very easy. For them, it took two or three months because they were already familiar with the logic. Automation Anywhere has good information on the web where the guys can access material and forums to learn about creating different types of automation. The benefits, for us, from Automation Anywhere are more related to the business case than the tool. You need to have a very good approach from the business analyst's perspective to understand the added value that an automated process can bring to the company. The most important thing is to train the business analysts in your company to identify what the best processes are to automate, to get the most benefit from the tool. Overall, this is a very good tool if you have all the permissions and accesses, and you can work without any virtual environment, like VDI or Citrix.

I would recommend Automation Anywhere as a serious option. You will find it easy to use, overall, making it a very good choice. When it comes to deciding between an API integration and RPA, integration is the best option, not automation. If API integration is available and ready to use, it's better to go with that option. However, sometimes, based on my experience, there are cases where you don't have control of those things and you have to think of other solutions. For us, the alternative was automation using RPA. But when an API integration is possible, I prefer to go with that option, rather than going with the RPA. When that is not possible or easy to do, we go with RPA.

I give Automation Anywhere an eight out of ten. Power Automate has better cloud flows. For those who prefer API integration over robotic process automation, I would use an API if it's more logical to do so. It all depends on the situation. If I need to fill some Excel documents, I will use bots; and if I need to display that data on a web page, I will use APIs if available.

It takes about three to four months to learn it. Some of the things are easy, but because we are trying to do automations, we need to make sure that we understand the application properly. We need to know how it works internally in the structure of the code because sometimes, we make a programming change that works today but stops working tomorrow. That is because the application can change, so we need to understand how the controls work between the changes and have the logic that allows a bot to run smoothly irrespective of the application changes. It is challenging to analyze the changes in the application and find a way to program the bot to recognize the changes. To someone who wants to use API integration instead of an RPA solution, I would say that API integration is more recommended, but sometimes there are issues with this type of integration, so we have to finish the project in Automation Anywhere. The first option that we always try is to create our own integration between the systems with APIs. The RPA tool is the last option for integration. In terms of maintenance, we need to install the updates or patches. Our infrastructure team is in charge of that. We have technicians to install patches. We have people with different roles. They are technical leaders or system administrators. We also have an information security team, and we have a network team, as well as an operating system team. Every department makes a little contribution to the whole environment. For managing the bots, we have only three people. Maintenance of bots is different because we have bots scheduled all day, so we still need to monitor them on a daily basis, but the update process is monthly. We verify what is pending. Overall, the maintenance takes about eight hours a month. I would rate Automation Anywhere a seven out of ten.

I would recommend Automation Anywhere, but it also depends on the cost. If you get a good discount on the license, go for it. Automation Anywhere is easy to learn if you have experience with automation tools. If you are starting from the beginning, you will have to invest more time compared to the other RPA tools. It could be a bit difficult for non-technical users. You at least need to know what data variables do and what strings do. All these things are technical. You would also need to write VB or C# code, so non-technical people cannot work on these things. Any integration completely depends on the application support. We have integrated ServiceNow API with Automation Anywhere. If the API is already provided by the organization or the development team, it is quite easy, but if we have to design the API or it is not available, it is a little bit difficult to integrate the application with the automation tool. To someone who wants to use API integration instead of an RPA solution, I would say that based on my understanding, API integration is completely different from RPA. RPA is an end-to-end solution. It can automate your desktop applications. It can automate your browser-based application. API and web services are also included in RPA, so RPA is a complete ecosystem. API is just one part of it. Only through API, you cannot do automation. Through API, you can get values, and you can put values. You can modify values. You can generate a request or an incident, but creating a report via that data and replacing that data is not possible through API. You have to do it manually, or you have to open it in Tableau or Power BI and create a dashboard. By using an RPA tool, you can download data. You can change the request. You can get the request. You can modify those values and manipulate them according to your requirement. You can then create a dashboard. Overall, I would rate Automation Anywhere a seven out of ten because of the stability and the terminology used in the product. The terminology they use is not for the layman. If I have to showcase it to my leadership, they would not be able to understand what MetaBot and IQ Bot are and why we use them. I have to make them understand in layman's language.

Whether to use an API integration or an RPA solution depends on the use case. If there is a possibility of using an API integration, it could be better because the integration can be more secure. But if you have a legacy system where API integration is not possible you can use Automation Anywhere. It also depends on the expectations of the customer. Sometimes, the implementation via Automation Anywhere can be faster. If the customer doesn't have a lot of time and you need to deliver the solution, RPA could be the best solution. And Automation Anywhere doesn't require any maintenance. Automation Anywhere is one of the best tools on the market. It's a little expensive but if you implement it in your company, you should see return on investment.

I give Automation Anywhere an eight out of ten. Automation Anywhere requires users to have some technical skills to use it. For someone who wants to use an API integration instead of a robust process automation solution, I would say that it depends on the API process. Performance is not the only factor to consider. We have two people responsible for the maintenance of the solution. We maintain our bots daily because our processes are complex and ever-changing. We spend around two hours each day maintaining bots. Automation Anywhere has a steep learning curve and should not be learned on the job.

I give the solution an eight out of ten. I recommend Automation Anywhere to others.

The biggest lesson is to understand the functionalities you need before you buy the solution. Determine if the solution passes the litmus test. Be cautious about overselling it and instead set the right expectations. Ask upfront if some additional features can be bundled because that will really help with your automation journey. I rate the solution a seven out of ten.

We are resale local partners. I would rate Automation Anywhere (AA) an eight out of ten.

I would recommend this solution to any organization or individual. I rate Automation Anywhere an eight out of ten.

We are AA partners. I would recommend the solution based on its scalability and stability. Generally, people who adopt these tools do a tool assessment between multiple vendors. Usually, we have seen that it's either UiPath or Automation Anywhere that is shortlisted. These two seem to be the most preferred options. I would rate the solution at a nine out of ten.

I can recommend Automation Anywhere. On a scale of 1 to 10, I would say, given the existing process, Automation Anywhere is a seven. As I suggested, if they improve the stabilizing, the screen scraping, the document understanding and some other activities, then definitely they can go ahead with that tool.

It is a great product. Automation is the key, and Automation Anywhere is a good tool to use. It is great to have it. I would rate it an eight out of 10.

I would recommend this solution to others, it is one of the leaders in the market at this time when it comes to RP platforms. I rate Automation Anywhere an eight out of ten.

I would advise looking at other companies to know what they're doing. I would also advise putting a complete plan in place so that all bot management needs are considered upfront. It is helpful to put a roadmap in place and have a center of excellence or something like that to make sure that the processes that you're going to implement have an ROI. You can validate the effort upfront by using process mining or other tools and evaluate what the effort is now and what the savings are going to be upfront. We did a couple of projects that we thought were going to have significant ROI, but they didn't. It was more of an internal process that we had to fix. It wasn't so much about automation; it was about the way we were doing business. We weren't following processes, procedures, and things like that, and that was what was causing the issue. We had automated a bad process, so it didn't have the return that we thought it was going to have. We had to do some procedures. We had to change some things internally. I would rate it a seven out of 10. It's a good product. It does what it's supposed to do.

I rate Automation Anywhere a nine out of ten, and would recommend it to others.

It is important for those wanting to implement any solution to explore their use case. This will help determine whether Automation Anywhere will be an appropriate fit. For example, if you are looking at large-scale operations. There are many things to consider before you choose any tools. I rate Automation Anywhere a seven out of ten.

I would rate Automation Anywhere seven out of 10. It is a simple tool to learn, and with A360, they have gone way beyond. They also have an intelligent bot. However, I would suggest going with Microsoft Power Automate ranter than Automation Anywhere because Power Automate's cloud flow is easier to use. In addition, you can use Power Automate with very minimal coding. With Automation Anywhere, you need extensive knowledge of SQL and .NET. You have to learn so many things before implementing Automation Anywhere. I have worked on Automation Anywhere for four years and also UiPath. Between these two, I have found Automation Anywhere easier to work on. Also, it's stable because I have delivered around 20 plus automations on Automation Anywhere to date. Based on my experience, I have found Automation Anywhere to be more stable and accessible. I prefer Automation Anywhere. In my previous organization, I had worked on UiPath, but I haven't worked on UiPath much for the last two-plus years. So I only have six to eight months of experience on UiPath. I find the Orchestrator feature quite complex and difficult to understand. When I was working on UiPath, they had just introduced their advanced features in Orchestrator, so I found UiPath much more valuable from the .NET perspective. But if we're talking about how easy it is to program, Automation Anywhere is more straightforward. For the past one or two months, I have started getting my hands on Power Automate. In terms of cloud flows, I find Power Automate more useful. Every tool has its pros and cons. After working on Automation Anywhere for around four years, I do find it easy and scalable. But now, now that I've been introduced to Power Automate, I find that I like it because of built-in connectors and templates.

From a business angle, understand what is it that you need. Where do you see inefficiencies? If you're going to fix inefficiencies that are going to be fixed as part of a larger company-wide transformation program, then use the transformation program and fix those inefficiencies as part of the existing solution. If you think that that larger transformation program is not going to touch some places or if that larger transformation program will touch some of these inefficient areas but not in the near future, and you want some immediate wins, then going in for an RPA tool is a good decision. At the end of the day, the business needs to be aligned with why you're making the decision, and where and what is your priority? What is your sense of urgency with respect to the places where you're implementing it. For example, in my office, we are working on customer service. There is a massive transformation program going on right now, but that transformation program is touching sales, marketing, finance, and all those areas. It is not touching customer service at all, but customer service has its own inefficiencies. So, we introduced automation in customer service because it's not being touched by the transformation program, and we don't want to keep waiting to gain the ROI of whatever we can get or the reduced cost we'll get from customer service. For example, if I'm going to implement a massive cloud ERP like Oracle or SAP, then I will fix the process as part of that cloud ERP implementation and not wait for a bot to be developed. From a technical perspective or an integration perspective, use an API to directly communicate between the apps, if you can. You don't need a bot or an RPA to do what an API can do. I would rate Automation Anywhere an eight out of ten.

Automation Anywhere is a tool that I love! I am quite happy using this tool and there are no features or commands that I have found to be missing that should be added. Its advantages are performance, simplicity, and excellent support! Please go for Automation Anywhere. I am sure that you won't regret it!

Automation Anywhere has two different versions, or, rather, two different products. One is the Automation Anywhere Enterprise Edition which is only on-premise. Automation Anywhere also has another service that is called A2019, which can be deployed on-premise. One of the main differences between the Enterprise Edition of Automation Anywhere is the dollar policy shop. In there, they can't create or customize our own comment. With A2019, you have an option to create our own comments. A2019 is more flexible. I'd advise new users to go for that version, as opposed to the enterprise version. Overall, I'd rate the solution nine out of ten.

We are waiting to see AA progress further with more robust solutions.

Many new options have been implemented in the cloud version. NLP and G suite automation are also available, among a lot of other options in the A2019. At this point, we just need to explore the options.

Automation Anywhere is a very Interactive and easy to use RPA tool.

Just reduce AA licensing prices and provide real scenario-based training modules in learning sections.

I believe that A2019 is going to be the next big thing in the RPA field.

There is only one option Automation Anywhere for cost-effective RPA.

Automation anywhere going great with its improvements.

I like the way Automation Anywhere has migrated from v11 to a2019 my concern is about bots in a2019, once you delete them it's impossible to get them back.

The learning curve is less steeper compared to other automation products in the market.

It has now been two years and I have migrated to AA 2019. I now consider myself an expert in Automation Anywhere. Thanks, AA, for providing such a big and powerful platform to us. I always recommend this product, and that clients implement AA first.

I would like to suggest the vendor have a well-maintained community forum, where the notice board should be available to notify of upcoming releases. I would also like to see more webinars conducted to help make the tool more popular It is good to see more improvements in the tool and the effort of the team to implement all of the latest features is highly appreciated.

Too frequent updates and major changes in each update is frustrating.

Automation Anywhere is your best choice if you want to implement RPA.

Basically, to be frank, most of the features are awesome. Of course, we were able to understand it easily because it was neatly explained. We have excellent business benefits and it also supports SAP, Oracle, Java Applications, Mainframe/Terminals, Unix, Email Applications, Window Applications, Legacy Applications, Google, etc. The best thing is that the platform can be used to automate any applications.

I have been using the IQ bot and the latest A2019 version and still exploring new features. I personally liked replacing the various recorder and object cloning command with a single recorder command. The solution sometimes poses problems in the production phase.

Automation Anywhere has been a significant step in our digital transformation. AA2019 addresses a lot of gaps that we previously had. This makes Automation Anywhere stands out in the market making it an obvious choice.

Keep up the good work & keep improving as you grow.

I am pretty impressed with the A 2019 version.

It is a tool that allows you to have excellent performance but some features are not intuitive to use.

My advice is not to think too much. Just compare the features then you will get to know why AA is the best solution of all.

The only con is the frequent updates in the bot agent every now and then. This annoys the user at times and (s)he may land up in some trouble due to this, as the bot would be able to run without installing the updated bot agent.

As of now, I am using the 11.3v of AA, and whatever improvement is required I believe it is already taken care of in the A2019 version. We have started doing migration of bot in A2019 and have seen that many new features have been added in the latest version of AA. Nonetheless, I can say that AA can expand its features and functionalities in the Artificial Intelligence area. Apart from licensing costs, I don't have any concerns. I would suggest everyone go with this product and avail all the features wisely.

We need some support of documentation methodologies so that the knowledge is easily transferrable through the documents.

A2019 is a very good product, there are still some upgrades to be completed, like the functionality of the GIT repository, G-suite package in the enterprise edition. One more advice would be to ensure seamless upgrades so that our current development is not hampered.

This tool is a good platform for automation.

It's an awesome solution for automation.

Nothing as such, as Automation Anywhere keeps on upgrading which in turn makes it easier and efficient to develop bots from the prior version.

Overall its good solution.

I have done my best to outline my thoughts about the Automation Anywhere platform here, and do not have anything else specific to share.