Overall, I am generally happy with VMware's customer support; they are responsive and I have no reason to complain.
VMware vSphere Foundation is renowned for scalability, reliability, and ease of management, providing high resilience and robust performance. Even with Broadcom's acquisition, it maintains a ten out of ten rating for quality and offers excellent customer support. However, there are concerns about licensing issues, increased pricing, and a decrease in support efficiency, especially in Latin America. Language support challenges and delays in purchasing processes also affect customer satisfaction in some regions.
