Overall, I am generally happy with VMware's customer support; they are responsive and I have no reason to complain.
VMware vSphere Foundation offers high resilience and excellent performance, making it valuable for enterprise environments with its scalability and reliability. Although customer support is responsive, there's inefficiency in handling support cases post Broadcom acquisition. Pricing and licensing challenges have increased, affecting affordability and causing delays, especially in Brazil and LATAM regions. Language support issues also impact Latin American customers, demanding streamlining to enhance usability and accessibility.