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Network Monitoring Software
August 2022
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Read reviews of SolarWinds User Device Tracker alternatives and competitors

Shankar HN - PeerSpot reviewer
IT strategist at Convergent Wireless Communications
Real User
Top 5Leaderboard
You can create a template for a device, then apply it to hundreds of similar devices
Pros and Cons
  • "PRTG is simple to manage. First, you can create a template for a device, then apply it to hundreds of similar devices. That's a great advantage."
  • "There's always room for improvement. The high availability feature is good, but it's an area that PRTG could marginally improve. For example, in PRTG, both servers have a different IP, but it would make things a lot easier if they were bound by a single IP."

What is our primary use case?

It's a globally distributed network. We have multiple data centers or IT setups, and PRTG is deployed at the local data centers. Some of the applications are in the cloud, and PRTG can also monitor those.

What is most valuable?

PRTG is simple to manage. First, you can create a template for a device, then apply it to hundreds of similar devices. That's a great advantage. Secondly, I can use the 80-20 functional rule for any devices I need to monitor. 

For infrastructure monitoring, 80 percent of parameters are monitored every minute or so. I can define all of them at the highest level, and those definitions are inherited at the lowest level. Then you need to customize the setup for the remaining 20 percent. You can deploy them in various groups and do a group-level setup, which will again percolate down to devices. 

The third thing is the concept of tags. PRTG assigns tags to devices and also the parameters you monitor. For example, if you choose to deploy a bandwidth sensor, PRTG automatically tags it with that parameter while giving you the freedom to apply your own tag. 

Let's say my organization has three or even four ISPs. If I'm globally distributed, the ISPs could be different. Now I can monitor all the bandwidth across ISPs based on the tag, or I can see the bandwidth of each ISP individually. I know my uptime and recovery in case of failure. I can also group by choosing a specific ISP tag and getting a report. I now know which of my ISPs is a better performer, which helps me improve the service and decide who to go with.

PRTG is constantly evolving. You have between eight to 12 releases every year, including enhancements to functionality and performance as well as security and bug fixes, so it stays current with our business requirements. It's a well-rounded product.

What needs improvement?

There's always room for improvement. The high availability feature is good, but it's an area that PRTG could marginally improve. For example, in PRTG, both servers have a different IP, but it would make things a lot easier if they were bound by a single IP.  I'm not necessarily trying to say PRTG should imitate other products. 

I'm saying it should be like a typical HA solution should be. It is a fail-safe feature, and the HA component should act like one. In PRTG, it is in an active-active mode, not active-passive. Now, the customers don't need to know the mechanism behind the high availability. They just need to know how many servers are required for deployment. If there is a cluster with a single IP address, it's much easier from the customer's point of view. 

For how long have I used the solution?

We've been working on various versions of PRTG since 2003. While we are using PRTG, we are also looking at various alternatives, but we haven't seen a reason to switch so far.

What do I think about the stability of the solution?

PRTG itself is a highly reliable product because of large installed base.

How was the initial setup?

Overall, PRTG is easy to install and understand. We provide frontline support for our customers, but our more competent customers don't come back to us for any support at all. If they don't have the skills, they can install and do the basic deployment, but they require hand-holding and coaching for some things. Still, I think it's a straightforward product. Once a user gets started with the product, they don't need hand-holding for basic functions.

What's my experience with pricing, setup cost, and licensing?

The price of PRTG is reasonable. PRTG's competitors like SolarWinds and ManageEngine charge more for the same functionality. They are much more expensive at licensing level. What's more, PRTG comes as one bundle. For example, the database is part of the PRTG release, so Paessler takes total responsibility for all components they deliver. With other products, you need a separate database engine and databases, and these NMS companies don't take responsibility. When they put out new releases, what if it doesn't work with the previous release of a database? Things become a little tricky. You have to deal with two or more entities for NMS but only one with PRTG.

What other advice do I have?

I rate PRTG Network Monitor 9.5 out of 10. If you're planning to implement PRTG, my advice is to first create a master plan. Set a goal for monitoring. Decide what you want to monitor and why. You need to get ready by organizing network management at the technical and policy level. If you start with a clear understanding of your goals and your environment, PRTG will be a cakewalk.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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GauravSingh4 - PeerSpot reviewer
CEO at Parker Digital
Real User
Leaderboard
Great integrations, power flow, and good support
Pros and Cons
  • "The power flow is great."
  • "They need a little more self-service."

What is our primary use case?

We started off with infrastructure monitoring, then, over a period of time, we added on the application monitoring and cloud monitoring as well. It's been an incremental thing for us.

What is most valuable?

I like the collectors and I like the agent-less collector's functionality a lot. To me, that's been the top ones. I also like their integrations with the various types of devices that they've built out over a period of time. The power flow is great.

What needs improvement?

They need a little more self-service. Some of the places where there's still a dependency on defense logic. If those could be eliminated, that would be ideal.

They've done a fantastic job eliminating a lot of those dependencies and there's a lot of self-service. However, some of the areas where we could have it connect to, for example, Splunk or ServiceNow, in a self-care version versus having to go back to their engineers, that's an area where they could do a little more.

There are still a lot of engineers who get involved versus if it's a little more API-driven and self-served dashboard connections. Doing it the other way would just make life easier for users.

For how long have I used the solution?

I’ve been using the solution for six years now.

What do I think about the stability of the solution?

I don't have any stability concerns. At least I haven't seen any issues on our side. The performance is good. It’s reliable. There are no bugs or glitches, and it doesn’t crash or freeze.

What do I think about the scalability of the solution?

The solution is scalable. It’s great for enterprise-level organizations.

We have 30 to 35 engineers on the solution right now.

How are customer service and support?

We do deal with technical support. For example, if there's a new upgrade, that's hard to keep up with or there's a new connector that we don't know about then we'll reach out to them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have experienced a few different solutions. We’ve used IBM products in the past, and we've used Solarwinds as well. I do prefer the agent-less option, and I also like the roadmap, especially everything ScienceLogic had on the IOPS for five years.

How was the initial setup?

On a scale of one to ten, I’d give it six in terms of ease of setup. We don't need to have some level of engineering expertise. It's not as straightforward as rolling out a Power BI or a Tableau, for example. Also, the infrastructure is multilayered, and it is complex. The rollout should have some level of engineers involved.

For us, the deployment took about two weeks.

What was our ROI?

We have seen an ROI.

What's my experience with pricing, setup cost, and licensing?

The solution is license-based. It's between $8 and $15, depending on what you need from the product.

What other advice do I have?

We are a customer and a partner.

We are currently operating multiple versions of the product.

It may not be the right product if you want to solve a certain use case. You have to have the right use case. It's an excellent product if you have a broader strategy, either as an MSP or as an enterprise. If you just need to replace product “A” with ScienceLogic to monitor 100 endpoints, it's not the perfect use case for them. The perfect use case is how you get it to cover across multiple layers of network, applications, and cloud, especially towards hybrid monitoring. Potential users need more roadmap-based approaches versus a one-point use case.

I’d rate the solution a nine out of ten. My experience with other products and the support I received from ScienceLogic across multiple levels, from engineering to product, especially at the leadership level, has been good. The support and everything they do to help you and your customers are successful. Overall, I really like the product, and I recommend it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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Management Information System Officer at Kenmare Resources Mauritius
Real User
Top 20
Effective monitoring, scalable, and useful online resources
Pros and Cons
  • "We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs."
  • "Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier."

What is our primary use case?

We are using Zabbix in my workplace to monitor the infrastructure.

What is most valuable?

We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs.

What needs improvement?

Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier. 

For how long have I used the solution?

I have been using Zabbix for approximately four years.

What do I think about the scalability of the solution?

Zabbix is scalable because depending on the size of your infrastructure you can have distributed proxies servers across your network that will feed to the main server for the metric. It is similar to branches, where you can have one product for each branch and then the central server speaking in your central location, it works perfectly.

Our entire IT department is using Zabbix, which is 15 people, but we have approximately 600 devices being monitored.

How are customer service and support?

I have never had an issue that I needed to contact support. However, everything I have needed was able to be found online from the community or the Zabbix site manuals. Zabbix does offer support based on a subscription.

Which solution did I use previously and why did I switch?

I was using Centurion previously but I decided to switch to Zaddix because of costs. I was using the community edition of Centurion and it was very limited but with Zabbix, you can have an enterprise-class monitoring solution for free. I did research quickly and then I phoned Zaddix to see if they could solve all my problems without having to pay anything. This is when they confirmed I could and then I switched.

How was the initial setup?

The initial setup was easy. It took approximately three hours to get the server up and running.

What was our ROI?

By using Zabbix you minimize the cost of operation because you recieve an enterprise-class monitoring solution for free.

What's my experience with pricing, setup cost, and licensing?

The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution.

Which other solutions did I evaluate?

I have evaluated PRTG and SolarWinds.

What other advice do I have?

You do not need to spend a lot of money on solutions that have similar functionality, such as PRTG or Solar Winds. With Zabbix, you receive a free enterprise-class monitoring solution for free, as long as you know how to use it.

I would recommend this solution to others.

I rate Zabbix a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Consultant at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Useful special algorithm analysis, responsive support, and scalable
Pros and Cons
  • "They design their own chip, and this chip is the one that has their own special algorithm that does all the analysis of the packet. It's amazing."

    What is our primary use case?

    cPacket cClear is the application software that you use to monitor. It works with the cPacket hardware in the network.

    The hardware will work with the cTaps. These are the network TAPs that the network packets will be flowing into the cPacket hardware, and then through to where cPacket cClear, where it is able to monitor all the packet that is going in and out of them.

    I used cPacket cClear when I was in Vietnam but I have not had the changed to use it here in Cambodia where I am now.

    What is most valuable?

    They design their own chip, and this chip is the one that has its own special algorithm that does all the analysis of the packet. It's amazing.

    For how long have I used the solution?

    I have used cPacket cClear within the last 12 months.

    What do I think about the scalability of the solution?

    The solution is scalable.

    I have recently seen that the hardware can reach 400 gigabits.

    How are customer service and support?

    The technical support is very responsive. The support did a technical demonstration to the customers that were very impressive.

    What's my experience with pricing, setup cost, and licensing?

    The cPacket cClear hardware is not cheap. With the appliance and all the features, the solution can cost over $200,000. This was for a 10-gigabit network and with the new 100 gigabit networks, it will cost even more. It is very expensive.

    Which other solutions did I evaluate?

    I have evaluated other solutions, such as PRTG and SolarWinds.

    What other advice do I have?

    Based on what I've seen in a demo a while ago, I did not see any other network monitoring software like this one.

    The solution goes into every little corner of your network. You receive the full visibility of your entire network. Other solutions, such as SolarWinds and PRTG  you can only see what we call a tunnel vision of the network. 

    I rate cPacket cClear a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Director of IT at a consumer goods company with 201-500 employees
    Real User
    Effective reporting, good dashboards, and scalable

    What is our primary use case?

    I used Datadog typically for monitoring website statistics and some of the cloud networking equipment.

    What is most valuable?

    The most valuable features are the dashboards and the reporting.

    For how long have I used the solution?

    I have been using this solution for approximately three years.

    What do I think about the stability of the solution?

    I found the solution to be stable, I did not experience any bugs or glitches. However, some of the managing team did.

    What do I think about the scalability of the solution?

    The scalability of the solution was good. Being a cloud solution, if there was an issue with the scalability it would be easily fixed with an update.

    We have approximately 200 users using the solution in my organization.

    How are customer service and technical support?

    I did not need to use the support.

    Which solution did I use previously and why did I switch?

    I was previously using SolarWinds in the company I was working with before.

    What other advice do I have?

    I rate Datadog nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
    Network Monitoring Software
    August 2022
    Get our free report covering , and other competitors of SolarWinds User Device Tracker. Updated: August 2022.
    620,987 professionals have used our research since 2012.