Buyer's Guide
Remote Monitoring and Management Software
November 2022
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Rajitha Abhisheka - PeerSpot reviewer
Senior Systems Engineer at Virtual IT Group - Australia
Real User
Top 5Leaderboard
User-friendly and allows you to do different activities on a single interface, and gives you visibility into multiple devices, but its reporting interface and report generation could be improved
Pros and Cons
  • "I find all features of N-able N-sight Remote Monitoring & Management valuable, but the most valuable is its monitoring feature. The solution has great monitoring functionalities. For example, you can monitor a device in terms of its RAM, CPU, etc. You can also monitor the connectivity through N-able N-sight Remote Monitoring & Management, and you can also check whether a device is down or up through the solution. I also like that you can monitor Windows servers, Linux servers, printers, network devices, and virtualization servers such as VMware and Hyper-V using N-able N-sight Remote Monitoring & Management. You can also monitor disk utilization, HTTPS, whether an SSL certificate is valid or expired, etc., through the solution. Apart from monitoring, I also find patch management as one of the most valuable features of N-able N-sight Remote Monitoring & Management. You can use it for Windows updates, as a patch management example. You can even manage and monitor servers and backup services via N-able N-sight Remote Monitoring & Management, so whenever there's a backup failure or issue, you'll receive alerts from the solution, as long as it's configured as a Windows service, so you can even do a lot of preventive maintenance activities with the help of N-able N-sight Remote Monitoring & Management. The solution is one of the best RMM solutions I've used so far. It's user-friendly, and it's pretty easy to use because you only need one interface where you can do a lot of activities. As a technician, I'm always concerned with time because if I have to troubleshoot an issue or a major incident, if I have to jump into two or three systems and open a few tabs on those systems, it'll be very hectic, especially if I have to switch between each step to see what's going on. In N-able N-sight Remote Monitoring & Management, it's pretty easy to do because I have one interface and one tab where I can do a lot of processes and activities."
  • "What could be improved in N-able N-sight Remote Monitoring & Management is the reporting, in particular, the reporting interface and the report generation method. Currently, I don't find it easy to run reports on the solution. Every time, if I want a report on a Windows vulnerability because a client requested that report, I find the process difficult. For example, out of one hundred PCs, I need to get a report on how many PCs have not been updated to a specific patch level. I need to give that report to the CTO or CEO of a particular client organization, and as running the report on N-able N-sight Remote Monitoring & Management isn't easy, sometimes, that makes me doubt the validity of the generated report as well. It depends on each case because I do find some reports to be genuine and 100% correct, but most of the time, I have to ask for help from other engineers, and even collaborating with another engineer to run reports isn't that easy, so reporting needs improvement in N-able N-sight Remote Monitoring & Management. Another room for improvement in the solution is patch management. The user-friendliness of the Take Control feature in N-able N-sight Remote Monitoring & Management also needs improvement, particularly when it's used on multiple computers or displays. Switching between displays isn't as user-friendly on the technician side, so that could be improved by letting you see all displays or monitors all at once, or on a single display, rather than needing to switch from one display to another. As Take Control is on a Windows agent, or running on a client-end device, that feature of N-able N-sight Remote Monitoring & Management could be improved as well. An additional feature I'd like to see in the next release of the solution is a mobile application, though I'm not familiar if that's already available. As an IT MSP, sometimes I have on-call jobs, and I don't always want to look at the mailbox to see if there's any alert triggered from the devices. If N-able N-sight Remote Monitoring & Management has a mobile application that would allow my team to get push notifications whenever there's downtime or issues, then that would make the solution more reliable. I'd like to get an alert that would pop up from my mobile device, so it would be pretty easy to keep an eye on alerts, and I won't have to check my inbox every time."

What is our primary use case?

I'm working for an IT MSP, so I have clients for whom I've deployed the N-able N-sight Remote Monitoring & Management probe to monitor client infrastructures, such as servers, switches, firewalls, routers, and all of the internet connections. Apart from that, I'm also using N-able N-sight Remote Monitoring & Management for remote connectivity into the client PCs and servers through the Take Control option, so basically, the solution is for remote monitoring and management.

What is most valuable?

I find all features of N-able N-sight Remote Monitoring & Management valuable, but the most valuable is its monitoring feature. The solution has great monitoring functionalities. For example, you can monitor a device in terms of its RAM, CPU, etc. You can also monitor the connectivity through N-able N-sight Remote Monitoring & Management, and you can also check whether a device is down or up through the solution.

I also like that you can monitor Windows servers, Linux servers, printers, network devices, and virtualization servers such as VMware and Hyper-V using N-able N-sight Remote Monitoring & Management. You can also monitor disk utilization, HTTPS, whether an SSL certificate is valid or expired, etc., through the solution. 

Apart from monitoring, I also find patch management as one of the most valuable features of N-able N-sight Remote Monitoring & Management. You can use it for Windows updates, as a patch management example.

You can even manage and monitor servers and backup services via N-able N-sight Remote Monitoring & Management, so whenever there's a backup failure or issue, you'll receive alerts from the solution, as long as it's configured as a Windows service, so you can even do a lot of preventive maintenance activities with the help of N-able N-sight Remote Monitoring & Management.

The solution is one of the best RMM solutions I've used so far. It's user-friendly, and it's pretty easy to use because you only need one interface where you can do a lot of activities. As a technician, I'm always concerned with time because if I have to troubleshoot an issue or a major incident, if I have to jump into two or three systems and open a few tabs on those systems, it'll be very hectic, especially if I have to switch between each step to see what's going on. In N-able N-sight Remote Monitoring & Management, it's pretty easy to do because I have one interface and one tab where I can do a lot of processes and activities.

What needs improvement?

What could be improved in N-able N-sight Remote Monitoring & Management is the reporting, in particular, the reporting interface and the report generation method. Currently, I don't find it easy to run reports on the solution. Every time, if I want a report on a Windows vulnerability because a client requested that report, I find the process difficult. For example, out of one hundred PCs, I need to get a report on how many PCs have not been updated to a specific patch level. I need to give that report to the CTO or CEO of a particular client organization, and as running the report on N-able N-sight Remote Monitoring & Management isn't easy, sometimes, that makes me doubt the validity of the generated report as well. It depends on each case because I do find some reports to be genuine and 100% correct, but most of the time, I have to ask for help from other engineers, and even collaborating with another engineer to run reports isn't that easy, so reporting needs improvement in N-able N-sight Remote Monitoring & Management.

Another room for improvement in the solution is patch management.

The user-friendliness of the Take Control feature in N-able N-sight Remote Monitoring & Management also needs improvement, particularly when it's used on multiple computers or displays. Switching between displays isn't as user-friendly on the technician side, so that could be improved by letting you see all displays or monitors all at once, or on a single display, rather than needing to switch from one display to another.

As Take Control is on a Windows agent, or running on a client-end device, that feature of N-able N-sight Remote Monitoring & Management could be improved as well.

An additional feature I'd like to see in the next release of the solution is a mobile application, though I'm not familiar if that's already available. As an IT MSP, sometimes I have on-call jobs, and I don't always want to look at the mailbox to see if there's any alert triggered from the devices. If N-able N-sight Remote Monitoring & Management has a mobile application that would allow my team to get push notifications whenever there's downtime or issues, then that would make the solution more reliable. I'd like to get an alert that would pop up from my mobile device, so it would be pretty easy to keep an eye on alerts, and I won't have to check my inbox every time.

For how long have I used the solution?

In my current workplace, I've used N-able N-sight Remote Monitoring & Management for almost two years, but overall, my experience with it is more than three years.

What do I think about the stability of the solution?

N-able N-sight Remote Monitoring & Management is a stable solution.

What do I think about the scalability of the solution?

N-able N-sight Remote Monitoring & Management is a scalable solution and it's pretty easy to scale, but that would still depend on your license count. My organization has Essential and Professional licenses, so my team uses those two licenses based on requirements. Whatever device my team needs to deeply monitor, the Take Control feature will be used on that device, and it's the Professional license that's applied to it. For other devices, the Essential license is used. Day by day, when onboarding new customers, I add those customers to N-able N-sight Remote Monitoring & Management, so I can say that it's scalable.

How are customer service and support?

I've never reached out to the N-able N-sight Remote Monitoring & Management technical support team.

Which solution did I use previously and why did I switch?

I've used a lot of RMM platforms in my career such as Kaseya RMM, Datto RMM, and ManageEngine RMM, but my favorite is N-able N-sight Remote Monitoring & Management. It's the number one RMM solution for me because it has a lot of features. It has a lot of management tools that you can access on a single interface. If I log into N-able N-sight Remote Monitoring & Management, I can go to any device by browsing through my list of customers, selecting a customer name, then from there, I can go to all of that customer's devices, servers, workstations, ESXI host, etc. Apart from that, I can manage an activity through the N-able N-sight Remote Monitoring & Management environment in case a user account is locked, so I don't have to jump into the Active Directory server every time, nor do I need to go to the domain controller, just so I can unlock or reset the password. N-able N-sight Remote Monitoring & Management is especially helpful if you want to take action without user interaction or without making any disturbance to the client during business hours. There are a lot of options that you can run silently through the solution, such as running scripts, doing activities on the command prompt, etc.

How was the initial setup?

N-able N-sight Remote Monitoring & Management has already been configured when I joined the organization, but I onboard new customers on it, and it isn't as complicated. It's pretty simple, but that usually depends on the customer. For example, if I'm onboarding a customer with fifty end users and fifty laptops, and there isn't any server, only firewalls and switches, I don't deploy a probe in that client environment.

What I do is monitor the network, peripherals, and network equipment through the N-able N-sight Remote Monitoring & Management within my organization. I also monitor the rest of the user PCs, and fifty laptops, then I install the N-able N-sight Remote Monitoring & Management Windows agent into the laptops for monitoring and remote connectivity. It's pretty simple, but if I'm doing the deployment for a large organization that has one hundred servers, I have to install a probe, but there's an awesome network discovery feature in N-able N-sight Remote Monitoring & Management so you can easily discover most of the devices and make your required arrangement. As long as you've opened all the ports and traffic between your firewall and other zones such as the DMZ, LAN, etc., then onboarding N-able N-sight Remote Monitoring & Management for large organizations is much easier.

What's my experience with pricing, setup cost, and licensing?

As I'm not part of the procurement team and because I'm 100% technical, I'm not that familiar with the costs associated with N-able N-sight Remote Monitoring & Management, but I can say that in my location, particularly here in Sri Lanka, it's more expensive than other RMM solutions. I'm working for an Australian IT MSP, and over there, the solution isn't as expensive, but where I'm located, it is, so this is the reason why sometimes, clients don't go with N-able N-sight Remote Monitoring & Management. Licensing cost is also the reason why my organization is looking into Kaseya RMM. My current organization merged with another organization that's using both Kaseya RMM and Connectwise.

What other advice do I have?

My company is a partner of N-able N-sight Remote Monitoring & Management, but it isn't a reseller of the solution.

My advice to anyone looking into implementing N-able N-sight Remote Monitoring & Management is that costs aside if you're looking for a better monitoring platform, and if you want better service for your clients as an IT-managed service provider, then go with N-able N-sight Remote Monitoring & Management. I have NOC clients who 100% rely on N-able N-sight Remote Monitoring & Management. My NOC clients don't have any other network monitoring tool. My clients always depend on this solution because the alerts triggered by N-able N-sight Remote Monitoring & Management are what they trust and want to look into. So far, my team has never come across any major incident happening because of false negative alerts. This solution always does a very good job. You'll see many other RMM platforms in the market, but if you want to rely on only one platform that allows you to do or take care of many activities, then N-able N-sight Remote Monitoring & Management is the one for you. You can give service assurance to your customers in terms of doing a better job with protecting and monitoring devices, with no downtime, as well as streamline IT processes and infrastructure through N-able N-sight Remote Monitoring & Management.

I'm rating the solution as ten out of ten. I'm giving it a perfect score because it's able to meet all requirements, such as disk monitoring, Windows services monitoring, etc. As an IT MSP, my organization has some requirements that the solution can meet. For example, if there's a Cisco switch, and I need to monitor all twenty-four ports and cooling fans, including any other requirements, I can fulfill all on N-able N-sight Remote Monitoring & Management. The solution is okay, 100%, and my organization has no regrets about it so far.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Dario Caraponale - PeerSpot reviewer
Founder at Strong security brasil
Real User
Top 5
Good security features, easy to set up, but the price should be improved for different regions
Pros and Cons
  • "The most valuable part of this solution is the security features that it offers."
  • "If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."

What is our primary use case?

We are service providers. We use this solution to deploy our services to our customers.

What is most valuable?

The most valuable part of this solution is the security features that it offers.

What needs improvement?

I would like to see more features included that are related to security. We are a company that is selling solutions for security and our customers often ask for more security features.

If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya.

How was the initial setup?

Kaseya VSA is installed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The dollar exchange rate in Brazil is very high, so the price should be better for our country. 

More generally, the pricing could be better in the different regions.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Remote Monitoring and Management Software
November 2022
Get our free report covering NinjaOne, Atera, TeamViewer, and other competitors of ManageEngine Desktop Central MSP. Updated: November 2022.
653,584 professionals have used our research since 2012.