While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
Speed-up your business process automation capabilities with AssistEdge Cloud RPA, a platform proven to deliver faster, reliable and accurate automation programs for enterprises. AssistEdge Cloud RPA focuses on deploying streamlined, secure, scalable and flexible automation solutions for enterprises. It accelerates time-to-value through AssistEdge RPA and industry-leading RPA delivery capability, coupled with Cloud efficiency.
With Verint Robotic Process Automation, organizations can automate repetitive and time-consuming processes, allowing employees to focus on more complex and customer-related activities.
ARIS Robotic Process Automation (RPA) improves the cost, efficiency and quality of many back-office processes. It helps companies to improve reliability through continuous delivery, accuracy in calculations and processing, and consistency by identically executing processes and tasks. This automation helps people get more done in less time.
HPA is a provider of fully-managed robotic process automation services; documenting, building, deploying, and managing digital workforces on our clients behalf.
