Kaspersky DDoS Protection's cloud version does not support all the features of its on-prem version. The solution needs to improve its support since clients can face issues that hurt their network. They would need an immediate response.
What needs improvement?
For how long have I used the solution?
I have been working with the product for 15 years.
How are customer service and support?
Kaspersky DDoS Protection offers three layers of support. The first layer of support is from the reseller, the second from the distributor, and the third from Kaspersky itself. Kaspersky has two support options. If one of my clients to whom I have sold Kaspersky licenses is facing an issue, they have to register themselves and wait in queue for support. It can take around 24-72 hours. A client can buy support from Kaspersky directly for a whole year. This type of support is quick and good since they respond within an hour.
How would you rate customer service and support?
Positive
How was the initial setup?
Kaspersky DDoS Protection is easy to set up. Implementation depends on the size of your environment and networks. If you have 100-200 users, you can complete the deployment in a day, depending on the expertise of your engineer.
What's my experience with pricing, setup cost, and licensing?
Kaspersky DDoS Protection's prices are average. Compared to other brands, prices are competitive. When you purchase many licenses, you get a heavy discount. However, the prices are not affordable.
What other advice do I have?
I would rate the product a nine out of ten. It is a mature product and we have not faced any DDoS attack. The tool is a comprehensive and advanced product. The solution is compatible with third-party products.

