IT Central Station is now PeerSpot: Here's why

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SCRUM Master at a retailer with 10,001+ employees
Real User
Top 5Leaderboard
Easy to set up and great for various languages but the sentiment analysis needs work
Pros and Cons
  • "It's not complex to set up."
  • "We had some problems with Dialogflow."

What is our primary use case?

The solution is used for developing translators for chatbots.

In the past year, we won the hackathon with the chatbot and the chatbot is in two languages. We needed some solution for that translation. We didn't want to have two chatbots, one in English and one in Spanish. We wanted to have one chatbot in a multi-language format, and that is really a problem. 

What is most valuable?

I like the languages and I made a multi-translator. You can write some in Spanish and then you can see the same sentence in English, Russian, and Hindi. For learning purposes, I'm interested in romance languages. I can compare the differences between Spanish, Portuguese, Romanian, and other romance languages. 

I like how I can direct language, how I can direct the origin language, for example.

It's not complex to set up.

What needs improvement?

When you make a chatbot, you need to do it for only one language, typically. We now work in multilanguage companies, however, and we need a chatbot with smarter skills. We need a chat with the capacity of comprehension for English, Spanish, Hindi, and Chinese maybe, since we have people working in all that countries.

We had some problems with Dialogflow

I don't like the sentiment analysis. I don't feel like it's that realistic. 

For how long have I used the solution?

I've been using the solution for two to three years. 

What do I think about the stability of the solution?

It's very stable. The translation capabilities are better than, for example, Microsoft.

How are customer service and support?

We did deal with technical support in the past. We wanted to make a multilanguage chatbot, however, we can't do that. You need to set it in one language.

Which solution did I use previously and why did I switch?

I'm also familiar with Microsoft, however, Google can translate language more effectively.

How was the initial setup?

The solution is easy to set up. It's not difficult. I'd rate it a five out of five in terms of the ease of setup. It's very straightforward. 

The deployment is quick. It only takes a day or so. 

What's my experience with pricing, setup cost, and licensing?

I don't have a realistic outlook on the cost. We are working on the migration from server to data center in Jira, and that is a lot of work.

What other advice do I have?

There is a lot of money to be made in languages. If you manage to create something that's very good with translation, you're going to become very wealthy.

I'd rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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