I don't have any examples of how it might have changed the function of our radiology department. But if we've ever had an outage or anything happened with our CT, it's made it quicker when contacting our third-party vendor that supports the CTs. That has been faster, but I've had fairly limited experience because it's the first one I've ever really dealt with. But Eaton themselves have been very reliable. I haven't had any issues with them. PredictPulse's 24/7 remote monitoring has helped to alleviate stress. Whenever we've had downtime for the hospital itself, we've been able to run reports and send them. Because I have email on my phone, I get the reports there and I can send them to the chief of nursing for the hospital or to the CEO. And they can see if at least the CT is doing okay, and that there's no damage to the CT unit. That has been a relief. Management has been happy with having that kind of knowledge. PredictPulse has saved us money by the CT unit being up and accessible for ER and for med/surge. Even if we've had an outage, they have at least been able to continue to run CTs. The downtime doesn't usually last more than a day or two, at most. If we were to run eight or nine CTs in a day at $800 per CT, those are the kinds of savings we're talking about for a given incident. We've had three or four such incidents in a year. It has also definitely saved time, helping us know that things are up and running and that there is no issue with the CT itself. We haven't received any alarm notification calls from Eaton as a result of using PredictPulse. They did reach out to us once, but that was only because I had not properly set up the report portion of PredictPulse and the reports were not going out to everybody. That was just user error on my part. But they did proactively reach out to me to correct that.
