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Dell Encryption Enterprise Reviews

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PAOLO JONATHAN - PeerSpot reviewer
Senior Infrastructure Engineer at CROSSWORLD SOLUTIONSTECHNOLOGIES COROPORATION
Real User
Top 20
It has tiered administration and normal features of an encryption tool, but it is tough to manage and deploy and tedious to use for encryption
Pros and Cons
  • "One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad. It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there."
  • "It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful. Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products. In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption. Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user."

What is most valuable?

One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad.  It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there.

What needs improvement?

It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful.  Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products. In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption. Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user.

For how long have I used the solution?

I started to use it very recently when I joined this organization. We are using its latest version.

What do I think about the stability of the solution?

It has not really been stable.
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What do I think about the scalability of the solution?

We have about 70 users of this solution. Almost everyone in the normal organization hierarchy, from the CEO down to the office assistant, uses this solution. We all are in different departments.  We also have some partners to whom we've given laptops, and we also encrypt their systems because we deal with a lot of PHI, and we want to be sure that all our systems are encrypted. If a laptop gets in the hands of an unauthorized person, we want to ensure that it is encrypted and unauthorized access will not be granted. 

How are customer service and support?

I'm not the one who interacted with them directly. One of my teammates has been interacting with them. To get the support on the phone is usually a big problem, and by the time they call you back and tell you it's going to take about an hour, for instance, we end up spending like four hours, and we don't get anything done.

How was the initial setup?

Its ease of deployment is awful.

What other advice do I have?

I would rate Dell Encryption Enterprise a seven out of ten. It is not totally bad. It is quite cumbersome to work with, and it is not as simple as it should be. Its backend is a lot to deal with.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Libeesh Moidunni - PeerSpot reviewer
General Manager of IT Infrastructure at Samsung
Real User
Helpful auto-decryption features and great tech support, but problems with adding new applications and a time-consuming decryption process
Pros and Cons
  • "We like the auto-decryption features. For example, a file is auto-decrypted when it is moved to a different location, either over the network, through email, or through upload to a web server."
  • "As soon as we introduce any new tools or applications, we have to work with the back-end team to handle new problems that are created. Once they're figured out, the solution will stabilize, but the problems keep coming up whenever we introduce a new tool or application. It has been a challenge."

What is our primary use case?

My company uses this solution for end-to-end encryption. 

What is most valuable?

We like the auto-decryption features. For example, a file is auto-decrypted when it is moved to a different location, either over the network, through email, or through upload to a web server.

What needs improvement?

I see a lot of room for improvement in a couple of areas. One is that the decryption process is a bit complex and takes a lot of time, depending on how many files you have. If that can be improved, it would be great. 

Second, whenever there is an operating system-related problem, for example, if the OS gets corrupted and I need to reinstall the operating system, it's very difficult because first, I have to move the data onto another disk. From there, I have to decrypt and install the operating system and then copy it back, which consumes a lot of time. So if that can be improved, it would also be great.

One additional feature I would be interested in is an easy way to unlock a file. Whenever a file gets locked or encrypted, the admin should have an easy unlock mechanism or some superior control to get the file unlocked on the fly, which would save a lot of time.

For how long have I used the solution?

I have been using this solution for almost one year.

What do I think about the stability of the solution?

The solution is stable as long as we are not introducing any new tools or applications to the environment. As soon as we introduce any new tools or applications, we have to work with the back-end team to handle new problems that are created. Once they're figured out, the solution will stabilize, but the problems keep coming up whenever we introduce a new tool or application. It has been a challenge.

What do I think about the scalability of the solution?

We are able to scale, so scalability is not a problem. 

How are customer service and support?

The technical support is very good. The tech support team has a deep, in-depth knowledge of the product and their understanding of our problems and root cause analysis has been very good.

How was the initial setup?

The initial setup was complex and a pain because there were a lot of issues, and the solution took time to stabilize in our environment. To start with, the initial deployment itself had a lot of problems. The clients could not contact the servers due to some policy conflicts, so they were not getting initialized.

Once all the clients got deployed, there was a conflict between one of our in-house tools and the DDP agent, which caused an error in the operating system. As a result, we had a massive productivity loss because many of our employees couldn't work for a couple of weeks. We escalated, and the engineering team got involved and applied some exclusion policies. After that, the solution slowly stabilized. 

What about the implementation team?

We implemented the solution using a deployment team, and it took about three months. Something noteworthy is that the initial deployment team was not very technically sound regarding the product. This caused many problems because, for any changes or even small queries, they had to depend on the back-end or engineering team, which took a lot of time.

What's my experience with pricing, setup cost, and licensing?

Considering the features included in the solution and the support we get from the back-end team, I think the pricing is fair. Our license is $50 per user, and we have a three-year contract.

Which other solutions did I evaluate?

We looked into Microsoft BitLocker and Symantec's product before going with DDP.

What other advice do I have?

I advise spending more time during the POC in the environment and looking at all the pros and cons because each environment will respond differently to the product. My company did a very short period for the POC. I recommend doing a bigger window, say three months, or at least two months, if that's not possible.

I would rate this solution as a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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