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System Administrator at a energy/utilities company with 10,001+ employees
Real User
Top 10
Scales very well and is pretty easy to set up but is a bit expensive
Pros and Cons
  • "What we like the most is the ability to upgrade the scaling of the system itself. Whenever we need extra storage, we can do that. Whenever we need extra memory, we can do that as well. It's fast and it's available."
  • "The pricing of the product could always be lowered."

What is our primary use case?

We use the solution primarily to provide services for the employees in our institute. Basically, it's the domain active directory. We also use it for its own server and providing the internet and our email server. We shifted recently to the Microsoft Product F365. We got the enterprise license for that as well. We don't use it to provide cloud services. We actually provide local services.

How has it helped my organization?

The older version of the servers that we had was the Dell Edge. The Dell Edge was a very old model and it had limited hardware capability and storage capacity. We had unfortunately faced some problems with providing for the new services due to these limitations. I'm talking about financially providing for the new service. 

The improvement was quite noticeable when we did the upgrade. We had faster service, better internet connection, and a more stable internet connection. We had a very stable active directory. I would say that whenever the users wanted to log in, we had no delays in creating the user profile and having the user access the server services such as Outlook or the internet. A firewall was installed also. The improvements were on a network scale, as well as the scale of the service. 

What is most valuable?

What we like the most is the ability to upgrade the scaling of the system itself. Whenever we need extra storage, we can do that. Whenever we need extra memory, we can do that as well. It's fast and it's available.

What needs improvement?

Thus far, the solution has been sufficient. I can't think of an area that really needs improvement at this time.

For the time being, our need is limited to certain features that are completely available in the Power Systems that we use. I can't say that we need an extra feature, or, at least, not in the near future.

The pricing of the product could always be lowered.

For how long have I used the solution?

I've been dealing with the solution for two years. It was purchased in late 2019.

What do I think about the stability of the solution?

It's not the hardware itself that's unstable as much as it is the software. The hardware is stable enough. However, the software from time to time requires maintenance, and that requires us to reinstall some of the features. Sometimes we face problems with upgrading to newer versions or updates. Occasionally, we have to revert back to an older version. That said, in terms of the hardware itself, it's stable enough. We haven't had any failures so far in the hardware, with the exception of hard drives.

What do I think about the scalability of the solution?

The scalability of the solution is excellent. It's very easy to scale and you can expand as much as you need to rather quickly.

Currently, we have between 350 and 450 users that access the solution.

In general, we do plan to increase usage. We're looking to have another server installed on a different site to upgrade the existing one. Right now, they're getting their services via a link from our servers, however, we are required to have a dedicated server on that different site to provide them with the services directly.

How are customer service and technical support?

We have divisions. Everyone has their specialty in terms of maintaining the servers. In terms of software, we have a system administrator that takes care of the software. In terms of hardware, we directly communicate with the service provider. They come and they take a look if, and only if we require some upgrades. That said, there's been no hardware failure before. 

What we do is if there is any upgrade done to the servers, we use a tender system. We announce that we need an upgrade, and three companies come forward saying that we provide this upgrade to this system that you have, and we usually select the proper one either by price or by standards. If they meet the standards of the upgrade that we need, then they do that. However, if we require services for the hardware that we have in the company, then the one that we bought the hardware from is the one who does the service. The agent of IBM is local. He knows the servers, and he does the maintenance on them.

How was the initial setup?

The initial setup wasn't complex at all. We were familiar with how the systems are and the system that we wanted to install. The shifting from an older generation, an older server, to the new server wasn't done, actually. We had a freshly installed active directory. We improved the structure during the shifting phases. The only thing that we actually did for deployment was that we had the deployment imaging ready when we did it, and we customized it based on a virtual machine.

When we installed the virtual machine, we did the testing to scale the deployment prior to the arrival of the servers, and then we did the installation directly. We had everything ready. The only thing that we shifted was the user data from the old server to the new server. That took a while. Other than that, the deployment was straightforward.

What's my experience with pricing, setup cost, and licensing?

The cost could always be lower to make it more affordable to organizations.

Which other solutions did I evaluate?

We did look at Dell Systems, however, they were very expensive.

What other advice do I have?

We're just a customer. We don't have a business relationship with IBM.

In general, I would rate the solution at a seven out of ten so far.

While every organization has to choose its options based on their requirements, I can say that this particular solution has met our needs quite well.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Field Solution Architect at a financial services firm with 501-1,000 employees
Real User
Top 20
Very scalable, delivers on promises, and offers good terms
Pros and Cons
  • "The solution delivers what it promises. You look at the specs and it delivers them."
  • "Until they get new technology and density, it would be nice to see four nodes in a one-year package instead of a three-year package."

What is our primary use case?

We primarily used the solution for the servers. It's a node among many in a multiprocessor, supercomputer environment. It's a very verified application. The customer uses a lesser file system, which means that one file system is shared among the entire installation. You're not going to see that very often in your career unless you're in that business. It's a multi-node, high-performance computing file system. It's Linux based.

What is most valuable?

It fit the requirements of the client, that's really all that it was for us. It could deliver the IOPS and the local storage that was required. It could have been anybody else, Lenovo, IBM, HP, etc. We were Dell's number one reseller in Canada and probably worldwide. We got very favorable terms and that also helped with the decision.

What needs improvement?

The only way you could improve it is, for the purpose of HPC installations, is IOPS and the only way to improve it is to get a more powerful machine to deliver more IOPS. Basically, you need more CPUs and you need more RAM and you need a faster backbone. We were running on 100 gigabits Infiniband.

Until they get new technology and density, it would be nice to see four nodes in a one-year package instead of a three-year package.

For how long have I used the solution?

I'm recently retired, however, I did work with the solution on one of my last projects which lasted a few months.

What do I think about the stability of the solution?

The solution delivers what it promises. You look at the specs and it delivers them. If it doesn't deliver you move onto another model.

There's really nothing special about it, and Dell doesn't make servers that are any better than anybody else's. The prime reason we chose it is that it delivers what it promises to deliver in terms of IOPS and the price right for us because when you're a platinum level reseller for a server company, they will give you very favorable terms especially in this time of a pandemic, hardware sales are down across the board for the entire industry.

What do I think about the scalability of the solution?

It's very scalable. That's the whole idea. When you want to add more computation power to the platform you just throw in another act of compute nodes and storage.

How are customer service and technical support?

I've never used technical support. Out-of-the-box it works, and if it doesn't, then the client deals with it directly. The equipment is sold to them so they own the serial numbers and they own the service contracts, so if anything went wrong during the installation the client would take care of them, not us.

Which solution did I use previously and why did I switch?

We've worked with HP, Cisco, Lenovo, and IBM in the past. We always choose the solution that makes the most sense for our clients.

How was the initial setup?

We handed over the complete installation in September. We started in August. It takes time. You're coming into an empty room. You have to have power, you need the AC for the equipment there that has to be moved out. It takes time. The racks were pre-populated in Toronto and shipped to Montreal, and then in Montreal, they were set up and powered. We had liquid cooling and radiators on the rear of the cabinet for the heat.

We've done many of these installations, and it's pretty routine. There's nothing complex about it. The complexity is mostly that there are so many key parts in terms of getting it delivered on-site. There are so many parts from so many different vendors and there are penalties if you don't deliver on time. Nobody wants to pay penalties.

What's my experience with pricing, setup cost, and licensing?

I didn't deal with the pricing, and therefore don't know the exact costs. 

However, they would compete with pricing on the market. Even if HP made an equivalent platform, and they do, we wouldn't get good terms. They're all pretty well in the ballpark range in cost and the variation. The list price might be 10%. They know what the competition is doing so they don't want to price themselves, the values, off the list of potential. If I'm looking at servers that deliver so much IOPS and they price themselves out, HP knows what Dell is doing and Dell knows what HP is doing.

What other advice do I have?

My company partners with Dell.

I'm recently retired, however, I did most of the infrastructure, backup storage, and high-performance computing. I was in pre-sales. I was a solution architect. Therefore, I'm not an end-user.

We only used Dell for the servers. We used Seagate for storage. They have hard drives. They've been in the hard drive business for 40 years.

My biggest piece of advice for those considering the solution is to make sure they are delivered on time. When clients are spending $50 million for an installation and you say it's going to be ready September 15th, it better be ready September 15th. One of the main reasons stuff's not ready is because parts are missing. That means you can't deliver a complete solution. If you're missing a box of spare hard drives, they're just spares, they're not preventing the installation, however, they're missing, and therefore you haven't delivered the product.

Overall, I'd rate the product ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
ITCS user
Telecommunication Department Head at a energy/utilities company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Stable with an easy initial setup and good scalability
Pros and Cons
  • "The pricing of the product is fair and not too expensive."
  • "The technical support is pretty good, however, they could be a bit faster and more responsive."

What is our primary use case?

The main use for the last order was for the applications and other items around an electronic fencing system.

What is most valuable?

The initial setup is very easy.

The solution scales well.

The pricing of the product is fair and not too expensive.

The product is very stable.

What needs improvement?

The solution is pretty complete, for what I have seen over the past three years. I can't recall if I've felt that any features were lacking within that time.

The technical support is pretty good, however, they could be a bit faster and more responsive.

For how long have I used the solution?

We've been using the solution for three years at this point.

What do I think about the stability of the solution?

The solution is quite stable. It's worked for two or three years with no downtime whatsoever. There aren't bugs or glitches. It doesn't crash or freeze. It's pretty reliable.

What do I think about the scalability of the solution?

We haven't had any issues with scaling over the time we've had the solution. If a company needs to scale, it should be able to do so relatively easily.

We have about 300 users that log into the system at any given time.

We plan to increase usage. We have to extend our electronic fencing system to our other sites, and we will likely purchase another product from ProLiant when that happens.

How are customer service and technical support?

There's another team for technical support. The technical support is very, very good and the experience in our organization has made us interested in buying more HP ProLiant. We're quite satisfied with the level of support they give to us.

Which solution did I use previously and why did I switch?

While the company hasn't used a different solution, I personally have experience with Dell. I generally prefer to use HP instead.

How was the initial setup?

The implementation is not complex at all. We find the initial setup to be quite straightforward.

The product was ordered and came complete and ready to go. It was basically plug and play, so that there really wasn't a deployment period per se. We just had to power it up and check the hardware. We put in the discs and had the spare parts on hand as well. They deliver it ready to go, so it's pretty fast.

We have five individuals that handle the implementation and maintenance. They are all engineers.

What's my experience with pricing, setup cost, and licensing?

I don't consider it an expensive product. We're quite happy with the pricing so far. It's reasonable.

What other advice do I have?

We're just customers. We don't have a business relationship with HP.

We're using the latest version of the solution. We purchased Gen 10 about a year or so ago.

I'd recommend the solution to other organizations.

Overall, I would rate the product at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Network Specialist at a government with 5,001-10,000 employees
Real User
Easy to set up and has pretty good pricing but requires better local support
Pros and Cons
  • "The initial setup is easy."
  • "The RAID Management and the RAID Configuration tools need to be improved."

What is our primary use case?

We primarily use the solution for a network server and file server.

What is most valuable?

The pricing is the most valuable aspect of the solution.

The initial setup is easy.

It's possible to scale the product.

What needs improvement?

The RAID Management and the RAID Configuration tools need to be improved. The RAID infrastructure needs some work. The RAID, MegaRAID, and Software RAID don't always hold the configurations. I have had multiple instances where I had to rebuild the server due to the RAID Configuration not holding. The RAID, the MegaRAID infrastructure need to improve.

Local technical support could be better.

The product should have out-of-plan management and be more reliable with controllers while offering better management features for the configuration and drivers.

For how long have I used the solution?

I've been using the solution for more than three years. 

What do I think about the stability of the solution?

The solution is not stable. The servers tend to not be resilient.

What do I think about the scalability of the solution?

The solution is scalable. You can scale the racks. It's not a problem.

We have about 200 users using the rack server at this time. 

We do not plan to increase usage at this time.

How are customer service and support?

Not much technical support is available locally. They need to offer better assistance in our area.

Which solution did I use previously and why did I switch?

We also use Dell and HP.

How was the initial setup?

The initial setup is pretty straightforward. It's not a complex process.

The setup and deployment took maybe an hour or so. 

You need two people for deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

We pay to license on a yearly basis. I have an enterprise license. I just use that license from a non-government perspective.

On top of that, there's the cost of renting any servers. I have to continuously be buying hard drives for it. In terms of the maintenance cost of the servers is high.

Which other solutions did I evaluate?

We also evaluated HP and Dell.

What other advice do I have?

We are a customer and an end-user. We don't have a special business relationship with Lenovo.

I'd advise new users that, if they are looking for a more resilient and reliable server to run any critical applications on, I would choose either HP or Dell. They also offer better support and better response time. While HP and Dell servers may cost a little more, you get more value for your money.

In general, I would rate the solution at a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Systems Administrator at a financial services firm with 501-1,000 employees
Real User
Top 20
User-friendly, reasonably priced for enterprise, and offers great stability
Pros and Cons
  • "The product doesn't take up too much space on the rack and I like that."
  • "Technical support could be more responsive."

What is our primary use case?

The solution is primarily used for storage. When I came into the company, I found it already in use. The company contacted the provider to renew its infrastructure. The providers offered this solution, and the company approved it. When I arrived, they were already using that.

What is most valuable?

It's very easy to operate the solution. It's quite user-friendly. 

The product doesn't take up too much space on the rack and I like that.

The scalability is very good.

The solution is quite stable.

The pricing is reasonable if you are an enterprise organization.

What needs improvement?

Something about the storage is somewhat lacking. They should work to improve and expand it. I almost prefer EMC's setup more.

Technical support could be more responsive. 

For how long have I used the solution?

I've been using the solution for about five years at this point. It's been a while.

What do I think about the stability of the solution?

The product's performance is good. The stability is there. We haven't dealt with it crashing or freezing. We haven't had bugs or glitches.

What do I think about the scalability of the solution?

The solution is capable of scaling.

How are customer service and technical support?

I've found that it is hard to get a hold of technical support. I'd like them to be more helpful and responsive. I'm not completely satisfied with the level of service we receive.

Which solution did I use previously and why did I switch?

We currently also use EMC storage.

How was the initial setup?

I can't speak to the implementation process as the product was already installed prior to my arrival at the company. I didn't participate in the process and therefore cannot comment on how easy or difficult it might have been. I can't speak to how long it takes to deploy either.

What's my experience with pricing, setup cost, and licensing?

The pricing is fair. It is an enterprise solution, however. The price might be a bit less if the organization is a bit smaller.  

Which other solutions did I evaluate?

I used Dell servers in past and comparing them with UCS, I would definitely recommend UCS over Dell.

What other advice do I have?

We're just customers and end-users. We don't have a business relationship with Cisco.

I'd recommend the solution. We've been quite happy with its capabilities so far. 

I'd rate the solution, on a scale from one to ten, at a nine. It's been pretty seamless in terms of usage. I have no real complaints.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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