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Zendesk vs Zoho SalesIQ comparison

Zendesk and Zoho are both solutions in the CRM Customer Engagement Centers category. Zendesk is ranked #7 with an average rating of 7.2, while Zoho is ranked #27. Additionally, 93% of Zendesk users are willing to recommend the solution.
Zendesk
Read 60 Zendesk reviews
  • 3,045 Views
  • 213 Comparison Views
93% willing to recommend
Zoho SalesIQ
  • 4 Views
  • 4 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Zendesk and Zoho SalesIQ based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers.

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To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: July 2025).
Buyer's Guide
CRM Customer Engagement Centers
July 2025
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Helped 862,543 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zendesk
Ranking in CRM Customer Engagement Centers
7th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
60
Ranking in other categories
CRM (21st), Help Desk Software (9th), IT Service Management (ITSM) (9th), Sales Force Automation (9th), Reporting (16th), Knowledge Management Software (4th), Community Platforms (3rd)
Zoho SalesIQ
Ranking in CRM Customer Engagement Centers
27th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Featured Reviews

JohanSkibdahl - PeerSpot reviewer
Automating customer support with advanced AI capabilities and seamless communication
Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo ( /products/klaviyo-reviews ), enhancing our workflows.
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Top Industries

By visitors reading reviews
Computer Software Company
24%
Educational Organization
7%
Manufacturing Company
6%
Financial Services Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...
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What is your experience regarding pricing and costs for Zendesk Support?
Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.
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What needs improvement with Zendesk Support?
There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...
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Comparisons

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Compared 16% of the time
Freshservice vs Zendesk Logo
Freshservice vs Zendesk
Compared 7% of the time
PagerDuty Operations Cloud vs Zendesk Logo
PagerDuty Operations Cloud vs Zendesk
Compared 6% of the time
JIRA Service Management vs Zendesk Logo
JIRA Service Management vs Zendesk
Compared 6% of the time
BMC Helix ITSM vs Zendesk Logo
BMC Helix ITSM vs Zendesk
Compared 6% of the time
More Zendesk Competitors
No data available
 

Product Reports

Buyer's Guide
Zendesk
June 2025
Zendesk reportDownload Zendesk product report
Buyer's Guide
CRM Customer Engagement Centers
July 2025
Zoho SalesIQ reportDownload Zoho SalesIQ product report
 

Also Known As

Zendesk Support, Zendesk Guide, Zendesk Sell
No data available
 

Overview

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Zoho SalesIQ provides businesses with tools for live chat, visitor tracking, and analytics, enhancing customer engagement and conversion.

The platform offers an integrated approach to customer interaction, allowing businesses to track visitor behavior and improve engagement. Its analytics provide insights into customer journeys, helping businesses fine-tune their strategies for better outcomes.

What are the most important features of Zoho SalesIQ?
  • Live Chat: Facilitates real-time communication with website visitors.
  • Visitor Tracking: Monitors visitor activity for detailed insights.
  • Lead Scoring: Identifies high-potential prospects based on their behavior.
  • AI Chatbot: Automates responses to common inquiries, saving time.
  • Integration: Seamlessly connects with Zoho CRM for unified data management.
What benefits or ROI should users look for in Zoho SalesIQ reviews?
  • Enhanced Engagement: Increases customer interaction through personalized chat.
  • Improved Conversion Rates: Converts visitors into customers with targeted communication.
  • Time Savings: Streamlines processes with AI automation.
  • Better Insights: Provides data-driven analysis for informed decision-making.
  • Increased Efficiency: Boosts productivity by integrating with existing tools.

In retail, Zoho SalesIQ supports customer service by providing immediate assistance to online shoppers. In technology industries, it backs software sales by scoring leads and automating support. Educational institutions use it for tracking and engaging potential student inquiries, ensuring proactive outreach.

Zoho
 

Sample Customers

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Information Not Available
Buyer's Guide
CRM Customer Engagement Centers
July 2025
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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.