We performed a comparison between TIBCO Jaspersoft and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's easy to use and maintain."
"You can do quite a lot with it in terms of automated reports and dashboards."
"The solution is standalone with the flexibility to use visualize.js to embed within the application."
"With the online view, it's easier to create Ad Hoc reports. It has inbuilt reports so we can easily get data from the system and customize the fields."
"Stability-wise, I rate the solution a ten out of ten...The deployment process of TIBCO Jaspersoft is easy."
"We can set any property dynamically."
"We find the access restrictions on different user groups valuable."
"I give the stability of the solution a nine out of ten."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"Zendesk Support has a lot of good APIs."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"The product offers very good management. It has a great ability to assign tickets based on content."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"The upgrades are not easy."
"TIBCO Jaspersoft would benefit from enabling you to run multiple reports in one file and incorporating more options related to multiple reports."
"There might be some compatibility issues with the dashboard if we're using the latest version and some clients are using the older version. Some features might not be supported."
"The Ad Hoc Report Writer does not include as many features as Tableau and needs to be improved to meet expectations."
"Customization is an area with certain shortcomings in the solution that needs improvement."
"I would like to see better support for big data."
"The reporting templates have room for improvement."
"We'd like to see the community version offer a little bit more support and better documentation and we'd like the enterprise edition to have better pricing."
"The solution itself wasn't easy to set up."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"The solution could integrate better with QR codes from some websites such as Facebook."
"It wasn't easy to set up so we're only using a third of all of the features,"
"The support team is time-consuming, and they don't find the answer to our problem."
"The price of the solution should be reduced."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
TIBCO Jaspersoft is ranked 7th in Reporting with 28 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. TIBCO Jaspersoft is rated 7.4, while Zendesk is rated 8.2. The top reviewer of TIBCO Jaspersoft writes "Provides a LMS reporting system and inbuilt reports so we can easily get data from the system and customize fields". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". TIBCO Jaspersoft is most compared with Microsoft SQL Server Reporting Services, SAP Crystal Reports, Microsoft Power BI, Tableau and IBM Cognos, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our TIBCO Jaspersoft vs. Zendesk report.
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