TIBCO Jaspersoft vs Zendesk comparison

Read 60 Zendesk reviews

92 Views
82 Comparison Views

93% willing to recommend

TIBCO Jaspersoft

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Mar 4, 2025

TIBCO Jaspersoft and Zendesk are competing in the business intelligence and customer support categories, respectively. Zendesk appears to have the upper hand due to its comprehensive features and support services despite Jaspersoft’s advantages in pricing and analytical insights.

Features: TIBCO Jaspersoft provides powerful analytics, intuitive reporting tools, and data visualization, catering primarily to business intelligence. Zendesk offers a wide range of customer support features like ticketing systems, live chat, and seamless integration options.

Room for Improvement: TIBCO Jaspersoft could offer improved user-friendliness for non-technical users, enhanced integration with non-analytical tools, and more intuitive dashboard customization. Zendesk may benefit from reducing its initial setup complexity, expanding customization options for branding, and improving reporting depth for better analytics.

Ease of Deployment and Customer Service: TIBCO Jaspersoft supports various IT environments with flexible deployment options but may require more customization expertise. Zendesk emphasizes simplicity and swift integration, offering robust customer service for rapid deployment and usability focusing on customer interaction.

Pricing and ROI: TIBCO Jaspersoft is often more cost-effective with lower setup costs, appealing to those seeking analytical insights with strong ROI. Zendesk might have higher initial costs but justifies them with features that boost customer satisfaction and operational efficiency, offering significant long-term ROI benefits.

To learn more, read our detailed TIBCO Jaspersoft vs. Zendesk Report (Updated: April 2025).

TIBCO Jaspersoft vs. Zendesk

Download the complete report

Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

TIBCO Jaspersoft

Ranking in Reporting

10th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Embedded BI (7th)

Zendesk

Ranking in Reporting

13th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (20th), Help Desk Software (9th), IT Service Management (ITSM) (7th), Sales Force Automation (7th), Knowledge Management Software (3rd), Community Platforms (3rd)

Mindshare comparison

As of May 2025, in the Reporting category, the mindshare of TIBCO Jaspersoft is 2.6%, down from 2.7% compared to the previous year. The mindshare of Zendesk is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting

Featured Reviews

Chan Sambopol

Manager, Core Banking Office at a financial services firm with 201-500 employees

Easy to use with a nice design and good connectivity

TIBCO Jaspersoft has two versions. Version one is the enterprise version, The other one is the community version, and which allows us to use it for free. In the free version, we have to support ourselves. For the enterprise version, you have technical support if you need it. I wish that we had more support while in the portal, at least for the community version, or if we could talk to someone regarding issues, like how to configure or fine-tune would be helpful. We'd like to have help on how to solve some problems when we use the product and have some error or limitation. They need to, at the very least, improve the community. The Enterprise Edition has support, and we can force some tickets through the portal and then have an engineer support us in some cases. However, in terms of the subscription price, it's a bit high. Therefore, we'd like to see the community version offer a little bit more support and better documentation and we'd like the enterprise edition to have better pricing.

Read full review

JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo ( /products/klaviyo-reviews ), enhancing our workflows.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The designer is the most valuable feature."

"The growth time is the most valuable feature of TIBCO Jaspersoft."

"I give the stability of the solution a nine out of ten."

"With the online view, it's easier to create Ad Hoc reports. It has inbuilt reports so we can easily get data from the system and customize the fields."

"The end-user reporting is very handy and the standard reports that can be achieved by using Jaspersoft Studio are quite impressive."

"Stability-wise, I rate the solution a ten out of ten...The deployment process of TIBCO Jaspersoft is easy."

"We find the access restrictions on different user groups valuable."

"You can do quite a lot with it in terms of automated reports and dashboards."

More TIBCO Jaspersoft pros

"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."

"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."

"The stability has been very good."

"Its agility and simplicity are the most valuable features. This tool is very user-friendly."

"It's very convenient to use."

"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."

"We rarely had issues with Zendesk."

"It's a very stable tool, very powerful."

More Zendesk pros

Cons

"The Ad Hoc Report Writer does not include as many features as Tableau and needs to be improved to meet expectations."

"A better focus should be put on self-service reporting."

"The upgrades are not easy."

"TIBCO Jaspersoft would benefit from enabling you to run multiple reports in one file and incorporating more options related to multiple reports."

"I would like to see some analysis done prior to data extraction. The data extraction itself could also be improved."

"Jaspersoft should focus on user interaction features, and one should not expect it to suit every niche."

"There might be some compatibility issues with the dashboard if we're using the latest version and some clients are using the older version. Some features might not be supported."

"Currently, JSON format is the main format we use, however, in TIBCO Jaspersoft, XML format is the default and JSON did not work because TIBCO did not fix it."

More TIBCO Jaspersoft cons

"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."

"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."

"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."

"The dashboard could be better."

"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."

"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."

"Report generation is still slightly tricky and not very customizable as per my inquiries."

"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."

More Zendesk cons

Pricing and Cost Advice

"The pricing is cost effective because it is based on servers rather than users."

"I give the cost of the solution a five out of ten."

"Since I checked last time, only one annual license costs about $25,000."

"I find the price to be reliable and not overly costly."

"I would rate the pricing as four out of five because it's expensive."

"The solution is a little bit expensive."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"From what I hear, Zendesk's pricing is a little expensive."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"The price is very competitive."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

See which vendors are best for you

Use our free recommendation engine to learn which Reporting solutions are best for your needs.

See recommendations

850,028 professionals have used our research since 2012.

Comparison Review

it_user6978

Co-Founder at Helical IT Solution (Jaspersoft, Pentaho, Talend, Kettle, DWBI, ETL, Ctools, iReport, Jasper Report)

Jun 10, 2013

Jaspersoft vs. Pentaho – Which one to use & is there any need to purchase the commercial edition

Any company (be it technology, manfucaturing, human resource, ecommerce, SME etc) always has the need for Business Intelligence to some or the other extent. If cost is one of the consideration factor, then the 2 BI tools which are at the forefront are Pentaho and Jaspersoft. But, often the same…

Read full review

Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

17%

Manufacturing Company

Government

Computer Software Company

24%

Educational Organization

11%

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Seeking lightweight open source BI software

The best and open source (No cost involved) solution for all BI requirements is Jaspersoft Open Studio. Refer to rajeshsirsikar.com for more information.

What do you like most about TIBCO Jaspersoft?

We can set any property dynamically.

What is your experience regarding pricing and costs for TIBCO Jaspersoft?

I am sharing a scenario for pricing: for ten thousand users and a robust server, it may cost in the hundreds of thousands USD. However, TIBCO is more enterprise-focused and might have different pri...

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

What needs improvement with Zendesk Support?

There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...

Microsoft Power BI vs TIBCO Jaspersoft

Comparisons

Compared 22% of the time

Microsoft SQL Server Reporting Services vs TIBCO Jaspersoft

Compared 22% of the time

SAP Crystal Reports vs TIBCO Jaspersoft

Compared 20% of the time

TIBCO Spotfire vs TIBCO Jaspersoft

Compared 12% of the time

Looker Studio vs TIBCO Jaspersoft

Compared 7% of the time

More TIBCO Jaspersoft Competitors

ServiceNow vs Zendesk

Compared 18% of the time

Freshservice vs Zendesk

Compared 8% of the time

JIRA Service Management vs Zendesk

Compared 7% of the time

Atlassian Confluence vs Zendesk

Compared 7% of the time

Microsoft Dynamics 365 Customer Service vs Zendesk

Compared 6% of the time

More Zendesk Competitors

Product Reports

TIBCO Jaspersoft

Download TIBCO Jaspersoft product report

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

TIBCO Jaspersoft is a versatile BI tool used for creating and integrating reports, with added functionality for business intelligence such as ad hoc report writers, online report writers, and dashboard designers. It is used for various purposes such as employee performance, revenue management and billing reports, and IT operational reporting.

The solution can be deployed on-premises or in the cloud, is user-friendly, with drag-and-drop report creation, access restrictions for user groups, and connectivity to multiple data sources. It has helped organizations fulfill their needs related to security and create reports quickly, with easy scheduling and report creation with different parameters.

TIBCO

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Mosaic, Vander University, Telesoft, Entrust, Ericsson, BT, Groupon, John Hopkins, Puma

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

TIBCO Jaspersoft vs. Zendesk