Technology Mindz Help Desk Services vs Wipro Service Desk Services comparison

At Technology Mindz, we understand that technology is the backbone of any business and that even minor issues can cause significant disruptions to your operations. A well-functioning help desk is essential to any organization since it is responsible for providing first-contact resolution as quickly and efficiently as possible. We provide many services, including troubleshooting, cloud services, remote support and assistance, backup and disaster recovery, and more.
We prioritize security by putting an increased emphasis on implementing measures to safeguard against potential threats and risks. Furthermore, we also offer proactive maintenance and support services, so that we can detect any issue much before it becomes a serious concern. We are committed to providing the highest level of customer service and support. You can always count on our IT help desk service to take care of your technology needs.

In today’s competitive world, every enterprise is under pressure to minimize costs. At the same time, they cannot afford to miss the new technologies bus and need to make massive investments therein to meet business demands.

More than 70% of all costs of a Service Desk (SD) are labor-related viz. salaries, benefits, incentive pay, and contractors. The high labor involvement can result in costly human errors and lead to longer response time - this affects the quality of service and leads to lower customer satisfaction.

*Gartner estimates that Ongoing reductions in outsourced head count due to intelligent automation will eventually force sourcing and vendor management leaders to redesign the workplace services for their organizations' users. This will result in a corresponding drop in the numbers of staff required on the service desk, so that when 70 percent of the workload is dealt with by Intelligent Automation Services (IAS), only 30 percent of the staff will remain.