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Symantec Endpoint Security vs Trend Micro Smart Protection vs Trend Vision One Endpoint Security comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Symantec Endpoint Security offers significant ROI through reduced incidents, improved efficiency, cost-effectiveness, and minimal administrative needs, enhancing satisfaction.
Sentiment score
4.8
Trend Micro Smart Protection delivers positive ROI, preventing breaches, updating systems, and supporting financial and reputational benefits over time.
Sentiment score
7.4
Trend Vision One Endpoint Security yields 30% cost savings, 60-70% threat reduction, and improved operations over five years.
Symantec Endpoint Security filled gaps in our toolset, particularly with the ability to control network firewall on hosts remotely, which was greatly appreciated.
 

Customer Service

Sentiment score
6.5
Symantec Endpoint Security's customer service is efficient, while technical support responses vary, affected by locality and language issues.
Sentiment score
5.1
Trend Micro Smart Protection's customer service varies; premium is effective, but standard support often faces delays and availability issues.
Sentiment score
6.7
Trend Vision One Endpoint Security support is mixed; praised for local service but criticized for slow, inconsistent responses.
In some cases, it rates as high as ten out of ten, while in others, it can be as low as eight.
There is no support in the German language, which is a problem for many public tenders.
The agent is very light, and it doesn't cause any issues on the machine.
Their technical support deserves a rating of nine out of ten.
I have not needed much technical support except during the uninstallation issues, which took some time to resolve.
 

Scalability Issues

Sentiment score
7.7
Symantec Endpoint Security is scalable and adaptable, handling diverse workloads and seamlessly integrating, despite minor complexity and licensing challenges.
Sentiment score
8.0
Trend Micro Smart Protection scales effectively for businesses of all sizes with positive feedback on performance and flexibility.
Sentiment score
7.9
Trend Vision One Endpoint Security effectively scales across organizations, ensuring adaptable endpoint management and seamless deployment with strong performance.
Symantec Endpoint Security is quite scalable, and it is very important for large clients.
The scalability of the servers is good, as it requires computational powers.
Trend Vision One Endpoint Security is scalable and stable because we have been using it for more than five years.
 

Stability Issues

Sentiment score
7.7
Symantec Endpoint Security is stable for many, but some report resource issues, crashes, and support challenges on certain platforms.
Sentiment score
7.7
Trend Micro Smart Protection is stable, reliable, and well-rated, though improved compatibility with major vendors could enhance user experience.
Sentiment score
8.0
Trend Vision One Endpoint Security is reliable, resource-efficient, and well-rated, though some users report post-update and compatibility issues.
I have encountered issues where I had to uninstall and reinstall the product on end users' computers to view the logs again.
Previously, we used to have multiple servers such as GUP servers and numerous servers for pushing updates, but we reduced it and transitioned almost 30,000 devices to CrowdStrike, which was easy to manage.
 

Room For Improvement

Symantec Endpoint Security faces challenges with virus detection, resource consumption, complex management, integration, and needs improved threat protection and support.
Trend Micro Smart Protection needs enhancements in management tools, AI, compatibility, support, pricing, integration, and threat detection features.
Trend Vision One Endpoint Security struggles with resource usage, complex management, user-friendliness, and lacks AI and integration features.
Device management is not very good and I am not enabling it in my organization due to security reasons.
I would like to see improvements in the scanning part of the solution, specifically to enhance the CPU and hard disk usage during scanning and updates to prevent disruption during work hours.
It is cumbersome to use, particularly in handling firewall management.
We've experienced compatibility issues with Windows endpoint protection.
We need more training resources for my team and I, such as developing labs and sessions to implement it more easily.
20% to 30% of endpoints faced difficulty in cleaning or uninstalling the software.
It supports Mac and is fully functional with that.
 

Setup Cost

Symantec Endpoint Security provides a reasonably priced solution with discounts for specific sectors, offering value despite cheaper alternatives.
Trend Micro Smart Protection pricing varies widely, seen as competitive yet sometimes more expensive, with extensive licensing terms.
Trend Vision One Endpoint Security has competitive pricing with variable fees, valued for comprehensive enterprise-focused features despite additional costs.
It seems to be half the cost or more affordable than other solutions.
The pricing is very low compared to other companies like SentinelOne and others.
I rate the pricing, setup cost, and licensing around nine out of ten.
However, their pricing is comparable to CrowdStrike.
The pricing is very high, despite the solution’s capabilities.
 

Valuable Features

Symantec Endpoint Security provides comprehensive, user-friendly protection with seamless management, offering robust threat detection and prevention across platforms.
Trend Micro Smart Protection delivers comprehensive security with robust features, low resource usage, scalability, and seamless IT system integration.
Trend Vision One Endpoint Security offers easy deployment, robust threat protection, AI insights, XDR features, and strong support.
Symantec Endpoint Security offers many valuable features, such as file explosion, application learning, DLP, injection detection, and EDR solutions for traffic control.
The incident response capabilities allow me to resolve authentication and support issues promptly, ensuring the system operates without downtime.
One important feature is the EDR function, necessary for many public customers due to upcoming laws in Germany, which is available through Symantec Endpoint Security Complete.
The most effective features of Trend Micro Smart Protection are its antivirus and malware capabilities.
The integration of ML and AI provides complete visibility, suggests responses, detects threats, and includes integration into XDR, which covers email security, endpoint security, cloud security, among other aspects.
They are very aggressive for our program, so whenever we have any issue, we just lodge a call, and within 15 minutes, we get the engineer on a call or Webex call to resolve the issue for the solution.
The behavior analytics feature is very useful, and its threat detection based on AI is very strong.
 

Mindshare comparison

As of September 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of Symantec Endpoint Security is 3.7%, down from 4.7% compared to the previous year. The mindshare of Trend Micro Smart Protection is 0.8%, up from 0.4% compared to the previous year. The mindshare of Trend Vision One Endpoint Security is 1.9%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Trend Vision One Endpoint Security1.9%
Symantec Endpoint Security3.7%
Trend Micro Smart Protection0.8%
Other93.6%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Kumbesh Rajagopal - PeerSpot reviewer
Management becomes easier with minimal complications, but improvement in support tools needed
Regarding areas of improvement for Symantec Endpoint Security, there are many changes, and the support portal tool is complicated compared to other tools. When trying to get service from Symantec, the process is complex. I'm not sure whether it's because of my project or something else. Though it is easy to manage, easy to get, easy to install, and works efficiently for managing policies, we faced a significant disadvantage. We wanted to add multiple hashes because of numerous new alerts coming, but we could only add them one by one, which is a considerable disadvantage in Symantec.
Amey Darekar - PeerSpot reviewer
Offers centralized security management and flexibility
The improvements required in the product depend on how it is used, meaning it can be used for endpoint security or email and collaboration security. The web gateway is used along with anti-malware, advanced protection, URL filtering, application control, and data protection. I don't have any improvements to suggest in the tool as of now, and not at least for now, as per my security assessment. There are certain concerns with the product's stability, so it is an area where improvements are required.
Ahmed El Kayal - PeerSpot reviewer
AI-driven threat detection strengthens security and supports seamless integration
My company had an opportunity to implement Trend Micro Endpoint for one of our customers. They have around 500 PCs as endpoints and also around 100 or 120 servers The behavior analytics feature is very useful, and its threat detection based on AI is very strong. It is easy to integrate with other…
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
10%
Comms Service Provider
9%
Manufacturing Company
12%
Performing Arts
12%
Computer Software Company
10%
Healthcare Company
6%
Computer Software Company
16%
Manufacturing Company
10%
Financial Services Firm
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business69
Midsize Enterprise32
Large Enterprise62
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise14
Large Enterprise16
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise36
Large Enterprise57
 

Questions from the Community

Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valu...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior sol...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
What do you like most about Trend Micro Smart Protection?
The tool offers centralized security management. The tool's deployment is flexible.
What is your experience regarding pricing and costs for Trend Micro Smart Protection?
I find that Trend Micro Smart Protection is affordable; I don't think it can be quite expensive.
What needs improvement with Trend Micro Smart Protection?
Technical support needs to be improved. We had a customer move from Trend Micro because they didn't the support. Both...
What's the difference between Trend Micro Deep Security and Trend Micro Apex One?
Trend Micro Deep Security offers a lot of features. It guarantees security for your data center, cloud, and container...
What do you like most about Trend Micro Apex One?
It is updated automatically without much intervention from our side. We can also get some reports easily.
What is your experience regarding pricing and costs for Trend Micro Apex One?
The pricing is very high, despite the solution’s capabilities.
 

Also Known As

Symantec EPP, Symantec Endpoint Protection (SEP)
Trend Micro Smart Protection Complete
Trend Micro Apex One, OfficeScan, Trend Micro OfficeScan
 

Overview

 

Sample Customers

Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Atma Jaya Catholic University of Indonesia, A&W Food Services of Canada, Babou, Beth Israel Deaconess Care Organization (BO), DCI Donor Services, Evalueserve, Gulftainer, Hiroshima Prefectural Government, MEDHOST
Find out what your peers are saying about Microsoft, CrowdStrike, SentinelOne and others in Endpoint Protection Platform (EPP). Updated: September 2025.
868,229 professionals have used our research since 2012.