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SUSAN by ServQual-Security vs TrendAI Vision One comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SUSAN by ServQual-Security
Ranking in AI Security
24th
Average Rating
10.0
Reviews Sentiment
7.2
Number of Reviews
2
Ranking in other categories
GRC (15th)
TrendAI Vision One
Ranking in AI Security
2nd
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
117
Ranking in other categories
Endpoint Detection and Response (EDR) (4th), Network Detection and Response (NDR) (2nd), Extended Detection and Response (XDR) (3rd), Attack Surface Management (ASM) (1st), AI-Powered Cybersecurity Platforms (4th)
 

Featured Reviews

reviewer2763861 - PeerSpot reviewer
IT Manager at Cara Jewellers
Has transformed how we detect and prioritize security risks across our environment
The Security Incident Score is arguably the most valuable feature. It immediately highlights critical gaps and weaknesses in our current security structure, allowing us to not just react to incidents, but to proactively identify and continuously improve our controls. It has been an essential metric for measuring and driving security posture improvement across all our compliance domains.
SemihDalkıran - PeerSpot reviewer
Cyber Security Senior Technical Consultant at a consultancy with 11-50 employees
Built faster threat response and improved visibility with real-time monitoring and flexible deployment
TrendAI Vision One allows us to monitor attacks in real time, which is a significant benefit. We can quickly see where the attack is coming from. TrendAI Vision One enables us to use different products with a flexible license. For example, if a customer is using endpoint security and wants to switch to another solution, they can instantly use a different Trend Micro product, such as email. TrendAI Vision One has helped to reduce the time to detect and respond to different threats, as it can respond to attacks very quickly. With playbook templates, in cases of recurring attacks, responses can be made quickly using predefined playbooks. TrendAI Vision One has helped to reduce noise from false positives. There have been false positives before, but it was due to the customer not telling us which app they were using. Best practice configurations must be applied properly to avoid such issues. TrendAI Vision One helps customers consolidate the use of security vendors and reduce silos by offering one platform for all product management.
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909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
36%
Manufacturing Company
13%
Healthcare Company
13%
Financial Services Firm
5%
Manufacturing Company
11%
Comms Service Provider
9%
Financial Services Firm
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business64
Midsize Enterprise17
Large Enterprise48
 

Questions from the Community

What needs improvement with SUSAN by ServQual-Security?
The Auditor Option view access needs to be separated.
What is your primary use case for SUSAN by ServQual-Security?
SUSAN has been a game-changer for our Security Operations Center (SOC). The ability to seamlessly integrate with our existing infrastructure—specifically our firewall and endpoint protection soluti...
What is your experience regarding pricing and costs for Trend Micro XDR?
I did not know about the pricing, setup cost, and licensing because I was not employed at the time when TrendAI Vision One was deployed and during the beginning of its use.
What needs improvement with Trend Micro XDR?
I do see room for improvement and weaknesses in TrendAI Vision One. Currently, most of the security literature and other resources refer to protecting endpoints that are Microsoft-centric, so bette...
What advice do you have for others considering Trend Micro XDR?
The effectiveness of TrendAI Vision One in helping reduce noise from false positives can vary depending on how the customer uses it. Sometimes it requires fine-tuning to reduce false positives. I w...
 

Also Known As

No data available
Trend Vision One, Trend Micro XDR, Trend Micro XDR for Users, Trend Vision One - XDR for Networks, Trend Micro Vision One
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Information Not Available
Panasonic North America, Decathlon, Fischer Homes, Banijay Benelux, Unigel, DHR Health,
Find out what your peers are saying about SUSAN by ServQual-Security vs. TrendAI Vision One and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.