Splunk Enterprise Platform vs xMatters comparison

Splunk and Everbridge are both solutions in the IT Alerting and Incident Management category. Splunk is ranked #5 with an average rating of 8.4, while Everbridge is ranked #10. Splunk holds a 1.5% mindshare in IMS, compared to Everbridge’s 5.5% mindshare. Additionally, 93% of Splunk users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Splunk Enterprise Platform

Read 34 Splunk Enterprise Platform reviews

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21 Comparison Views

93% willing to recommend

xMatters

Read 31 xMatters reviews

744 Views
409 Comparison Views

96% willing to recommend

Splunk Enterprise Platform

xMatters

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Executive SummaryUpdated on Jan 2, 2025

xMatters and Splunk Enterprise Platform compete in the incident management and data analytics categories respectively. xMatters stands out in automated alert notifications and ITSM handling, while Splunk is preferred for extensive data analytics and visualization capabilities.

Features: xMatters emphasizes automated alerts and strong integration capabilities, providing efficient incident resolution through robust scheduling and notification features. Its integration with ITSM tools like ServiceNow makes incident management seamless. Splunk Enterprise Platform is valued for its comprehensive data analytics and visualization, handling vast data volumes efficiently. Its customizable dashboards and detailed insights cater to diverse security and monitoring needs.

Room for Improvement: xMatters could improve its integration complexities and reporting capabilities. The platform’s REST API, while robust, lacks some functions needed by smaller users, and certain integrations require technical knowledge. Reporting limitations and interface rigidity can be challenging. Splunk Enterprise Platform should simplify its user interface and adjust its expensive pricing structure. New users might find its complex integration setup and lack of prebuilt dashboards cumbersome.

Ease of Deployment and Customer Service: xMatters offers versatile deployment options, praised for responsive technical support and a proficient customer success team ensuring smooth implementations. Splunk is mainly on-premises with hybrid setups, providing robust technical support. Both handle data flexibly and resolve user issues efficiently; however, xMatters is noted for its customer-focused approach.

Pricing and ROI: xMatters uses a per-user licensing model, allowing flexible alert management without alert limits, enhancing ROI through increased incident handling efficiency. Yet, license management complexity can affect cost-effectiveness. Splunk's cost, based on data ingestion, is perceived as expensive and could be limiting for small businesses. Users often justify the expense due to its feature depth but seek more cost-effective alternatives.

To learn more, read our detailed Splunk Enterprise Platform vs. xMatters Report (Updated: June 2025).

Buyer's Guide

Splunk Enterprise Platform vs. xMatters

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk Enterprise Platform

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Data Visualization (4th)

xMatters

Ranking in IT Alerting and Incident Management

10th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the IT Alerting and Incident Management category, the mindshare of Splunk Enterprise Platform is 1.5%, up from 0.3% compared to the previous year. The mindshare of xMatters is 5.5%, down from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

UzairKhan

Business General Manager at Mutex Systems

Delivers financial benefits and operational efficiency with impactful data analytics capabilities

My advice for those looking to implement Splunk Enterprise Platform is to know the product well and have hands-on workshops or create a lab to gain complete knowledge before proceeding. Regarding maintenance, it does not require much as it is on-premises. Overall, I would rate Splunk Enterprise Platform an eight.

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification."

"The most valuable feature of the solution is the analytics part."

"Easy setup and maintenance"

"Splunk Enterprise Platform is a good tool to have, but it is expensive."

"It's not just one feature I like the most. Every person wants to collect and rate logs, and I value how the Splunk Enterprise Platform handles this.The most valuable part for us is setting up the alerts and reports to manage the logs and log metrics. We use it to support every tool across the entire bank.We are the ones who manage all the data, and if there's any issue, everything depends on the Splunk Enterprise Platform."

"It can handle large datasets, swiftly consolidating outputs from every server and device across the network."

"Overall, I rate Splunk Enterprise Platform ten out of ten."

"The solution is very good for monitoring compared to other tools."

More Splunk Enterprise Platform pros

"Having our users manage their own notification devices within xMatters is huge, since it takes the burden off our datacenter."

"xMatters is helpful for getting the right on-call resources. That is a key factor. It is also very user-friendly, and just a little documentation helps you to understand things such as how on-calls are configured, how groups are configured, and how users update their on-call devices."

"Allows us to define scenarios that notify only the necessary people when we need to open a conference bridge."

"The automatic logging that's built into xMatters, especially the timeline of events, is very helpful because we can figure out why a particular person got a call... Having that level of detail built-in makes it really easy for me or the managers to prove that's what happened, and we can self-serve that information. It gives people the autonomy to know why they got a call."

"Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event."

"We haven't evaluated any product recently, but from what I can tell, looking around online, what xMatters has that others don't have are the custom forms. That's the big differentiator at the moment because that's something that we heavily use."

"For our major incident management, it has expanded what we can do in terms of the format of the communication. People can subscribe, and they can receive delivery on multiple platforms, whether it's a voice message, email, or mobile app message. It enables us to deliver the right communication to the right people in the format they want."

"We're able to point all of our alerting tools at xMatters and have it route alerts to the right people at the right time. We're able to generate major instant notifications for product outages, get all of our people on the bridge at the same time, and include information from our monitoring tools with that. So everyone is speaking the same language and seeing the same information. We're able to route those notifications not only to people, but also to other tools like Slack channels, where everyone can get in and collaborate."

More xMatters pros

Cons

"Splunk can be used primarily to port log files, allowing for easy and quick management of large amounts of logs. However, this can also be a drawback due to the configuration, parsing, and dashboard creation limitations. Communication is stream-based, which means you need to do a lot of pre-emptive setup to get a nice export."

"The Splunk Processing Language (SPL) poses a steep learning curve for new users."

"Sometimes, queries don't give proper results, and the indexes go down."

"Areas for improvement include enhancing dashboards, reports, alerts, and the monitoring console."

"Splunk is not an out-of-the-box solution like Micro Focus or Zabbix. You have to create your request to collect the data and add crucial components to the software."

"The product doesn’t have prebuilt dashboards."

"There should be continuous customer engagement and training programs on the new features and capabilities introduced by the solution."

"he product's initial setup phase needs to be made easy since it looks like it is very complex compared to the other tools in the market."

More Splunk Enterprise Platform cons

"The user interface could be more intuitive. Once you know what you're doing, you're fine. However, if you don't know where to start then it can be a bit difficult to figure out how to make it work and how it will function together with different tools in the Flow Designer."

"We would like to see a greater variety of integrations with ServiceNow. It works fine as it is, but an enhancement would be the ability to interact with the major incident module in ServiceNow... The way our major incident process works, when an incident is elevated from a P1 to a major incident, that is an extra flag in ServiceNow. It would be awesome to have xMatters get notification when something goes from a P1 to a major and then have it go through a different workflow, rather than our regular P1."

"I would like some minor UI changes. I believe I filed some enhancement requests with xMatters. For example, in one area, they have some way for you to look at a particular functionality with different sets of reporting UI. However, that same reporting UI is not yet available with some other functionalities. Essentially, in their existing functionality, the xMatters application does an excellent job, but in other functionalities within their UI, they don't have that. On the back-end, they are related. Instead of one click where you can see everything, right now you need to go to different areas to access similar information. It would be nice to have everything in one place. While they have an excellent element A, I am hoping that they could just simply make that feature also available in their element B."

"They could make the product more customizable."

"One of the main reasons why we don't use xMatters for monitoring and alerting is that it doesn't use the rota to call the person who's on-call. It doesn't look up the rota to find out who's on-call and then contacts that person directly. I am not sure if this has changed now, but the last time we checked, this functionality wasn't there. This is one of the main improvements. We're happy with the rest of it."

"Support may take longer than desired to resolve some issues."

"On-call management scheduling is difficult."

"Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually."

More xMatters cons

Pricing and Cost Advice

"The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing."

"The solution’s pricing is moderate."

"The solution is expensive, so I rate its pricing a four out of ten."

"The tool is expensive."

"If you exceed your licensed limit, the product will issue a warning, typically a five-license warning. Additionally, they send daily email notifications informing you about the breach. This prompts you to consider options such as minimizing logs or acquiring additional licensing to address the issue."

"I have heard from my managers that Splunk Enterprise Platform is an expensive solution."

"There are yearly payments to be made towards the licensing costs attached to the solution."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing around seven or eight out of ten."

More Splunk Enterprise Platform pricing and cost advice

"xMatters is pricey, but you have to consider what a critical incident costs your organization."

"I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs, and if it costs what I think it costs, its cost is very high as compared to a lot of other tools that we're using here. It seems on the higher end from a cost standpoint."

"If you are willing to pay for the licensing of it, it is able to scale out."

"You should perhaps arrange an evaluation or trial to just test it out. Get your feet wet. That is so important. If you don't try it, then you won't know."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."

"It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."

"This is a subscription-based, SaaS solution."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Hospitality Company

14%

Financial Services Firm

13%

Insurance Company

11%

Healthcare Company

11%

Computer Software Company

33%

Financial Services Firm

15%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Splunk Enterprise Platform?

The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.

See all answers

What needs improvement with Splunk Enterprise Platform?

For future updates of Splunk Enterprise Platform, I would like to see integration by GUI. The integration should be improved with the UI.

See all answers

What is your primary use case for Splunk Enterprise Platform?

The use cases for Splunk Enterprise Platform ( /products/splunk-enterprise-platform-reviews ) vary depending on the specific scenario. Splunk Enterprise Platform ( /products/splunk-enterprise-platf...

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Compared 12% of the time

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Product Reports

Buyer's Guide

Splunk Enterprise Platform

May 2025

Download Splunk Enterprise Platform product report

Buyer's Guide

xMatters

May 2025

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Explore data of any type and value — no matter where it lives in your data ecosystem.
Drive business resilience by monitoring, alerting and reporting on your operations.
Create custom dashboards and data visualizations to unlock insights from anywhere — in your operations center, on the desktop, in the field and on the go.
Use data from anywhere across your entire organization so you can make meaningful decisions fast.

Splunk

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

Information Not Available

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Splunk Enterprise Platform vs. xMatters

June 2025

Free Report: Splunk Enterprise Platform vs. xMatters

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