We performed a comparison between Splunk Enterprise Platform and xMatters based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution is the analytics part."
"The solution is very good for monitoring compared to other tools."
"The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system."
"The best thing about Splunk is you can collect all the data you want, and you can play with the data and do what you want."
"What I find the most valuable about the platform is its DB Connect and its versatility in general. I also like its adaptability to any use case when it comes to collecting and analyzing data."
"The product's most valuable feature is the ability to explain the values and provide insights into transactions."
"Splunk Enterprise Platform can be used for security, IT monitoring, and observability."
"The most valuable feature of Splunk for data analysis is its ability to search using SPL and SQL."
"Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event."
"It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes."
"xMatters is helpful for getting the right on-call resources. That is a key factor. It is also very user-friendly, and just a little documentation helps you to understand things such as how on-calls are configured, how groups are configured, and how users update their on-call devices."
"The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly."
"For our organization, sending notifications out via subscriptions for outages."
"The two-way integration between ServiceNow and xMatters allows us to assign tickets to support personnel faster and respond to incidents faster."
"It has been easy to use and very reliable."
"We're able to point all of our alerting tools at xMatters and have it route alerts to the right people at the right time. We're able to generate major instant notifications for product outages, get all of our people on the bridge at the same time, and include information from our monitoring tools with that. So everyone is speaking the same language and seeing the same information. We're able to route those notifications not only to people, but also to other tools like Slack channels, where everyone can get in and collaborate."
"The support offered by Splunk Enterprise Platform has certain shortcomings that need improvement."
"There is room for improvement in introducing more AI capabilities onto Splunk Enterprise Platform."
"The product doesn’t have prebuilt dashboards."
"The solution's license cost is high and can be improved."
"It's not easy or feasible to reach out to Splunk directly."
"Things have to be managed manually"
"There should be continuous customer engagement and training programs on the new features and capabilities introduced by the solution."
"Based on my experience, I've noticed areas for improvement, particularly in support. Developers typically interact with support personnel who may lack technical expertise when raising support tickets. This can result in delays as initial interactions involve sharing documents before escalation to higher support levels."
"The REST API is still missing some important functionality, which we require."
"Integrations seem to be the most difficult part. Once setup though, they work well."
"Reporting is the weakest point of xMatters. Since xMatters has very limited reporting and only maintains logs of events for a short period of time, we export event and conference logs to our ITSM solution."
"We would like to see the integration between our ITSM solution and xMatters."
"We have had outages with the product. We have experienced functionality (defects), such as conference bridges can only be opened for four hours at a time and people get kicked out."
"While the documentation is good, the knowledge base - the collection of user supported community forums - is a little weak compared to some of the other products I've used. If I have a problem that I can't find the answer to in the documentation, there are very few places to go after that, because the user base, the community forums, are not strong for me to find someone who's had the same issue as me, and find out what the answer to their problem was. That's somewhat of a weak point."
"Additional built-in integrations with other applications would be an area of improvement."
"We have to create an Excel sheet for onboarding users and then upload it. But if an employee resigns, we don't have any checkpoints to validate whether the user is still active or not. We have to do that manually every week: Check who has left the organization, and do a cross-check, whether this person had any licenses or signed in to xMatters."
Splunk Enterprise Platform is ranked 6th in IT Alerting and Incident Management with 24 reviews while xMatters is ranked 3rd in IT Alerting and Incident Management with 31 reviews. Splunk Enterprise Platform is rated 8.4, while xMatters is rated 8.8. The top reviewer of Splunk Enterprise Platform writes "A platform for monitoring storage, CPU, RAM, Windows logs, and Cisco network logs on large machines". On the other hand, the top reviewer of xMatters writes "A versatile solution with excellent logging capabilities that reduced our time to resolve ". Splunk Enterprise Platform is most compared with Apache Superset, whereas xMatters is most compared with PagerDuty Operations Cloud, Opsgenie, ServiceNow, Everbridge IT Alerting and OnSolve Platform for Critical Event Management. See our Splunk Enterprise Platform vs. xMatters report.
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