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Splunk Enterprise Platform vs xMatters comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Enterprise Platform
Ranking in IT Alerting and Incident Management
2nd
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
95
Ranking in other categories
Data Visualization (2nd)
xMatters
Ranking in IT Alerting and Incident Management
12th
Average Rating
8.8
Reviews Sentiment
7.5
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Enterprise Platform is 2.7%, up from 1.9% compared to the previous year. The mindshare of xMatters is 4.2%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk Enterprise Platform2.7%
xMatters4.2%
Other93.1%
IT Alerting and Incident Management
 

Featured Reviews

Koyena Paul - PeerSpot reviewer
Managed Security Services Associate at Accenture
Centralized security monitoring has transformed our threat detection and incident response
While Splunk Enterprise Platform is widely regarded as a powerful SIEM and observability platform, users across enterprises commonly report recurring challenges including licensing and data ingestion costs. Splunk Enterprise Platform's licensing is often based on the volume of data ingested, and as our organization grows, costs can increase significantly, and our teams may need to carefully decide which logs to ingest, which can limit visibility. A suggested improvement would be more flexible licensing options, better built-in recommendations for optimizing data ingestion, and smarter data compression or tiered pricing. There is also a steep learning curve where beginners can find SPL difficult. A suggested improvement would be more AI-assisted SPL generation, interactive tutorials, and guided dashboard creation with additional pre-built templates for common SOC use cases. These are the main areas for improvement that I can see: licensing flexibility, reducing the learning curve for new users, simplifying development, improving performance for very large datasets, and providing more AI-assisted features to reduce manual effort. In terms of adding more improvements, there are frequently discussed areas including easier third-party integrations. While Splunk Enterprise Platform supports many integrations, onboarding new security tools sometimes requires custom configurations or add-ons. A suggested improvement would be more plug-and-play integrations, faster support for new vendors, and then simplified administration. Administrators often manage indexes, forwarders, user roles, and cluster health, so a suggested improvement would be easier administration dashboards and automated health checks. These are suggestions that acknowledge Splunk Enterprise Platform's strengths while highlighting areas where many enterprise users see opportunities for further improvement. The primary areas for improvement that I see are licensing flexibility, simplifying administration, expanding plug-and-play integrations, and adding more AI-driven assistance for searches and investigations. These improvements would significantly simplify our tasks and help us solve more incidents in a lesser amount of time, making it flexible even for beginners.
Dean-Robinson - PeerSpot reviewer
Sr. Developer at a media company with 10,001+ employees
A versatile solution with excellent logging capabilities that reduced our time to resolve
The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Splunk Enterprise Platform has a vast and versatile powerful search engine with which I can handle all queries, and creating use cases and the search and dashboard is the main selling point, allowing me to visualize live dashboards."
"Splunk Enterprise Platform is an easy-to-use and easy-to-configure solution."
"Splunk Enterprise Platform has positively impacted my organization, as we are ahead of the curve in terms of when we discover issues."
"The best features I value about Splunk Enterprise Platform include a great correlation rule that allows me to edit and generate alerts based on any event in an easy and fast way."
"The governance tools provided by Splunk Enterprise Platform are very good, and it is a very good platform that provides you with a way to maintain data security."
"The best features are good dashboarding, excellent search capabilities, and the speed of searching data."
"Without knowing the actual cost, I can say with a very high level of confidence that Splunk Enterprise Platform has provided tremendous value."
"Splunk Enterprise Platform offers great observability into all my apps, as well as being able to use the GUI to edit different things and be able to provide the best experience for our internal teams so that way we can provide the best experience for our customers."
"Since I've been here, problems get resolved faster because of xMatters' automated notifications and the ease of use, people can send out notifications and get together faster to solve problems."
"The ability to have the rota and then configure notifications that you can directly fire them into the group is most valuable. The India shift is from 2:00 AM to 9:00 AM, and then it is the UK shift from 9:00 AM to 5:00 PM UK time, and then there is also a defined US shift and on-call hours. It allows us to make sure that everyone is going to get notified when they need to be about an issue. We can target specific locations or users with notifications."
"xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated."
"xMatters helped to automate our incident notification process; we generate incident tickets right from our alerts, enabling immediate response and ownership, and we have seen reduced response times and streamlined escalations that have helped to reduce priority-one incidents in our organization."
"The most valuable feature is getting alerts out to my user base. xMatters is the only solution that I know that has robust scheduling, calendaring for groups, and that provides very good delineation of who gets alerted and on which devices they receive their alerts."
"Made it very easy to implement our roster of people who receive alarms with the REST API."
"One of the things that really attracted me is in workflows, you can write your own custom steps in JavaScript. You are not restricted to the steps that they provide. If you can write it in JavaScript, you can pretty much do anything. It gives me flexibility in ways that other platforms don't. For example, the online dashboard system we use is not a widely used one, but they have an API. So, I'm able to write the JavaScript steps to do things like check if a system's in the maintenance window or create an instant on the dashboard or change the status of an instant. I'm not dependent on the dashboard provider or xMatters creating steps for me."
"We haven't evaluated any product recently, but from what I can tell, looking around online, what xMatters has that others don't have are the custom forms. That's the big differentiator at the moment because that's something that we heavily use."
 

Cons

"One improvement for Splunk Enterprise Platform would be to slightly lower the licensing cost, which I believe is quite high."
"There should be continuous customer engagement and training programs on the new features and capabilities introduced by the solution."
"We have had some frustrations with the amount of data we are sending to Splunk Enterprise Platform, as sometimes it contains information that is not needed, but that is more about my team needing to understand how to parse through that data before it gets sent to Splunk."
"I suggest removing the KV store and replacing it with MongoDB to improve Splunk Enterprise Platform."
"One thing I dislike is definitely the licensing cost, especially when our ingestion volume increases, so it is a bit costly."
"What I dislike about Splunk Enterprise Platform is that there are so many logs coming in."
"Integration is an area that can be considered as one of the challenges we face with the solution in our company"
"The only problem I have with Splunk Enterprise Platform is that sometimes when I update a review, it takes time to receive confirmation emails."
"The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes."
"Unfortunately, we have no way to prevent people from choosing not to receive that level of notification."
"Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually."
"Some of the workflow development work that we do for the in-house piece can be quite complicated if you don't have experience using the tool."
"Support may take longer than desired to resolve some issues."
"If you are not one of the big players of their customers, the chance that one of your minor wishes will granted are very small."
"A lot of the issues that we've had have already been addressed. However, they could be clearer with the actual throughput and the costs. The throughput that we signed up for was a lot lower than what we needed, and we had to pay a lot more to get the throughput that we needed."
"I would like some minor UI changes. I believe I filed some enhancement requests with xMatters. For example, in one area, they have some way for you to look at a particular functionality with different sets of reporting UI. However, that same reporting UI is not yet available with some other functionalities. Essentially, in their existing functionality, the xMatters application does an excellent job, but in other functionalities within their UI, they don't have that. On the back-end, they are related. Instead of one click where you can see everything, right now you need to go to different areas to access similar information. It would be nice to have everything in one place. While they have an excellent element A, I am hoping that they could just simply make that feature also available in their element B."
 

Pricing and Cost Advice

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing around seven or eight out of ten."
"The tool is expensive."
"If you exceed your licensed limit, the product will issue a warning, typically a five-license warning. Additionally, they send daily email notifications informing you about the breach. This prompts you to consider options such as minimizing logs or acquiring additional licensing to address the issue."
"The solution is expensive, so I rate its pricing a four out of ten."
"I rate the product's pricing a ten on a scale of one to ten, where one is cheap, and ten is expensive. It is a very pricey tool."
"Splunk Enterprise Platform is an expensive solution."
"I have heard from my managers that Splunk Enterprise Platform is an expensive solution."
"The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing."
"I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable."
"I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money."
"This is our biggest issue: licensing. Our customer has only purchased a set number of full licensed users, and we are constantly running up against our license limit. To mitigate licensing concerns, we completely control at the admin level user additions and removals, and do a monthly cleanup process driven by security contractor removal reports."
"​Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later.​"
"The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."
"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."
"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization.​"
"The pricing is too high... we procured 150 licenses and we have almost 1,500 users in IT. We had to come up with a few ideas for determining which users get a license and which users don't need one. Due to the limitation of the number of licenses, we were unable to integrate the user profiles with Active Directory."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
13%
Construction Company
9%
Healthcare Company
7%
Financial Services Firm
11%
Construction Company
10%
Manufacturing Company
9%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise11
Large Enterprise67
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise24
 

Questions from the Community

What needs improvement with Splunk Enterprise Platform?
I do not have any suggestions on how Splunk Enterprise Platform can be improved because I am happy with it. If I had to think of one area where Splunk Enterprise Platform could be better or easier ...
What is your primary use case for Splunk Enterprise Platform?
My main use case for Splunk Enterprise Platform is to monitor the video on demand success rate for our video platform. A specific example of how I use Splunk Enterprise Platform for monitoring the ...
What advice do you have for others considering Splunk Enterprise Platform?
My advice to others looking into using Splunk Enterprise Platform is to research the product and utilize all the support that Splunk provides. I have rated this review a ten out of ten.
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Also Known As

No data available
xMatters IT Management
 

Overview

 

Sample Customers

Information Not Available
Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.  Visit our website to see how business like yours found solutions with xMatters.
Find out what your peers are saying about Splunk Enterprise Platform vs. xMatters and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.