Splunk Enterprise Platform vs xMatters comparison

Splunk and Everbridge are both solutions in the IT Alerting and Incident Management category. Splunk is ranked #5 with an average rating of 8.3, while Everbridge is ranked #11. Splunk holds a 2.4% mindshare in IMS, compared to Everbridge’s 5.8% mindshare. Additionally, 94% of Splunk users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Splunk Enterprise Platform

Read 35 Splunk Enterprise Platform reviews

1,142 Views
377 Comparison Views

94% willing to recommend

xMatters

Read 31 xMatters reviews

1,177 Views
989 Comparison Views

96% willing to recommend

Splunk Enterprise Platform

xMatters

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 2, 2025

xMatters and Splunk Enterprise Platform compete in the incident management and data analytics categories respectively. xMatters stands out in automated alert notifications and ITSM handling, while Splunk is preferred for extensive data analytics and visualization capabilities.

Features: xMatters emphasizes automated alerts and strong integration capabilities, providing efficient incident resolution through robust scheduling and notification features. Its integration with ITSM tools like ServiceNow makes incident management seamless. Splunk Enterprise Platform is valued for its comprehensive data analytics and visualization, handling vast data volumes efficiently. Its customizable dashboards and detailed insights cater to diverse security and monitoring needs.

Room for Improvement: xMatters could improve its integration complexities and reporting capabilities. The platform’s REST API, while robust, lacks some functions needed by smaller users, and certain integrations require technical knowledge. Reporting limitations and interface rigidity can be challenging. Splunk Enterprise Platform should simplify its user interface and adjust its expensive pricing structure. New users might find its complex integration setup and lack of prebuilt dashboards cumbersome.

Ease of Deployment and Customer Service: xMatters offers versatile deployment options, praised for responsive technical support and a proficient customer success team ensuring smooth implementations. Splunk is mainly on-premises with hybrid setups, providing robust technical support. Both handle data flexibly and resolve user issues efficiently; however, xMatters is noted for its customer-focused approach.

Pricing and ROI: xMatters uses a per-user licensing model, allowing flexible alert management without alert limits, enhancing ROI through increased incident handling efficiency. Yet, license management complexity can affect cost-effectiveness. Splunk's cost, based on data ingestion, is perceived as expensive and could be limiting for small businesses. Users often justify the expense due to its feature depth but seek more cost-effective alternatives.

To learn more, read our detailed Splunk Enterprise Platform vs. xMatters Report (Updated: December 2025).

Buyer's Guide

Splunk Enterprise Platform vs. xMatters

December 2025

Download the complete report

Helped 880,255 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk Enterprise Platform

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Data Visualization (5th)

xMatters

Ranking in IT Alerting and Incident Management

11th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Enterprise Platform is 2.4%, up from 1.3% compared to the previous year. The mindshare of xMatters is 5.8%, down from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Splunk Enterprise Platform	2.4%
xMatters	5.8%
Other	91.8%

IT Alerting and Incident Management

Featured Reviews

FaisalKhan5

SOC A2 at Innodata-ISOGEN

Has streamlined data integration and enabled real-time dashboard visualizations through a powerful search engine

Splunk Enterprise Platform has a vast and versatile powerful search engine with which I can handle all queries, and creating use cases and the search and dashboard is the main selling point, allowing me to visualize live dashboards. The platform has a powerful search engine, allowing the integration of custom AI such as ChatGPT. Splunk Enterprise Platform also has its own Phantom as a SOAR, which is much more refined and gives more accurate results than any other AI integrated SIM tool. In anomaly detection, I can live track anomalies and change the registry. Splunk Enterprise Platform serves as a time-saving solution because integrating other sources such as Syslog or router switch firewall is much easier.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Splunk Enterprise enhances data analytics with its AI capabilities."

"The product is very easy to use."

"Easy setup and maintenance"

"The most valuable features of Splunk Enterprise Platform include its performance, ease of implementation, and user interface, which are superior compared to other on-premises products."

"What I find the most valuable about the platform is its DB Connect and its versatility in general. I also like its adaptability to any use case when it comes to collecting and analyzing data."

"The most valuable feature of Splunk Enterprise Platform is that it's a customizable solution."

"Splunk Enterprise Platform is a good tool to have, but it is expensive."

"The most valuable feature I've found in the Splunk Enterprise Platform is its log readability and filtering capabilities. The filters on the left side are particularly useful, allowing me to quickly narrow down the data to what's relevant for any application or server service. The interesting fields feature helps me get the values I need most of the time."

More Splunk Enterprise Platform pros

"The two-way integration between ServiceNow and xMatters allows us to assign tickets to support personnel faster and respond to incidents faster."

"We have reduced the time it takes to resolve major incidents through xMatters’s conference bridge management solution."

"The most valuable feature is getting alerts out to my user base. xMatters is the only solution that I know that has robust scheduling, calendaring for groups, and that provides very good delineation of who gets alerted and on which devices they receive their alerts."

"For our organization, sending notifications out via subscriptions for outages."

"The most valuable features are the ability to have groups and then have an on-call rotation in the groups. Outlook lacks both these features. Outlook gives you the ability to contact an individual or groups, but you can't contact them based on an on-call rotation, and you can't have built-in timing escalations inside of that. xMatters gives you the ability to do that, which is important when you have 50 or so people in the team, but you only want to contact the person who is on-call. You don't create any unnecessary noise. xMatters allows you to page the right person who is on-call versus just creating excessive noise."

"For us, their biggest feature is event alerting and the retention of those events. This way, if something goes wrong, we can provide a report of everything that was sent out and everything that was captured."

"Workflows and messaging are most valuable. Workflows are very useful. They are important for consolidating information or stopping duplication from happening. We put all the information into xMatters and then the workflow will push the same information in the correct format directly through to other applications that our end users frequently use, such as Slack, email, and Workplace."

"The Flow Designer is quite valuable, as you can set up integrations and flows without necessarily needing to know about code."

More xMatters pros

Cons

"The Splunk Processing Language (SPL) poses a steep learning curve for new users."

"The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason."

"From my perspective, Splunk tends to be too expensive for smaller customers."

"Sometimes, queries don't give proper results, and the indexes go down."

"The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason."

"Pricing is an area that needs improvement, as it is considered high."

"he product's initial setup phase needs to be made easy since it looks like it is very complex compared to the other tools in the market."

"The support offered by Splunk Enterprise Platform has certain shortcomings that need improvement."

More Splunk Enterprise Platform cons

"The only thing that has caught us out a little bit is that on certain screens, you don't have the same admin options. There should be more consistency with the admin options because not all screens provide you with the same options. As an administrator, it feels like they should always be there. For example, on some screens, there is an Export button that provides fantastic, detail-rich exports, which obviously are very handy because then you can, as an administrator, do your administration, and extract what has been done to share with or prove to others. However, the Export button is not always present, and on the screens where it isn't, you miss it. You're like, "Oh, where's the Export button?", which can be quite problematic. There should be more consistency in the UI in terms of available options for anything that is referenced data or configurable. If you can put it in, there should be a way to run an export function to essentially pull it out. That's the only improvement that I can really think of."

"We have had outages with the product. We have experienced functionality (defects), such as conference bridges can only be opened for four hours at a time and people get kicked out."

"If you are not one of the big players of their customers, the chance that one of your minor wishes will granted are very small."

"One of the main reasons why we don't use xMatters for monitoring and alerting is that it doesn't use the rota to call the person who's on-call. It doesn't look up the rota to find out who's on-call and then contacts that person directly. I am not sure if this has changed now, but the last time we checked, this functionality wasn't there. This is one of the main improvements. We're happy with the rest of it."

"I would like some minor UI changes. I believe I filed some enhancement requests with xMatters. For example, in one area, they have some way for you to look at a particular functionality with different sets of reporting UI. However, that same reporting UI is not yet available with some other functionalities. Essentially, in their existing functionality, the xMatters application does an excellent job, but in other functionalities within their UI, they don't have that. On the back-end, they are related. Instead of one click where you can see everything, right now you need to go to different areas to access similar information. It would be nice to have everything in one place. While they have an excellent element A, I am hoping that they could just simply make that feature also available in their element B."

"I've asked for the ability to have tags on groups, and for dynamic lists, meaning the ability to pull data from another location and use it in xMatters dynamically. Right now, for example, if I have a form and want to populate a list, it's a manual process. I have to copy and paste the list items."

"It has not improved our organization."

"When you are not using the conference bridge from xMatters and you are using an external one, it is a little bit hard to get the person whom xMatters calls to jump directly to the external bridge. They need to hang up the phone and then get to the email to get the URL so that they can jump on the bridge. There is no direct connection from xMatters to that external bridge, but I understand that part of the business."

More xMatters cons

Pricing and Cost Advice

"The product is expensive, and the cost depends on the amount of data ingestion."

"Splunk Enterprise Platform is an expensive solution."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing around seven or eight out of ten."

"The solution’s pricing is moderate."

"The solution is expensive, so I rate its pricing a four out of ten."

"There are yearly payments to be made towards the licensing costs attached to the solution."

"If you exceed your licensed limit, the product will issue a warning, typically a five-license warning. Additionally, they send daily email notifications informing you about the breach. This prompts you to consider options such as minimizing logs or acquiring additional licensing to address the issue."

"The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing."

More Splunk Enterprise Platform pricing and cost advice

"I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive. If the only purpose is to call people, it doesn't justify the cost of paying more than the number of licenses that they already have."

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."

"xMatters is pricey, but you have to consider what a critical incident costs your organization."

"It seemed comparable or more reasonable than some of the other solutions, at least when we evaluated it. There are no extra costs in addition to the standard licensing fees. Its cost is good, given the breadth of features provided by xMatters."

"The pricing is too high... we procured 150 licenses and we have almost 1,500 users in IT. We had to come up with a few ideas for determining which users get a license and which users don't need one. Due to the limitation of the number of licenses, we were unable to integrate the user profiles with Active Directory."

"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."

"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization."

More xMatters pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.

See recommendations

880,255 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Healthcare Company

11%

Hospitality Company

11%

Insurance Company

11%

Financial Services Firm

Performing Arts

13%

Financial Services Firm

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	1
Large Enterprise	23

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What do you like most about Splunk Enterprise Platform?

The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.

See all answers

What needs improvement with Splunk Enterprise Platform?

The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason. Otherwise, I don't see that Splunk ...

See all answers

What is your primary use case for Splunk Enterprise Platform?

I have implemented the complete Splunk Enterprise Platform structure in my previous organization, implementing the platform, creating use cases, dashboard queries, creating dashboards, and onboardi...

See all answers

Ask a question

Earn 20 points

Comparisons

Apache Superset vs Splunk Enterprise Platform

Compared 28% of the time

Tableau Enterprise vs Splunk Enterprise Platform

Compared 14% of the time

Arctic Wolf Incident Response vs Splunk Enterprise Platform

Compared 14% of the time

Splunk Security Essentials vs Splunk Enterprise Platform

Compared 12% of the time

Splunk ITSI (IT Service Intelligence) vs Splunk Enterprise Platform

Compared 12% of the time

More Splunk Enterprise Platform Competitors

PagerDuty Operations Cloud vs xMatters

Compared 44% of the time

Opsgenie vs xMatters

Compared 21% of the time

Everbridge IT Alerting vs xMatters

Compared 19% of the time

ServiceNow vs xMatters

Compared 7% of the time

Splunk On-Call vs xMatters

Compared 5% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

Splunk Enterprise Platform

December 2025

Download Splunk Enterprise Platform product report

Buyer's Guide

xMatters

December 2025

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Explore data of any type and value — no matter where it lives in your data ecosystem.
Drive business resilience by monitoring, alerting and reporting on your operations.
Create custom dashboards and data visualizations to unlock insights from anywhere — in your operations center, on the desktop, in the field and on the go.
Use data from anywhere across your entire organization so you can make meaningful decisions fast.

Splunk

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

Information Not Available

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Splunk Enterprise Platform vs. xMatters

December 2025

Free Report: Splunk Enterprise Platform vs. xMatters

Find out what your peers are saying about Splunk Enterprise Platform vs. xMatters and other solutions. Updated: December 2025.

DOWNLOAD NOW

880,255 professionals have used our research since 2012.

See our Splunk Enterprise Platform vs. xMatters report.

See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.