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SmartBear TestComplete vs Testim comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
6th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
13th
Ranking in Test Automation Tools
7th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 4.4%, down from 4.9% compared to the previous year. The mindshare of Testim is 1.8%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete4.4%
Testim1.8%
Other93.8%
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Smart locators and small learning curve streamline test automation, minimizing maintenance and boosting efficiency.
Testim has a specific feature called a smart locator. Anyone experienced in test automation knows this is one of the most complex parts of developing automated scripts. The Testim feature automatically finds the locators, which helps us build stable test scripts. Stable scripts are crucial for receiving faster and more reliable feedback. I have also seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a great tool that covers many features and is straightforward with logs."
"In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great."
"The integration with various tools is important."
"The automation has improved over time, allowing it to integrate with other external tools for defect tracking."
"After NPAPI was unsupported by Chrome, our test runs were halted on Chrome for a previous version of TestComplete, and they started running again with version 11.11."
"The Object Spy has surpassed any other "spy" tools I have ever used."
"Possibility of the automated testing, installing plugins and extensions, data-driven testing and debugger."
"The solution's most valuable aspect is how easy it is to create tests."
"The Testim technical support is very responsive and worked with a specific team member on the First Databank side to answer hard technical questions and took enhancement requests as needed."
"The ease of learning and the small learning curve allowed us to scale the test scripts and the test suite quickly."
"It is a highly stable solution."
"The REST API features allowed integrated testing for select products to quickly make calls and test the UIs with API calls while the CLI allows us to matrix the grid function across browsers."
"We primarily use the solution for business E2E testing, as it is fast and reliable, easy to maintain, and allows for the involvement of QA as well as Dev and BA."
"The tool's most valuable feature is the recently added AI feature."
"The stability has been great; we can add stable tests very easily and improve our automation coverage, which allows us to deploy a new version into production every few days with minimum manual labor."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
 

Cons

"Often crashes with large projects. File check-in takes too much time in TFS."
"The code editor, though following eclipse-style, is still a work in progress and gives a very poorly formatted code once viewed via other editing tools like Notepad++."
"Customer Service can be slow to respond to electronic forms of communication and they do not have a way for a customer to speak directly to customer support."
"It is expensive, and it is difficult to acquire living in Brazil. They should facilitate this."
"The test object repository needs to be improved."
"The initial deployment of TestComplete was difficult, but with the assistance of SmartBear technical support, I was able to get it up and running."
"In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical."
"Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work."
"In the last couple of months, I have experienced some downtime where it wasn't working."
"The API testing integration is a bit lacking and can be improved."
"There is currently no room for improvement that I can identify as of now."
"I get a little bit confused while creating new branches."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"The UI could use a better design with a better user experience in mind."
"Testim sometimes fails due to stability issues. It doesn't always work consistently, especially after running multiple tests."
"There were some issues in the product's initial setup phase in regard to the area of documentation since it wasn't very easy to understand everything mentioned in it."
 

Pricing and Cost Advice

"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"The pricing is pretty reasonable."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"The licensing costs are in the range of $1,000 to $3,000."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The solution is not expensive."
"The tool offers a fixed pricing model for our company."
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Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
920,939 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
12%
Outsourcing Company
11%
Construction Company
10%
Computer Software Company
9%
Financial Services Firm
9%
Outsourcing Company
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
What is your primary use case for Testim?
As a Quality Engineering leader, I'm responsible for testing our 20-25 applications. Manual testing is becoming increasingly challenging due to their growing scope and complexity. We've been automa...
What advice do you have for others considering Testim?
Before diving into this tool, it's highly recommended to have a basic understanding of Selenium and JavaScript. The company provides excellent training courses for free, and I strongly suggest comp...
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: October 2026.
920,939 professionals have used our research since 2012.