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SmartBear TestComplete vs Testim comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
9th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Testim
Ranking in Functional Testing Tools
11th
Ranking in Test Automation Tools
7th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Functional Testing Tools category, the mindshare of SmartBear TestComplete is 4.9%, down from 5.5% compared to the previous year. The mindshare of Testim is 3.3%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
PiyushSingh - PeerSpot reviewer
A stable tool to help users take care of the implementation phases in their environment
There are a few minor areas where improvements are required, but they are not something that I can discuss at a high level. I will have to ask the team that uses Testim since they can give a better response to what requires improvement in the product. I only manage the team that uses Testim. I cannot be exactly described as an end user of the tool. There were some issues in the product's initial setup phase in regard to the area of documentation since it wasn't very easy to understand everything mentioned in it. There were some trial and error methods our company had to deal with while using the product's documentation, after which we were able to get through the setup phase. I want the documentation to have more information to help users with the setup process. I want the product to be more scalable in the future.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The integration with various tools is important."
"The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required. The different languages SmartBear TestComplete supports are good because some of our libraries are written in Python, JavaScript, and C#. It's very easy to put them all under one project and use them. The are other features that SmartBear TestComplete has but the competition widely has them as well."
"I like the cross browser compatibility. It saves a lot of time re-writing scripts to accommodate different browsers."
"Runs in different remote machines. We have multiple versions of the software being tested."
"Customer service and technical support responsiveness are high. Everyone is very professional."
"Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well."
"The solution helps improve the stability of our product. It also decreases the work of our manual quality assurance engineers."
"The product's initial setup phase was easy."
"Testim introduces three services covering validation steps, eliminating the necessity to write complex code."
"I have seen reduced maintenance due to smart locators, as it automatically finds locators for us even with minor application changes."
"The REST API features allowed integrated testing for select products to quickly make calls and test the UIs with API calls while the CLI allows us to matrix the grid function across browsers."
"We added Testim to our CI flow. It allows us to test only tasks that already passed sanity tests."
"The tool's most valuable feature is the recently added AI feature."
"The feature I like most about Testim is the record and playback capability, which does not require writing a lot of code."
"The product is easy to use."
"The automating smoke and regression tests have become easier and handier and manual efforts are saved."
 

Cons

"Right now, the product only supports Windows."
"This solution could be improved by making it easier to visualize where there is a failure without having to look at it in detail."
"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
"It is very hard to read the test log generated by TestComplete Executor if the log file is very big. TestComplete Executor is a small tool for just running the TestComplete test framework (not for developing)."
"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
"The pricing is the constraint."
"At times, identifying or locating an element can be somewhat challenging. However, in a recent test update, they introduced Optical Character Recognition (OCR) capability. This introduction has reduced the challenges to some extent, as we can now utilize OCR if the normal method doesn't work. Nevertheless, there is still significant potential for improvement in TestComplete's ability to identify various object elements. I don't have any specific concerns to mention. I have observed significant improvements in TestComplete over the past few years, especially in its support for highly dynamic object elements used in products like Salesforce Dynamics 365. In earlier versions, there were numerous challenges, but the current version is far superior to its predecessors."
"One notable drawback is the absence of native integration with Git."
"There is currently no room for improvement that I can identify as of now."
"Faster scripting would be beneficial, as test creation is faster now."
"The accessibility reporting features could be more robust to be reported at the script level and allow users to map down to the step level."
"There are common properties between multiple elements that we should be able to edit - such as 'when this step fails,' 'when to run this step,' and 'override timeout'. I should be able to update these properties if I select multiple elements."
"I get a little bit confused while creating new branches."
"The UI could use a better design with a better user experience in mind."
"Testim sometimes fails due to stability issues. It doesn't always work consistently, especially after running multiple tests."
"In the last couple of months, I have experienced some downtime where it wasn't working."
 

Pricing and Cost Advice

"Our ROI is about $10,000 a year."
"The licensing costs are in the range of $1,000 to $3,000."
"The pricing is pretty reasonable."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"The product is becoming more and more expensive."
"SmartBear TestComplete is an expensive tool."
"I rate the product’s pricing an eight out of ten compared to other tools."
"The tool offers a fixed pricing model for our company."
"The solution is not expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
14%
Financial Services Firm
13%
Government
7%
Computer Software Company
18%
Financial Services Firm
12%
Educational Organization
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What do you like most about Testim?
The tool's most valuable feature is the recently added AI feature.
What is your experience regarding pricing and costs for Testim?
I rate the product’s pricing an eight out of ten compared to other tools.
What needs improvement with Testim?
More advanced AI-based features and features on the API side would help us create better end-to-end test suites.
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Microsoft, salesforce, JFrog, USA Today, Globality
Find out what your peers are saying about SmartBear TestComplete vs. Testim and other solutions. Updated: April 2025.
849,686 professionals have used our research since 2012.