Rootly vs SolarWinds Incident Response comparison

Rootly and SolarWinds are both solutions in the IT Alerting and Incident Management category. Rootly is ranked #5 with an average rating of 8.0, while SolarWinds is ranked #7 with an average rating of 8.5. Rootly holds a 3.1% mindshare in IMS, compared to SolarWinds’s 1.1% mindshare. Additionally, 100% of Rootly users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Rootly

Read 5 Rootly reviews

1,329 Views
1,329 Comparison Views

100% willing to recommend

SolarWinds Incident Response

Read 11 SolarWinds Incident Response reviews

827 Views
819 Comparison Views

100% willing to recommend

Rootly

SolarWinds Incident Response

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2026

SolarWinds Incident Response and Rootly are products competing in the tech incident management category. SolarWinds seems to have an edge in pricing and support, while Rootly's advanced features make it appealing for many customers who find the investment worthwhile.

Features: SolarWinds Incident Response provides comprehensive monitoring, automated threat detection, and incident resolution capabilities that streamline responses. Rootly is known for its seamless integration with tools like Slack and Jira, which aids in effective incident communication and management. Rootly's features are robust and align well with modern workflow integration.

Room for Improvement: SolarWinds could improve by expanding its integration capabilities with other modern platforms, enhancing its workflow automation, and providing more customizable reporting features. Rootly could benefit from optimizing its interface for intuitiveness, reducing initial setup costs, and increasing its awareness of regional support options.

Ease of Deployment and Customer Service: SolarWinds offers a straightforward deployment model along with substantial customer support channels, contributing to a positive deployment experience. Rootly is recognized for its smooth and quick setup process and a helpful support staff, which is often highlighted for making the deployment experience very positive.

Pricing and ROI: SolarWinds Incident Response is competitively priced, providing strong ROI through its diverse toolset and efficient incident handling. Rootly, while having a potentially higher initial setup cost, delivers high ROI through enhanced productivity, helping organizations with business continuity and improving integration with modern incident management practices.

To learn more, read our detailed Rootly vs. SolarWinds Incident Response Report (Updated: June 2026).

Buyer's Guide

Rootly vs. SolarWinds Incident Response

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Rootly

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

SolarWinds Incident Response

Ranking in IT Alerting and Incident Management

7th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of Rootly is 3.1%, down from 10.0% compared to the previous year. The mindshare of SolarWinds Incident Response is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Rootly	3.1%
SolarWinds Incident Response	1.1%
Other	95.8%

IT Alerting and Incident Management

Featured Reviews

HarryJude

Manager at teshama

Seamless Slack incidents have standardized my workflows and have streamlined post mortems

Slack-based workflow in Rootly helps my team during incidents by simplifying incident management and workflows, easing writing post-mortems, supporting planned maintenance, and offering valuable team support for migration and training. It's streamlining our incident management process overall, and having everything automated and flexible is extremely valuable through automations. The best features Rootly offers are all-in-one incident management and an intuitive user-friendly GUI. I find the user interface highly intuitive because it's very easy to customize and navigate, even for new users, hence making the learning curve very comfortable and smooth. Rootly is very valuable, especially because it's very cost-effective. It's also very easy to use, and it has a very proactive and supportive customer support team. I have seen a return on investment as Rootly has made interactions smoother and more efficient. The speed of Rootly makes my work more productive.

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HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

Proactive alert routing has improved uptime and now reduces incident impact across teams

Squadcast requires improvement in that whenever team members upload notes, there is a restriction preventing them from manually resolving alerts. Alerts can only be resolved via proper signals from Alertmanager. Users should not be able to resolve incidents without manual intervention. This is a major requirement because team members sometimes resolve alerts manually, risking the resolution of critical alerts. Additionally, with multiple production environments and services, we receive multiple alerts for issues such as the same disk alert several times. To reduce this noise, we utilize suppression and need deduplication rules. Having a feature to set deduplication rules in one service applicable to other services would be a great help. Other improvements needed for Squadcast include observations I have made over the last four years, and I will convey any updates regarding improvements in the future.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With the strategic approach of putting everyone in a Slack group to resolve incidents, we have reduced the percentage of incidents created in a month by thirty percent during the first three months of using Rootly."

"Rootly is very valuable, especially because it's very cost-effective, very easy to use, and it has a very proactive and supportive customer support team."

"Rootly has positively impacted our organization because, in comparison to ObsGenie, the tool we used before Rootly, it is much more user-friendly, including the user interface and the whole approach to alerting and routing these alerts."

"Rootly has positively impacted my organization by allowing us to receive the on-call alerts successfully, whereas before Rootly, we had issues missing alerts."

"Rootly has positively impacted my organization by saving time with manually adding timelines, as they are already built in when timelines are added in Slack through integration."

"Squadcast has impacted our organization positively by reducing more time and by making sure our solution runs faster."

"Squadcast has positively impacted my organization by helping with incident management and enabling alerts to be responded to more quickly."

"Squadcast helped us build a better product by improving both response time and reliability."

"Squadcast has positively impacted the organization with its notification feature that allows receiving a call in case an alert is missed from the UI, enabling timely action, which helps in resolving issues within the minimum time frame and prevents more production issues."

"When we receive alerts in a timely manner, we can proactively monitor our systems without downtime, maintaining system health with proper alerts, and within the time frame, we can take the necessary action to resolve those alerts, helping to delay major incidents and achieving uptime above 99.9% and 99.2%."

"A significant return on investment has been seen because incidents can be tracked timely and actions can be taken that minimize downtime."

"Squadcast has positively impacted our organization by providing timely acknowledgment of alerts, which improves our handling of production issues."

"Squadcast notifications have helped me resolve issues faster because they notify me as soon as an issue happens, and then I go and fix it before it gets escalated to further sections."

More SolarWinds Incident Response pros

Cons

"There are a few areas where Rootly can be improved."

"Rootly can be improved as it's slightly buggy for new features."

"The integration process could be easier, perhaps with the addition of AI to facilitate smoother integrations with other applications, especially since those who manage integrations often need technical knowledge about web services and single sign-on processes, which can be challenging for non-technical users."

"Regarding Rootly's AI capabilities, we had one incident when we lost alerting generally because Rootly crashed, and we did not like it."

"I remember when we were working on the integration, the documentation was not great, and we found it difficult to understand what the document was saying in some parts."

"Squadcast user interface is poor, especially when you are on a smaller screen, as it makes the navigation experience very bad."

"Squadcast could be improved because when multiple alerts trigger, the team currently performs manual resolution of those alerts."

"In terms of improvements for Squadcast, there are opportunities, such as having only two workflows for tagging alerts based on priority P1, P2, with our current premium plan."

"One feature I think Squadcast must improve is the message quality and call quality we get; currently, the proper message is not being clearly heard on the calls we receive."

"Squadcast could be improved if the pricing could be reduced per user."

"Squadcast requires improvement in that whenever team members upload notes, there is a restriction preventing them from manually resolving alerts."

"Sometimes, while updating the escalation policies tab, Squadcast takes a lot of time, which could be improved."

More SolarWinds Incident Response cons

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Top Industries

By visitors reading reviews

Performing Arts

28%

Comms Service Provider

Financial Services Firm

Transportation Company

Computer Software Company

25%

Construction Company

20%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for Rootly?

Regarding my experience with pricing, setup cost, and licensing, we got a license for one year. Generally, it is great and the price is great, and that is the reason we chose Rootly. The only thing...

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What needs improvement with Rootly?

Regarding improvements for Rootly, first of all, it would be great to make comfortable maintenance mode, as it does not let me silence alerting comfortably. This is one of a very small list of poin...

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What is your primary use case for Rootly?

Rootly is our central system for on-call and alert management. We route alerts from Alertmanager to Rootly, and after that, we route alerts from Rootly to different teams that are in charge of the ...

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What is your experience regarding pricing and costs for Squadcast?

My experience with pricing, setup cost, and licensing was very awesome because pricing is affordable. They charge a very affordable pricing compared to features. The setup cost was more attractive.

See all answers

What needs improvement with Squadcast?

A few areas need improvement. For example, AI-generated incident summaries take a lot of time to be completed.

See all answers

What is your primary use case for Squadcast?

My main use case for Squadcast is in two different ways. I use it for on-call management, whereby I'm able to schedule calls and do the escalations, as well as live call routing to agents. That is ...

See all answers

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Product Reports

Buyer's Guide

Rootly

July 2026

Download Rootly product report

Buyer's Guide

SolarWinds Incident Response

July 2026

Download SolarWinds Incident Response product report

Overview

Rootly is an essential tool for effectively addressing and managing incidents within any system or organization. With quick and reliable incident alerts, comprehensive incident management capabilities, and efficient problem-solving features, Rootly helps users to identify, prioritize, and resolve incidents, resulting in improved system reliability and reduced downtime. The solution is highly regarded for its reliability, excellent customer support, and overall value to users.

Rootly

Squadcast enhances incident management by providing centralized notifications and alert escalation. Its integration capabilities and user-friendly design improve response times, impacting MTTR and MTTA positively. Organizations use Squadcast to streamline incident responses and maintain system thresholds efficiently.

Squadcast is an effective platform for incident management, offering features like multiple notifications via phone, email, and SMS for quick alert responses. Escalation policies and maintenance window suppression help reduce alert noise. Its integration capabilities with Prometheus and AWS improve service management, ensuring alerts are timely acknowledged and routed to the appropriate teams. Users find Squadcast's interface support for incident management and reporting beneficial. Suggestions for improvement include simplifying the interface, enhancing alert handling, and clarifying documentation.

What are the standout features of Squadcast?

Notifications: Receive alerts via phone, email, and SMS for fast response.
Escalation Policies: Customize how alerts escalate for efficient handling.
Integration: Seamless integration with Prometheus, AWS, and other tools.
Routing: Direct alerts to relevant teams with tagging for focused responses.
Maintenance Window: Suppress alerts during maintenance to reduce noise.

What benefits should users consider in reviews?

Improved Response Times: Faster alert acknowledgment impacts MTTR positively.
Team Efficiency: Enhances incident routing and management.
Service Management: Integrations with monitoring tools streamline operations.
Alert Reduction: Maintenance suppression lowers alert noise.

In the tech sector, organizations rely on Squadcast for monitoring and threshold breaches. Integrating with Prometheus and Alertmanager, it serves as a central alert system. Notifications trigger via various channels to ensure rapid incident response. This setup helps tech teams maintain performance metrics effectively.

SolarWinds

Sample Customers

* **Atlassian** * **Cisco** * **Databricks** * **DigitalOcean** * **Google Cloud** * **IBM** * **JetBlue** * **LinkedIn** * **Lyft** * **Microsoft** * **MongoDB** * **Netflix** * **Pinterest** * **Qualcomm** * **Red Hat** * **Salesforce** * **Spotify** * **Square** * **T-Mobile** * **Twitter** * **Uber** * **VMware** * **WeWork** * **Workday** * **Xerox** * **Zoom**

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Buyer's Guide

Rootly vs. SolarWinds Incident Response

June 2026

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