Rootly vs SolarWinds Incident Response comparison

Why PeerSpot?

Rootly and SolarWinds are both solutions in the IT Alerting and Incident Management category. Rootly is ranked #11 with an average rating of 8.0, while SolarWinds is ranked #5 with an average rating of 8.5. Rootly holds a 2.8% mindshare in IMS, compared to SolarWinds’s 1.7% mindshare. Additionally, 100% of Rootly users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Rootly

Read 4 Rootly reviews

1,567 Views
1,567 Comparison Views

100% willing to recommend

SolarWinds Incident Response

Read 11 SolarWinds Incident Response reviews

1,357 Views
1,343 Comparison Views

100% willing to recommend

Rootly

SolarWinds Incident Response

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2026

SolarWinds Incident Response and Rootly are products competing in the tech incident management category. SolarWinds seems to have an edge in pricing and support, while Rootly's advanced features make it appealing for many customers who find the investment worthwhile.

Features: SolarWinds Incident Response provides comprehensive monitoring, automated threat detection, and incident resolution capabilities that streamline responses. Rootly is known for its seamless integration with tools like Slack and Jira, which aids in effective incident communication and management. Rootly's features are robust and align well with modern workflow integration.

Room for Improvement: SolarWinds could improve by expanding its integration capabilities with other modern platforms, enhancing its workflow automation, and providing more customizable reporting features. Rootly could benefit from optimizing its interface for intuitiveness, reducing initial setup costs, and increasing its awareness of regional support options.

Ease of Deployment and Customer Service: SolarWinds offers a straightforward deployment model along with substantial customer support channels, contributing to a positive deployment experience. Rootly is recognized for its smooth and quick setup process and a helpful support staff, which is often highlighted for making the deployment experience very positive.

Pricing and ROI: SolarWinds Incident Response is competitively priced, providing strong ROI through its diverse toolset and efficient incident handling. Rootly, while having a potentially higher initial setup cost, delivers high ROI through enhanced productivity, helping organizations with business continuity and improving integration with modern incident management practices.

To learn more, read our detailed Rootly vs. SolarWinds Incident Response Report (Updated: September 2026).

Buyer's Guide

Rootly vs. SolarWinds Incident Response

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

3.7

Rootly enhances productivity and standardizes incident management despite uncertainties regarding measurable ROI and specific efficiency metrics.

Sentiment score

6.5

SolarWinds Incident Response boosts efficiency, reduces costs, minimizes downtime, and achieves a 32% ROI by automating tasks.

No quotes available

For more quotes and insights, download the Rootly report

Using Squadcast allows incidents to be tracked and timely actions to be taken, which minimizes downtime and leads to substantial cost savings related to revenue.

Deep Chandra

Senior DevOps Engineer at a computer software company with 501-1,000 employees

We have seen a return on investment by 32% and fewer employees are needed because the tool has a lot of AI automation.

Benjamin Ongutoye

DevOps Engineer at ZuriChat

If you can resolve issues in your environment without any production incidents, it directly impacts revenue.

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

For more quotes and insights, download the SolarWinds Incident Response report

Customer Service

Sentiment score

6.5

Rootly's customer service is praised for quick, proactive engagement and useful Slack support, leading to high user satisfaction.

Sentiment score

7.4

SolarWinds Incident Response excels in customer support, offering prompt issue resolution and excellent service during outages.

Rootly's customer support is great; every time we have had to use it, they have gotten in touch with us really quickly and connected us to the relevant teams to fix our problems or potentially suggest a feature for the future.

MatthewTaylor

Lead Dev Ops Engineer at a financial services firm with 51-200 employees

The customer support is quite good; I can write to Rootly specialists in Slack, and that is very useful.

Nikolai Dvoinishnikov

Devops engineer at a tech vendor with 51-200 employees

For more quotes and insights, download the Rootly report

You can directly raise a customer ticket and have a call with the customer team to resolve queries in a minimal time span.

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

Squadcast's customer support is very good, as they are always ready to help whenever we experience an outage.

PiyushMittal

Senior DevOps Engineer at Fareye

Most of the time, the integrations and everything was going well, so we did not have a reason to escalate any complaints.

Michael Gabriel

Works at a consultancy with 11-50 employees

For more quotes and insights, download the SolarWinds Incident Response report

Scalability Issues

Sentiment score

6.1

Rootly enhances scalability by seamlessly integrating with growth, simplifying component addition, alert management, and user expansion for teams.

Sentiment score

8.2

SolarWinds Incident Response scales impressively, handling growth and user additions smoothly, with robust integration and flexible adaptability for diverse needs.

If we ever need to add a new alert, we just put it into the code, run the pipeline, and we are done.

MatthewTaylor

Lead Dev Ops Engineer at a financial services firm with 51-200 employees

Rootly's scalability is great; it goes under the hood and my colleagues and I as users do not think about it generally.

Nikolai Dvoinishnikov

Devops engineer at a tech vendor with 51-200 employees

For more quotes and insights, download the Rootly report

You can scale it as per your use case.

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

Squadcast's scalability is very good, and we can integrate multiple services inside Squadcast.

Manish-Kumar

Site Reliability Engineer at a tech vendor with 501-1,000 employees

It scales with the growth of my business.

Benjamin Ongutoye

DevOps Engineer at ZuriChat

For more quotes and insights, download the SolarWinds Incident Response report

Stability Issues

Sentiment score

8.7

Rootly is praised for its stability, with users consistently highlighting its reliability and lack of issues or complications.

Sentiment score

9.3

SolarWinds Incident Response is consistently praised for its stable, robust performance, with users unanimously confirming its reliability.

No quotes available

For more quotes and insights, download the Rootly report

No quotes available

For more quotes and insights, download the SolarWinds Incident Response report

Room For Improvement

Rootly aims to improve integration, notifications, and customization with AI while listening to user feedback for future enhancements.

SolarWinds Incident Response needs better interface, policy updates, documentation, pricing, syncing, deduplication rules, and alert resolution measures.

We had one incident when we lost alerting generally because Rootly crashed, and we did not like it.

Nikolai Dvoinishnikov

Devops engineer at a tech vendor with 51-200 employees

The integration process could be easier, perhaps with the addition of AI to facilitate smoother integrations with other applications, especially since those who manage integrations often need technical knowledge about web services and single sign-on processes, which can be challenging for non-technical users.

Luis Vasconcelos

System Architect at CI&T

Enhancing search functionality to make it easier to locate historical incidents and action items would be beneficial.

Chandana G

Specilist at a tech vendor with 10,001+ employees

For more quotes and insights, download the Rootly report

Call quality and response acknowledgment are the major things that would enhance my experience using Squadcast.

reviewer2836050

Senior Software Engineer at a tech vendor with 501-1,000 employees

Additionally, when adding a tag inside a Squadcast incident, there is no P0 option available; there is only P1 to P5, and it would be beneficial to have a tag related to P0 as well.

Deep Chandra

Senior DevOps Engineer at a computer software company with 501-1,000 employees

To reduce this noise, we utilize suppression and need deduplication rules.

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

For more quotes and insights, download the SolarWinds Incident Response report

Setup Cost

Rootly offers competitive pricing and easy setup, appealing to enterprises, though user addition processes could improve.

Enterprise users appreciate SolarWinds Incident Response for its affordable, scalable pricing model without extra setup or licensing costs.

Generally, it is great and the price is great, and that is the reason we chose Rootly.

Nikolai Dvoinishnikov

Devops engineer at a tech vendor with 51-200 employees

Rootly scheduled a call with us and was very quick to give us a POC license to trial out the full product.

MatthewTaylor

Lead Dev Ops Engineer at a financial services firm with 51-200 employees

For more quotes and insights, download the Rootly report

The pricing and licensing costs fit in the budget and are not too costly considering the features provided.

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

There is no cost related to setup and licensing, making it very affordable.

Deep Chandra

Senior DevOps Engineer at a computer software company with 501-1,000 employees

The pricing, setup cost, and licensing are reasonable compared to other tools.

Arun-Sharma

SRE Manager at a media company with 1-10 employees

For more quotes and insights, download the SolarWinds Incident Response report

Valuable Features

Rootly's Slack integration streamlines communication, enhances workflow, improves resolution rates, and boosts operational efficiency with top tool integrations.

SolarWinds Incident Response offers real-time alerts, seamless integration, and automation, enhancing efficiency and minimizing downtime costs.

With the strategic approach of putting everyone in a Slack group to resolve incidents, we have reduced the percentage of incidents created in a month by thirty percent during the first three months of using Rootly.

Luis Vasconcelos

System Architect at CI&T

Rather than manually tweaking schedules to try to hack a way to shadow existing engineers, Rootly gave us a shadow feature which allowed us to say person X, please shadow person Y, using these times and these days, very customizable.

MatthewTaylor

Lead Dev Ops Engineer at a financial services firm with 51-200 employees

The precise rules and entities help me route alerts very specifically to the exact persons who are in charge and to rotate this person using on-call policies.

Nikolai Dvoinishnikov

Devops engineer at a tech vendor with 51-200 employees

For more quotes and insights, download the Rootly report

Squadcast has impacted my organization positively by providing timely notifications through phone calls, SMS, and emails, enabling us to respond within that time range and maintain our system running.

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

This reliability has significantly impacted our team's response time, allowing us to redirect alerts directly to the respective microservice team owners' mobile phones, thus saving time during production alerts.

PiyushMittal

Senior DevOps Engineer at Fareye

Squadcast includes numerous features such as the ability to suppress alerts based on maintenance windows, manage services for various environments, create different services, and use workflows where I can add tagging and attach my Confluence page, which acts as a runbook.

Manish-Kumar

Site Reliability Engineer at a tech vendor with 501-1,000 employees

For more quotes and insights, download the SolarWinds Incident Response report

Categories and Ranking

Rootly

Ranking in IT Alerting and Incident Management

11th

Average Rating

8.0

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

SolarWinds Incident Response

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of Rootly is 2.8%, down from 9.6% compared to the previous year. The mindshare of SolarWinds Incident Response is 1.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
SolarWinds Incident Response	1.7%
Rootly	2.8%
Other	95.5%

IT Alerting and Incident Management

Featured Reviews

MatthewTaylor

Lead Dev Ops Engineer at a financial services firm with 51-200 employees

On-call workflows have become reliable and onboarding new engineers runs smoothly

The best feature that Rootly offers, which I really appreciated when we onboarded Rootly, is the shadowing feature. I evaluated quite a few tools but Rootly was the only one at the time that had this, and this allowed us to onboard new engineers into the on-call rota smoothly, which was a really cool feature. Regarding how the shadowing feature helped with onboarding new engineers, rather than manually tweaking schedules to try to hack a way to shadow existing engineers, Rootly gave us a shadow feature which allowed us to say person X, please shadow person Y, using these times and these days, very customizable, and it allowed us to onboard people in a much more graceful manner.

Read full review

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

Proactive alert routing has improved uptime and now reduces incident impact across teams

Squadcast requires improvement in that whenever team members upload notes, there is a restriction preventing them from manually resolving alerts. Alerts can only be resolved via proper signals from Alertmanager. Users should not be able to resolve incidents without manual intervention. This is a major requirement because team members sometimes resolve alerts manually, risking the resolution of critical alerts. Additionally, with multiple production environments and services, we receive multiple alerts for issues such as the same disk alert several times. To reduce this noise, we utilize suppression and need deduplication rules. Having a feature to set deduplication rules in one service applicable to other services would be a great help. Other improvements needed for Squadcast include observations I have made over the last four years, and I will convey any updates regarding improvements in the future.

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Top Industries

By visitors reading reviews

Performing Arts

27%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Outsourcing Company

19%

Computer Software Company

16%

Construction Company

13%

Manufacturing Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for Rootly?

Regarding my experience with pricing, setup cost, and licensing, we got a license for one year. Generally, it is great and the price is great, and that is the reason we chose Rootly. The only thing...

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What needs improvement with Rootly?

There are a few areas where Rootly can be improved. More customization options for postmortem templates and reports would be helpful. Enhancing search functionality to make it easier to locate hist...

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What is your primary use case for Rootly?

I use Rootly every day to manage the end-to-end incident lifecycle. When a critical incident is reported, I create or join an incident on Rootly, assign the appropriate severity, and engage the req...

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What is your experience regarding pricing and costs for Squadcast?

My experience with pricing, setup cost, and licensing was very awesome because pricing is affordable. They charge a very affordable pricing compared to features. The setup cost was more attractive.

See all answers

What needs improvement with Squadcast?

A few areas need improvement. For example, AI-generated incident summaries take a lot of time to be completed.

See all answers

What is your primary use case for Squadcast?

My main use case for Squadcast is in two different ways. I use it for on-call management, whereby I'm able to schedule calls and do the escalations, as well as live call routing to agents. That is ...

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Product Reports

Buyer's Guide

Rootly

September 2026

Download Rootly product report

Buyer's Guide

SolarWinds Incident Response

September 2026

Download SolarWinds Incident Response product report

Overview

Rootly is an essential tool for effectively addressing and managing incidents within any system or organization. With quick and reliable incident alerts, comprehensive incident management capabilities, and efficient problem-solving features, Rootly helps users to identify, prioritize, and resolve incidents, resulting in improved system reliability and reduced downtime. The solution is highly regarded for its reliability, excellent customer support, and overall value to users.

Rootly

Squadcast enhances incident management by providing centralized notifications and alert escalation. Its integration capabilities and user-friendly design improve response times, impacting MTTR and MTTA positively. Organizations use Squadcast to streamline incident responses and maintain system thresholds efficiently.

Squadcast is an effective platform for incident management, offering features like multiple notifications via phone, email, and SMS for quick alert responses. Escalation policies and maintenance window suppression help reduce alert noise. Its integration capabilities with Prometheus and AWS improve service management, ensuring alerts are timely acknowledged and routed to the appropriate teams. Users find Squadcast's interface support for incident management and reporting beneficial. Suggestions for improvement include simplifying the interface, enhancing alert handling, and clarifying documentation.

What are the standout features of Squadcast?

Notifications: Receive alerts via phone, email, and SMS for fast response.
Escalation Policies: Customize how alerts escalate for efficient handling.
Integration: Seamless integration with Prometheus, AWS, and other tools.
Routing: Direct alerts to relevant teams with tagging for focused responses.
Maintenance Window: Suppress alerts during maintenance to reduce noise.

What benefits should users consider in reviews?

Improved Response Times: Faster alert acknowledgment impacts MTTR positively.
Team Efficiency: Enhances incident routing and management.
Service Management: Integrations with monitoring tools streamline operations.
Alert Reduction: Maintenance suppression lowers alert noise.

In the tech sector, organizations rely on Squadcast for monitoring and threshold breaches. Integrating with Prometheus and Alertmanager, it serves as a central alert system. Notifications trigger via various channels to ensure rapid incident response. This setup helps tech teams maintain performance metrics effectively.

SolarWinds

Sample Customers

* **Atlassian** * **Cisco** * **Databricks** * **DigitalOcean** * **Google Cloud** * **IBM** * **JetBlue** * **LinkedIn** * **Lyft** * **Microsoft** * **MongoDB** * **Netflix** * **Pinterest** * **Qualcomm** * **Red Hat** * **Salesforce** * **Spotify** * **Square** * **T-Mobile** * **Twitter** * **Uber** * **VMware** * **WeWork** * **Workday** * **Xerox** * **Zoom**

Information Not Available

Buyer's Guide

Rootly vs. SolarWinds Incident Response

September 2026

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Find out what your peers are saying about Rootly vs. SolarWinds Incident Response and other solutions. Updated: September 2026.

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