We performed a comparison between Pega Customer Service and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is scalable. It works efficiently for changing existing features."
"The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."
"The most valuable feature of the solution is case management and different configurations."
"The most valuable aspect of this solution is its low cost."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"It works well with Jira. You can customize it to fit your needs."
"The product's pricing needs improvement."
"The only concern I have seen about the product is its prices."
"Pega JVM function needs to be improved."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"I would like to see more integration on a mobile platform in the next release."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"You cannot include all your entities under one instance at the moment."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
Pega Customer Service is ranked 37th in CRM with 3 reviews while SugarCRM Platform is ranked 24th in CRM with 11 reviews. Pega Customer Service is rated 8.6, while SugarCRM Platform is rated 7.0. The top reviewer of Pega Customer Service writes " The product offers a good interface and automation capabilities, along with great technical support". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Pega Customer Service is most compared with , whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Pega Customer Service vs. SugarCRM Platform report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
