Oracle Fusion Service vs Pipeline CRM comparison

Oracle and Pipeline CRM are both solutions in the CRM category. Oracle is ranked #11 with an average rating of 8.1, while Pipeline CRM is ranked #74. Oracle holds a 1.5% mindshare in CRM, compared to Pipeline CRM’s 0.2% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution.

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

1,057 Views
655 Comparison Views

91% willing to recommend

Pipeline CRM

106 Views
106 Comparison Views

Oracle Fusion Service

Pipeline CRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Oracle Fusion Service and Pipeline CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: July 2025).

Buyer's Guide

CRM

July 2025

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Helped 864,574 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Ranking in CRM

11th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Marketing Management (7th)

Pipeline CRM

Ranking in CRM

74th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Oracle Fusion Service is 1.5%, up from 1.4% compared to the previous year. The mindshare of Pipeline CRM is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Financial Services Firm

10%

Government

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

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What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

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Comparisons

Siebel CRM vs Oracle Fusion Service

Compared 21% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 16% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 9% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 9% of the time

Microsoft Dynamics CRM vs Oracle Fusion Service

Compared 8% of the time

More Oracle Fusion Service Competitors

No data available

Product Reports

Buyer's Guide

Oracle Fusion Service

July 2025

Download Oracle Fusion Service product report

Buyer's Guide

CRM

July 2025

Download Pipeline CRM product report

Also Known As

Oracle Service Cloud, Oracle RightNow

No data available

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Pipeline CRM is a valuable tool for sales teams, allowing them to efficiently manage and track customer interactions and sales processes.

With seamless integrations, customizable workflows, extensive reporting capabilities, and responsive customer support, Pipeline CRM streamlines lead generation, manages pipelines, and tracks deals.

The software's mobility and real-time updates enhance productivity and collaboration within teams.

Pipeline CRM

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

1. Google 2. Microsoft 3. Salesforce 4. Oracle 5. Adobe 6. IBM 7. SAP 8. Intuit 9. HubSpot 10. Zendesk 11. Atlassian12. Freshworks 13. Bitrix24 14. Pipedrive 15. SugarCRM 16. Zoho CRM 17. Insightly 18. Monday.com 19. Airtable 20. Notion 21. ClickUp 22. Trello 23. Asana 24. Todoist 25. Evernote 26. Google Keep 27. Microsoft OneNote 28. Apple Notes 29. Evernote Business 30. Microsoft 365 31. Google Workspace 32. Salesforce Sales Cloud 33. Oracle NetSuite 34. Adobe Experience Cloud

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: July 2025.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.