Oracle Business Intelligence Discoverer vs Zendesk comparison

Oracle Business Intelligenc...

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Executive SummaryUpdated on Mar 4, 2025

Oracle Business Intelligence Discoverer and Zendesk cater to different business necessities, with Zendesk showing superiority due to its modern capabilities and strong support mechanisms.

Features: Oracle Business Intelligence Discoverer is noted for its robust data analysis, offering businesses powerful reporting, complex data insights, and decision-making tools. Zendesk stands out in customer support management with efficient ticketing systems, streamlined communication tools, and advanced automation features.

Ease of Deployment and Customer Service: Zendesk provides a simpler and faster deployment process, backed by strong customer service and integration abilities. In contrast, Oracle Business Intelligence Discoverer might require more extensive resources due to its complexity in handling data operations.

Pricing and ROI: Oracle Business Intelligence Discoverer may involve a higher upfront cost due to its expansive data management capabilities. Zendesk, although it might incur higher costs over the long run, offers excellent value with its focus on enhancing customer service experiences, ensuring a strong return on investment through improved satisfaction and operational efficiency.

To learn more, read our detailed Oracle Business Intelligence Discoverer vs. Zendesk Report (Updated: July 2025).

Oracle Business Intelligence Discoverer vs. Zendesk

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Helped 865,484 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Business Intelligenc...

Ranking in Reporting

14th

Average Rating

8.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in Reporting

19th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (24th), Help Desk Software (11th), IT Service Management (ITSM) (11th), Sales Force Automation (11th), Knowledge Management Software (4th), Community Platforms (3rd)

Mindshare comparison

As of August 2025, in the Reporting category, the mindshare of Oracle Business Intelligence Discoverer is 0.9%, up from 0.5% compared to the previous year. The mindshare of Zendesk is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting

Featured Reviews

Magdy Tawfik Eskander Taya

CEO at 3JITS

Useful for business reports and helps to drill down accounting information

The tool's most valuable feature is table creation. One of the most important capabilities is the supplier assessment reports. These reports provide a balance during transactions, which is crucial for auditing. This feature is not standard in other ERP systems, making it highly valuable. The solution helps to drill down details from sources like payables and inventory, which the accounting department requires.

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JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo, enhancing our workflows.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's most valuable feature is table creation. One of the most important capabilities is the supplier assessment reports. These reports provide a balance during transactions, which is crucial for auditing."

"Zendesk has been invaluable in automating communications such as email and phone calls."

"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."

"It is a scalable solution."

"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."

"The product offers very good management. It has a great ability to assign tickets based on content."

"The most valuable feature is the trackability of incoming requests. The system keeps a comprehensive history of work requests, making it a useful tool for our internal processes."

"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."

"We rarely had issues with Zendesk."

More Zendesk pros

Cons

"Oracle Business Intelligence Discoverer needs to improve its performance and HTML reports."

"The solution itself wasn't easy to set up."

"There could be improvements in integration, which can be achieved with APIs or tools like Zapier."

"Zendesk's stability on inbound calls could be improved as compared to Talkdesk."

"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."

"I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI."

"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."

"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."

"The solution could integrate better with QR codes from some websites such as Facebook."

More Zendesk cons

Pricing and Cost Advice

"Oracle Business Intelligence Discoverer is more expensive than its alternatives. You need to pay additional costs for implementation."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"The price is very competitive."

"From what I hear, Zendesk's pricing is a little expensive."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

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Questions from the Community

What is your experience regarding pricing and costs for Oracle Business Intelligence Discoverer?

Oracle Business Intelligence Discoverer is more expensive than its alternatives. You need to pay additional costs for implementation.

What needs improvement with Oracle Business Intelligence Discoverer?

Oracle Business Intelligence Discoverer needs to improve its performance and HTML reports.

What is your primary use case for Oracle Business Intelligence Discoverer?

We use the solution for business reporting.

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

What needs improvement with Zendesk Support?

There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...

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Product Reports

Reporting

Download Oracle Business Intelligence Discoverer product report

Oracle Business Intelligence Discoverer report

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Oracle Business Intelligence Discoverer is an ad-hoc query, reporting, analysis, and Web-publishing tool that empowers business users at all levels of the organization to gain immediate access to information from data marts, data warehouses, online transaction processing systems and Oracle E-Business Suite.

Oracle

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Georg Fischer Central Plastics

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Oracle Business Intelligence Discoverer vs. Zendesk