No more typing reviews! Try our Samantha, our new voice AI agent.

Notion vs ProProfs Knowledge Base comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Notion
Ranking in Knowledge Management Software
2nd
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
20
Ranking in other categories
Project Management Software (8th), Document Automation Software (3rd), AI IT Support (9th)
ProProfs Knowledge Base
Ranking in Knowledge Management Software
15th
Average Rating
9.0
Reviews Sentiment
8.7
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Knowledge Management Software category, the mindshare of Notion is 9.1%, up from 9.1% compared to the previous year. The mindshare of ProProfs Knowledge Base is 2.1%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software Mindshare Distribution
ProductMindshare (%)
Notion9.1%
ProProfs Knowledge Base2.1%
Other88.8%
Knowledge Management Software
 

Featured Reviews

Rusira Sathnindu - PeerSpot reviewer
Automation Engineer at a tech services company with 1-10 employees
Minimal workspace has organized policies and student records and improves team collaboration
One of the main frustrations I have is the pricing of Notion. It is really pricey; we even used to call it pretty pricey for an expensive notepad. Notion has a per-user pricing model, but I think if it was per-organization pricing with a flat rate for the whole organization regardless of how many new people join, that would be really awesome. But with their current pricing models, especially for a growing organization when scaling from ten to one hundred employees, it is going to cost a lot of money. It is ten dollars as I remember, but that is a lot because you have to pay it per person. Another issue is that sometimes their markdown editor has a great many features, but sometimes the markdown editor breaks. When I copy something from ChatGPT and paste it there, sometimes the content gets messy. Only sometimes, but when it gets messy, it is really hard to fix things up. I might have to delete the entire thing and do everything by hand. So there are some bugs related to the markdown editor, but that is not always the case. The main pain point I would say is the pricing model. I do not have more needed improvements to add regarding integrations, performance, or mobile experience. Those areas are good in my mind. I have not actually used the mobile app a lot, but from other sides that is all good. The main two needed improvements I would suggest are a better pricing model and fixes for some bugs in the markdown editor.
it_user569589 - PeerSpot reviewer
Senior Researcher at ProProfs at a tech vendor with 201-500 employees
It provides advanced authoring, enterprise security, and workflow approval.
Before implementing ProProfs knowledgebase, my support team were constantly under pressure to meet client expectations. They would have to review and resolve some of the common problems time and again, which hampered their productivity immensely. After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is easy to use and has good responsiveness."
"The product has a valuable feature for databases. It has a table and a calendar view and saves various documents in the system."
"Customer support is great, effective, and easy to reach."
"I rate Notion a ten out of ten."
"Notion has very strong integration capabilities."
"The ability to create and organize notes, plans, and technical content in a single platform is the product's most valuable feature."
"Notion is a great tool for note-keeping and note-sharing."
"Notion has a lot of integrations."
"After using the ProProfs knowledge management tool, customer tickets have gone down drastically (by almost 35%) and my support team have become more productive and less stressed."
 

Cons

"There could be an automation feature included in the product."
"Notion can be improved by making the user interface more interactive, as it seems rather basic."
"User management needs improvement."
"The only problem I experience is that it often hangs. I might find myself trying to load a new page, but I am unable to move from one page to another due to frequent hanging."
"The only problem I experience is that it often hangs."
"There could be an automation feature included in the product."
"The platform's documentation feature needs improvement."
"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"
"It would be a good idea if an app version of this tool is available."
 

Pricing and Cost Advice

"The product has good pricing."
"It's pretty affordable."
"I pay around $100 per year."
"Notion is free to use."
"The pricing structure is quite reasonable, and the basic plan covers the most essential features."
"The product has good pricing."
"The solution's pricing can seem steep, especially when you work with a lot of people. If you are working on your own or for another business, the solution's price won't affect you much."
"The product's pricing depends on the usage plans."
Information not available
report
Use our free recommendation engine to learn which Knowledge Management Software solutions are best for your needs.
885,728 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
12%
Outsourcing Company
12%
Comms Service Provider
10%
Computer Software Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise6
Large Enterprise5
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Notion?
My experience with pricing, setup cost, and licensing was fair.
What needs improvement with Notion?
One of the main frustrations I have is the pricing of Notion. It is really pricey; we even used to call it pretty pricey for an expensive notepad. Notion has a per-user pricing model, but I think i...
What is your primary use case for Notion?
My main use case for Notion when I was using it was for keeping the company's internal documents as well as spreadsheets and databases. All of the company policy documents, including instructions a...
Ask a question
Earn 20 points
 

Comparisons

 

Overview

 

Sample Customers

Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.
Touro College, Nebraska Department of Human and Health Services
Find out what your peers are saying about Atlassian, Notion, Zendesk and others in Knowledge Management Software. Updated: March 2026.
885,728 professionals have used our research since 2012.