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Netsurion vs Wazuh comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Netsurion boosts productivity and cost-efficiency, saving users over $200,000 yearly, with positive impacts in six months.
Sentiment score
5.6
Wazuh provides significant ROI with fast detection and response times, cost savings, and benefits for SMBs and MSPs.
I have seen value in security cost savings with Wazuh, as using proprietary EDR versions could save us substantial money.
 

Customer Service

Sentiment score
7.5
Netsurion's customer service is responsive and efficient, with high satisfaction ratings despite some challenges in complex environments.
Sentiment score
6.0
Wazuh support receives mixed reviews; commercial support excels but free users face delays and time zone challenges.
They responded quickly, which was crucial as I was on a time constraint.
There is no dedicated technical support for Wazuh as it is open source.
The documentation is good and provides clear instructions, though it's targeted at those with technical backgrounds.
 

Scalability Issues

Sentiment score
7.2
Netsurion excels in scalability and integration, handling diverse environments efficiently, though on-prem server management could improve.
Sentiment score
7.5
Wazuh is scalable, ideal for SMBs and enterprises, but requires technical knowledge and resources for complex deployments.
Currently, I don't see any limitations in terms of scalability as Wazuh can still connect many endpoints.
It can accommodate thousands of endpoints on one instance, and multiple instances can run for different clients.
Scalability depends on the configuration and the infrastructure resources like compute and memory we allocate.
 

Stability Issues

Sentiment score
7.3
Netsurion is stable and reliable, with minimal downtime and low maintenance, but may have minor logging issues and resource concerns.
Sentiment score
6.6
Wazuh offers stable performance with proper maintenance, yet frequent updates and configuration challenges can cause occasional issues.
The indexer frequently times out, requiring system restarts.
The stability of Wazuh is strong, with no issues stemming from the solution itself.
The stability of Wazuh is largely dependent on maintenance.
 

Room For Improvement

Netsurion should streamline agent deployment, enhance dashboards, improve Linux integration, and optimize user interface and threat detection.
Wazuh needs enhancements in UI, scalability, and integration, with focus on AI, log analysis, and efficient user management.
I think Wazuh should improve by introducing AI functionalities, as it would be beneficial to see AI incorporated in the threat hunting and detection functionalities.
Wazuh could improve by creating videos on YouTube covering installation, use cases, and integration of third-party APIs for different scenarios that other SAAS services provide.
The integration modules are insufficiently developed, necessitating the creation of custom integration solutions using tools like Logstash and PubSub.
 

Setup Cost

Netsurion's pricing is flexible, with varied opinions on cost and value, offering both device-based and subscription models.
Wazuh is a cost-effective, open-source security solution with optional support, but consider additional infrastructure and third-party service costs.
Wazuh is completely free of charge.
Totaling around two lakh Indian rupees per month.
Wazuh is free to use, but there are licensing fees for third parties.
 

Valuable Features

Netsurion offers SIEM services with real-time alerts, integration capabilities, and 24/7 threat intelligence for enhanced security management.
Wazuh offers robust security features, easy integration, and scalability, excelling in compliance and intrusion detection across environments.
The system allows us to monitor endpoints effectively and collect security data that can be utilized across other platforms such as SOAR.
With this open source tool, organizations can establish their own customized setup.
Wazuh is a SIEM tool that is highly customizable and versatile.
 

Categories and Ranking

Netsurion
Ranking in Security Information and Event Management (SIEM)
18th
Ranking in Extended Detection and Response (XDR)
18th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (5th), SOC as a Service (3rd), Managed Detection and Response (MDR) (14th)
Wazuh
Ranking in Security Information and Event Management (SIEM)
2nd
Ranking in Extended Detection and Response (XDR)
5th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
48
Ranking in other categories
Log Management (1st)
 

Mindshare comparison

As of June 2025, in the Security Information and Event Management (SIEM) category, the mindshare of Netsurion is 0.4%, up from 0.3% compared to the previous year. The mindshare of Wazuh is 13.3%, down from 15.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

John-Berry - PeerSpot reviewer
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.
Sandip_Patel - PeerSpot reviewer
Evaluating robust file monitoring with insights for community support improvements
Wazuh's most valuable features include file monitoring and compliance reporting, which do not require excessive costs. These aspects are vital as they provide alerts for changes and facilitate the monitoring of compliance. The platform is also relatively easy to set up and operate. Reports are straightforward to extract and prove useful for compliance requirements.
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Top Industries

By visitors reading reviews
Computer Software Company
25%
Government
11%
Manufacturing Company
7%
Financial Services Firm
6%
Computer Software Company
15%
Comms Service Provider
9%
University
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Netsurion Managed Threat Protection?
Their pricing is high. I don't know if it's a barrier. The quality speaks to the price. The price is the price. They provide what they promise. From a purchasing perspective, I just have to come ba...
What needs improvement with Netsurion Managed Threat Protection?
There is one area that needs improvement and that is with the agents and the server that's on-site. The system requirements are very, very high. So I need a pretty powerful server to run. If they c...
What do you like most about Wazuh?
Wazuh is its flexibility and open-source nature, which allows us to tailor threat detection and response across diverse client environments. Its integration capabilities with SOAR, cloud platforms,...
What needs improvement with Wazuh?
That would require me to discuss with the Wazuh team regarding areas that could be improved, as I have numerous ideas. From a developer's perspective, this is a Linux system with an active communit...
What is your primary use case for Wazuh?
Wazuh is a SIEM platform with various applications in today's environment. Compliance checks have helped with regulatory requirements. I pulled in PCI DSS to check for file integrity monitoring. I ...
 

Comparisons

 

Also Known As

Netsurion Managed Threat Protection, Netsurion EventTracker
No data available
 

Overview

 

Sample Customers

The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Information Not Available
Find out what your peers are saying about Netsurion vs. Wazuh and other solutions. Updated: May 2025.
859,438 professionals have used our research since 2012.