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Mobile Reach vs Zendesk comparison

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Mobile Reach Logo

Mobile Reach

27 views|23 comparisons
Zendesk Logo

Zendesk

Read 57 Zendesk reviews
497 views|331 comparisons
93% willing to recommend
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Buyer's Guide
Field Service Management
March 2024
Executive Summary

We performed a comparison between Mobile Reach and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management.
To learn more, read our detailed Field Service Management Report (Updated: March 2024).
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769,065 professionals have used our research since 2012.
Featured Review
Use Mobile Reach?
BharatR
An cloud-based customer service platforms sold on a software-as-a-service (SaaS) model
This solition helps me on improving customer service by addressing issues related to UI complexity, user experience, and feature requests based on... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

    • More Zendesk Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Zendesk Support?
    Top Answer:I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to… more »
    Read all 9 answers   →
    What is your experience regarding pricing and costs for Zendesk Support?
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Read all 3 answers   →
    What needs improvement with Zendesk Support?
    Top Answer:As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me… more »
    Read all 9 answers   →
    Ranking
    28th
    out of 42 in Field Service Management
    Views
    27
    Comparisons
    23
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    4th
    out of 23 in CRM Customer Engagement Centers
    Views
    497
    Comparisons
    331
    Reviews
    6
    Average Words per Review
    539
    Rating
    8.2
    Comparisons
    Also Known As
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Mobile Reach
    Zendesk
    Overview

    The Mobile Reach platform is a best-in-class mobile enterprise application platform that allows organizations to easily extend enterprise applications to mobile users across a variety of mobile devices and form factors. Powering highly complex mobile workflows across the globe, Mobile Reach is a proven enterprise mobility solution that enables cross-platform mobile app development and deployment.
     
    With industry leading levels of security, scalability, and end user adoption, IT departments in large corporations, federal agencies, and branches of the U.S. Military use Mobile Reach for device native mobile apps that connect to mission-critical backend systems. Standardize and scale mobility initiatives with low costs of ownership and administration. Mobile Reach supports a wide variety of mobile operating systems and technologies, including iOS, Android, BlackBerry, Windows and Windows Mobile, as well as laser scanning, RFID and NFC-enabled mobile devices.

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Sample Customers
    Gogo, AstarZeneca, NYSE Euronext, Sony Pictures, Catholic Health Initiatives, CompuCom, CWS, Dataport, EatonVance, Emory Healthcare, PayPal, US Army
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Educational Organization10%
    Financial Services Firm6%
    University6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise20%
    Large Enterprise55%
    Buyer's Guide
    Field Service Management
    March 2024
    Download Free Report
    Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management. Updated: March 2024.
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    769,065 professionals have used our research since 2012.

    Mobile Reach is ranked 28th in Field Service Management while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. Mobile Reach is rated 0.0, while Zendesk is rated 8.2. On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Mobile Reach is most compared with , whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.

    We monitor all Field Service Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.