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Microsoft Configuration Manager vs OpenText Operations Orchestration comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
2.9
Microsoft Configuration Manager enhances ROI and productivity with efficient software management, despite challenges in Mac support.
Sentiment score
8.6
OpenText Operations Orchestration saves costs and time, reducing workloads and increasing productivity with a 40% efficiency improvement.
With Microsoft Configuration Manager, these processes are automated and managed, reducing the time required by roughly 40 to 50 percent.
Senior System Engineer at a tech services company with 10,001+ employees
 

Customer Service

Sentiment score
5.9
Microsoft Configuration Manager support is effective but varies; some prefer premium options or using Microsoft's documentation for solutions.
Sentiment score
6.1
OpenText Operations Orchestration's customer and technical support can be inconsistent, with users experiencing varying levels of service quality.
Their response time and first-level support quality need improvement.
Systems Architect at a computer software company with 1,001-5,000 employees
For technical support from Microsoft, I would rate them a nine.
Expert at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.7
Microsoft Configuration Manager is scalable, integrates with Intune, but can be costly compared to other solutions, effective for many.
Sentiment score
7.4
OpenText Operations Orchestration is praised for scalability, handling large architectures seamlessly, and supporting diverse, extensive server networks without downtime.
In our organization, which has grown by adding more endpoints, remote users, and hybrid devices, Microsoft Configuration Manager has managed to handle the increased workload without requiring major changes on our side.
Senior System Engineer at a tech services company with 10,001+ employees
The product is suitable for our size, handling 800 devices.
IT Infrastructure Coordinator at NSW Government
 

Stability Issues

Sentiment score
6.5
Microsoft Configuration Manager is highly stable, reliable, and well-rated by users when infrastructure is properly managed and updated.
Sentiment score
7.0
OpenText Operations Orchestration's stability has improved, achieving over 90% success despite minor customization and event remediation challenges.
There were misconfigurations by our team rather than issues with the product itself.
IT Infrastructure Coordinator at NSW Government
 

Room For Improvement

Enhancements in UI, performance, cloud integration, automation, and non-Windows support could significantly improve Microsoft Configuration Manager.
OpenText Operations Orchestration needs better integration, scalability, a modern interface, cloud options, open-source support, and pre-built workflows.
A better command line interface for Microsoft Configuration Manager would be an additional feature I would to see in the future to make it closer to a perfect score.
Systems Architect at a computer software company with 1,001-5,000 employees
Overall, Microsoft Configuration Manager is a powerful and reliable platform.
Senior System Engineer at a tech services company with 10,001+ employees
I can suggest that Microsoft Configuration Manager should get the Autopilot feature because Autopilot is the main part of Intune, and nowadays everybody is using Autopilot.
Expert at a tech vendor with 10,001+ employees
 

Setup Cost

Microsoft Configuration Manager offers integrated solutions with flexible pricing, justifying costs through automation and management features, enhancing ROI.
OpenText Operations Orchestration is seen as costly but offers significant value through cost and time-saving automation capabilities.
The cost is reasonable considering the enterprise-level features, but it scales depending on the number of managed devices and the inclusion of Intune for co-management.
Senior System Engineer at a tech services company with 10,001+ employees
The setup cost is considered sufficient.
IT Infrastructure Coordinator at NSW Government
The pricing for Microsoft Configuration Manager is okay for me.
Expert at a tech vendor with 10,001+ employees
 

Valuable Features

Microsoft Configuration Manager streamlines deployment and management with automation, integration, inventory, and security, reducing manual effort and ensuring consistency.
OpenText Operations Orchestration streamlines automation with easy integration, centralized management, and flexible features, reducing deployment time significantly.
Microsoft Configuration Manager has had a significant positive impact on our organization in several ways: improved efficiency, enhanced security and compliance, standardization, scalability, and visibility reporting.
Senior System Engineer at a tech services company with 10,001+ employees
If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part.
Expert at a tech vendor with 10,001+ employees
The most valuable features I find in Microsoft Configuration Manager are mostly patching, deploying software, deploying images, and running custom scripts.
Systems Architect at a computer software company with 1,001-5,000 employees
 

Categories and Ranking

Microsoft Configuration Man...
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
86
Ranking in other categories
Software Distribution (2nd), Server Monitoring (5th), Configuration Management (4th), Patch Management (2nd)
OpenText Operations Orchest...
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Process Automation (20th), Robotic Process Automation (RPA) (16th)
 

Mindshare comparison

Microsoft Configuration Manager and OpenText Operations Orchestration aren’t in the same category and serve different purposes. Microsoft Configuration Manager is designed for Server Monitoring and holds a mindshare of 4.2%, down 5.0% compared to last year.
OpenText Operations Orchestration, on the other hand, focuses on Process Automation, holds 1.4% mindshare, up 0.7% since last year.
Server Monitoring Mindshare Distribution
ProductMindshare (%)
Microsoft Configuration Manager4.2%
Zabbix9.8%
Nagios XI6.0%
Other80.0%
Server Monitoring
Process Automation Mindshare Distribution
ProductMindshare (%)
OpenText Operations Orchestration1.4%
Camunda10.5%
IBM BPM5.7%
Other82.4%
Process Automation
 

Featured Reviews

NS
Senior System Engineer at a tech services company with 10,001+ employees
Centralized endpoint control has streamlined deployments and improved security compliance
In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management. These features make endpoint management efficient and scalable. The feature I rely on the most day-to-day is software deployment and patch management. It keeps endpoints updated and secure with minimal manual effort. Inventory and compliance monitoring are also important, but daily deployments are critical. Microsoft Configuration Manager has had a significant positive impact on our organization in several ways: improved efficiency, enhanced security and compliance, standardization, scalability, and visibility reporting. Overall, Microsoft Configuration Manager has helped us save time, reduce risk, improve operational efficiency, and maintain strong control over our endpoints. One of the biggest impacts Microsoft Configuration Manager has had on efficiency is the reduced manual work for software deployment and patching. For example, deploying a new application or security updates to hundreds or thousands of devices previously required several days of manual effort, including running scripts, checking devices individually, and validating installation. With Microsoft Configuration Manager, these tasks are automated and managed, allowing deployments to complete in hours rather than days. We also have automated reporting for deployment success and compliance which saved the IT team significant time that used to be spent gathering and reconciling inventory data from multiple tools.
Ahmed Salman - PeerSpot reviewer
Performance & Monitoring Supervisor at Saudi Telecom Company
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Government
9%
Manufacturing Company
7%
Construction Company
7%
Financial Services Firm
13%
Construction Company
13%
Outsourcing Company
11%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise13
Large Enterprise69
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise20
 

Questions from the Community

How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...
What is your experience regarding pricing and costs for SCCM?
The setup cost is considered sufficient. It is not significant enough for us to consider a change at the moment.
What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
 

Also Known As

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Overview

 

Sample Customers

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Find out what your peers are saying about Zabbix, NinjaOne, Tanium and others in Server Monitoring. Updated: July 2026.
908,800 professionals have used our research since 2012.