Loom Business - Enterprise vs Sendbird comparison

Loom and Sendbird are both solutions in the Enterprise Social Software category. Loom is ranked #21, while Sendbird is ranked #8 with an average rating of 8.1. Loom holds a 1.6% mindshare in ESS, compared to Sendbird’s 0.9% mindshare. Additionally, 100% of Loom users are willing to recommend the solution, compared to 87% of Sendbird users who would recommend it.

Loom Business - Enterprise

Read 2 Loom Business - Enterprise reviews

188 Views
188 Comparison Views

100% willing to recommend

Sendbird

Read 7 Sendbird reviews

425 Views
115 Comparison Views

87% willing to recommend

Loom Business - Enterprise

Sendbird

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Executive SummaryUpdated on Aug 4, 2025

Loom Business - Enterprise and Sendbird are solutions in the business communication domain. Loom appears to have an advantage in consumer satisfaction regarding pricing and support, while Sendbird stands out in features and capabilities for applications requiring advanced interaction.

Features: Loom Business Enterprise offers video messaging, screen recording, and visual collaboration for teams seeking improved visual communication. Sendbird provides messaging APIs, chat moderation, and seamless integration for interactive and real-time communication. The primary difference is Loom's emphasis on visual engagement as opposed to Sendbird's support for dynamic messaging.

Ease of Deployment and Customer Service: Loom Business Enterprise focuses on a straightforward deployment process with comprehensive training resources, ensuring a user-friendly experience and reliable support. Sendbird offers versatile deployment options, supporting integration flexibility through extensive documentation and API support. The main contrast is Loom's user-centric approach with simplicity, whereas Sendbird utilizes an API-driven strategy for platform integrations.

Pricing and ROI: Loom Business Enterprise is seen as budget-friendly with simple pricing and quality support, providing a solid ROI for companies emphasizing video communication. Sendbird may involve higher costs but offers impressive ROI through its enhanced features suitable for rich communication needs. The distinction is Loom's cost-effectiveness for visual communication compared to Sendbird's investment in comprehensive feature sets for complex interaction scenarios.

To learn more, read our detailed Enterprise Social Software Report (Updated: September 2025).

Buyer's Guide

Enterprise Social Software

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Loom Business - Enterprise

Ranking in Enterprise Social Software

21st

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Sendbird

Ranking in Enterprise Social Software

8th

Average Rating

8.2

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Help Desk Software (12th)

Mindshare comparison

As of October 2025, in the Enterprise Social Software category, the mindshare of Loom Business - Enterprise is 1.6%, down from 1.8% compared to the previous year. The mindshare of Sendbird is 0.9%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Market Share Distribution
Product	Market Share (%)
Sendbird	0.9%
Loom Business - Enterprise	1.6%
Other	97.5%

Enterprise Social Software

Featured Reviews

Konjengbam Mitindra Singh

Business Development Representative at a educational organization with 201-500 employees

Team meetings have become more productive and video transcripts support ongoing collaboration

Loom Business - Enterprise provides transcripts, which is very helpful. Moreover, whenever needed, users can come back to refer to those videos or meetings, making it very important. The best feature Loom Business - Enterprise offers is video recording. This feature stands out because of its ease of use, quality, and accessibility by anyone in the team. The transcripts from Loom Business - Enterprise are pretty good and accurate, making it a very reliable platform. Loom Business - Enterprise has made team meetings more efficient as sometimes team members are unable to participate. We can create video references for them to connect with others who missed the meeting. This makes the overall meeting more productive despite some members being absent. Since using Loom Business - Enterprise, communication has become more efficient because meeting videos are recorded and made available for anyone who was not present in the meeting.

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Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

Facilitates user communication with rich features

In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Loom Business - Enterprise has made team meetings more efficient as sometimes team members are unable to participate, and we can create video references for them to connect with others who missed the meeting, making the overall meeting more productive despite some members being absent."

"The ability to scale videos is a valuable feature of the product."

"The best feature Loom Business - Enterprise offers is video recording; this feature stands out because of its ease of use, quality, and accessibility by anyone in the team."

"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."

"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."

"The Sendbird developer portal provides each step, including methods, making it easy to implement."

"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."

"Sendbird is very flexible, and they have made great strides towards optimization."

"Sendbird is reliable and generally crash-free."

"There are many useful features with Sendbird."

"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."

Cons

"Loom Business - Enterprise can handle our organization's needs as we grow, but it needs to improve its features so that all our needs are met at that point in time."

"The solution must allow users to record videos for a longer time."

"Their pricing is very high compared to competitors, which is a concern for us."

"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."

"The documentation for integrating with the Flutter framework is lacking detailed information."

"More analytics tools could be integrated into Sendbird."

"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."

"Impersonating a user or using a template user to send messages for development purposes would be very useful."

"I thought that there should be the audio and the video call functionality as well."

"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."

Pricing and Cost Advice

Information not available

"There is a starter plan for $399 per month, and a pro plan for $799 dollars."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4

Questions from the Community

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What is your experience regarding pricing and costs for Sendbird?

Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...

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What needs improvement with Sendbird?

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...

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What is your primary use case for Sendbird?

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Also Known As

No data available

Sendbird Calls, Sendbird Desk

Overview

Loom Business - Enterprise enhances corporate communication by providing a versatile platform for video messaging and collaboration. Supporting dynamic content sharing, it is designed for seamless integration in professional settings.

Loom Business - Enterprise is crafted for enterprises seeking efficient communication tools. Leveraging video messaging, it allows teams to convey complex ideas with clarity, saving time compared to traditional emails and meetings. Its integration capabilities ensure compatibility with existing workflows while providing analytics to track viewer engagement, making it an ideal choice for enhancing internal and external business communications.

What are the main features?

Video Recording: Provides high-quality recordings with screen sharing options.
Viewer Analytics: Tracks engagement metrics to assess content impact.
Custom Branding: Aligns video content with company branding guidelines.
Team Workspaces: Facilitates organized collaboration by grouping relevant videos.

What benefits should users consider?

Enhanced Efficiency: Reduces meeting times, offering asynchronous communication.
Improved Clarity: Delivers clearer communication through visual content.
Engagement Insights: Provides actionable insights into viewer interactions.
Scalability: Easily adapts to growing business needs for seamless collaboration.

Loom Business - Enterprise is widely implemented across industries like tech and marketing. In tech, it supports product demos and developer training, enhancing knowledge transfer. Marketing teams use it for client presentations and storytelling, boosting engagement through visual content.

Loom

Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.

Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.

What are Sendbird's most noteworthy features?

API-Based Approach: Offers seamless integration for various app functionalities.
Real-Time Messaging: Facilitates file transfer, typing indicators, and message reactions.
Scalability: Supports large chat groups with robust management capabilities.
Developer Portal: Provides comprehensive tools for customization and optimization.

What should users expect in terms of benefits and ROI?

Efficiency in Communication: Chat room management enhances user interaction.
Reliability: Provides optimized messaging capabilities even with high user loads.
Scalability: Grows with business needs, handling expansive communication requirements.
Versatile Applications: Supports sector-specific implementations like healthcare and travel.

Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.

Sendbird

Sample Customers

hubspot, airtable, grubhub

Information Not Available

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September 2025

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