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LiveAgent vs TeamSupport comparison

QualityUnit and TeamSupport are both solutions in the Help Desk Software category. QualityUnit is ranked #37, while TeamSupport is ranked #46. QualityUnit holds a 0.7% mindshare in HDS, compared to TeamSupport’s 0.5% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.
LiveAgent
Read 2 LiveAgent reviews
  • 400 Views
  • 328 Comparison Views
100% willing to recommend
TeamSupport
Read 2 TeamSupport reviews
  • 171 Views
  • 171 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

TeamSupport and LiveAgent are both contenders in the customer support software domain, each showing unique strengths. TeamSupport's customer service abilities might suggest an edge in comprehensive support management, while LiveAgent's communication tools position it as a leader in multi-channel engagement.

Features: TeamSupport's robust ticket management, customer database integration, and advanced collaboration tools enable efficient customer inquiry handling. LiveAgent provides strong multi-channel communication tools, chat and social media integration, alongside extensive integration options, ensuring seamless interaction across platforms.

Ease of Deployment and Customer Service: TeamSupport offers effective cloud-based deployment with responsive customer service for smooth implementation. LiveAgent's straightforward cloud-based setup is complemented by 24/7 customer support focusing on problem resolution.

Pricing and ROI: TeamSupport has a moderate initial setup cost but offers significant ROI through improved customer satisfaction and retention. LiveAgent's cost-effective setup coupled with a high ROI derives from its broad communication features that enhance interactions and lower costs, providing efficient engagement at a competitive price.

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To learn more, read our detailed LiveAgent vs. TeamSupport Report (Updated: September 2025).
Buyer's Guide
LiveAgent vs. TeamSupport
September 2025
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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAgent
Ranking in Help Desk Software
37th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
IT Service Management (ITSM) (45th), Knowledge Management Software (26th)
TeamSupport
Ranking in Help Desk Software
46th
Average Rating
7.0
Reviews Sentiment
6.2
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of LiveAgent is 0.7%, up from 0.4% compared to the previous year. The mindshare of TeamSupport is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software Market Share Distribution
ProductMarket Share (%)
LiveAgent0.7%
TeamSupport0.5%
Other98.8%
Help Desk Software
 

Featured Reviews

OO
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
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it_user1343835 - PeerSpot reviewer
Stable, easy to install, and cost effective, but it needs better integration and data management
It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"The two most valuable features are the portal and reporting."
 

Cons

"There are other products that are more popular."
"Connection to other softwares could be improved."
"It needs better integration with other tools like Jira."
 

Pricing and Cost Advice

Information not available
"The price is approximately $70 per agent, per month."
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Comparisons

JIRA Service Management vs LiveAgent Logo
JIRA Service Management vs LiveAgent
Compared 48% of the time
Zendesk vs LiveAgent Logo
Zendesk vs LiveAgent
Compared 30% of the time
Zoho Desk vs LiveAgent Logo
Zoho Desk vs LiveAgent
Compared 22% of the time
More LiveAgent Competitors
ServiceNow vs TeamSupport Logo
ServiceNow vs TeamSupport
Compared 100% of the time
More TeamSupport Competitors
 

Product Reports

Buyer's Guide
Help Desk Software
September 2025
LiveAgent reportDownload LiveAgent product report
Buyer's Guide
Help Desk Software
September 2025
TeamSupport reportDownload TeamSupport product report
 

Overview

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?
  • AI Chatbot: Automates interactions, improves response times, reduces workloads.
  • FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
  • AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.
What benefits should users consider?
  • Improved Efficiency: Streamlines operations, reduces agent workload.
  • Increased Satisfaction: Quick, personalized responses enhance customer experience.
  • Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.

QualityUnit

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport
 

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Nokia, American Lung Association, Fujifilm, NBA, Comcast
Buyer's Guide
LiveAgent vs. TeamSupport
September 2025
Free Report: LiveAgent vs. TeamSupport
Find out what your peers are saying about LiveAgent vs. TeamSupport and other solutions. Updated: September 2025.
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