LinkLive vs TeamViewer Servicecamp comparison

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146 views|23 comparisons
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503 views|146 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between LinkLive and TeamViewer Servicecamp based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: February 2024).
756,468 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "We have been very comfortable with the pricing. We are a smaller financial institution so pricing is always a factor. We feel that we are just getting a ton of value for what we are spending."
  • "The pricing is fair."
  • "You definitely get more bang for the money with LinkLive.You can get a more expensive product that does what this one does, and possibly more, but for the cost, it works perfectly with our core system."
  • "In terms of cost, LinkLive was similar to other products. I find it reasonable. Its features, for the cost, were a better deal comparatively speaking."
  • "The pricing is exceptionally competitive, and the value we receive from LinkLive for the cost is a significant advantage."
  • More LinkLive Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The presentation of calls within the applications used to access conference call forwarding is straightforward and user-friendly.
    Top Answer:The pricing is exceptionally competitive, and the value we receive from LinkLive for the cost is a significant advantage.
    Top Answer:The onboarding process could be enhanced by providing comprehensive training to all users, not just administrators. This would ensure that everyone is well-equipped to utilize the features… more »
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    Ranking
    10th
    out of 57 in Help Desk Software
    Views
    146
    Comparisons
    23
    Reviews
    9
    Average Words per Review
    1,383
    Rating
    8.8
    29th
    out of 57 in Help Desk Software
    Views
    503
    Comparisons
    146
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Revation LinkLive
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    TeamViewer
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    Overview

    LinkLive is an advanced communication platform designed to enhance customer engagement and collaboration within organizations. Developed with a focus on security and usability, LinkLive is particularly suitable for sectors like banking, healthcare, and government where secure and efficient communication is paramount.

    LinkLive is a valuable tool for communication and collaboration among team members, built to offer a seamless experience across multiple channels allowing connection with colleagues regardless of location. Its user-friendly interface, efficient communication capabilities, and reliable performance make it a good choice for remote teams and businesses with multiple branches.

    • Omni-Channel Communication facilitates seamless interaction across various channels, including voice, video, chat, and email.
    • Secure Messaging offers encrypted messaging capabilities, ensuring data security and regulatory compliance.
    • Real-Time Collaboration enables users to collaborate through tools like screen sharing and co-browsing.
    • Customizable Workflows allows organizations to tailor workflows and communication processes to their specific needs.

    The platform allows customer service representatives to satisfy customers through their preferred engagement channels, equips IT with a flexible and highly secure system, and gives executives the tools to boost productivity, retention, and analytical capabilities.

    IT professionals will appreciate LInkLive's easy integration with existing systems, robust security, and scalability. LinkLive improves operational efficiency and customer satisfaction for business executives by providing data-driven insights for strategic decision-making. 

    Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform.

    Keep all communication in one place so support requests, agent notes, and customer conversations are centrally documented.

    Initiate remote control connections instantly from within a ticket to access the device in question or collaborate with your team on specific requests to find solutions quicker.

    Focus on providing excellent services instead of time-consuming processes with servicecamp’s easy setup.

    Sample Customers
    1. AT&T 2. Verizon 3. T-Mobile 4. Sprint 5. Comcast 6. CenturyLink 7. Vodafone 8. Orange 9. Telefonica 10. BT Group 11. Deutsche Telekom 12. Telstra 13. NTT Communications 14. China Mobile 15. SoftBank 16. SK Telecom 17. Telecom Italia 18. Bell Canada 19. Rogers Communications 20. Telus 21. KDDI 22. Swisscom 23. Telkom Indonesia 24. Singtel 25. Etisalat 26. Ooredoo 27. Turkcell 28. Saudi Telecom Company 29. Telecom Egypt 30. PLDT 31. MTN Group 32. América Móvil
    Information Not Available
    Top Industries
    REVIEWERS
    Financial Services Firm70%
    Healthcare Company10%
    Government10%
    University10%
    VISITORS READING REVIEWS
    Computer Software Company49%
    Financial Services Firm7%
    Healthcare Company6%
    Real Estate/Law Firm6%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider10%
    Financial Services Firm8%
    Government7%
    Company Size
    REVIEWERS
    Small Business70%
    Midsize Enterprise10%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business57%
    Midsize Enterprise6%
    Large Enterprise37%
    VISITORS READING REVIEWS
    Small Business44%
    Midsize Enterprise17%
    Large Enterprise39%
    Buyer's Guide
    Help Desk Software
    February 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: February 2024.
    756,468 professionals have used our research since 2012.

    LinkLive is ranked 10th in Help Desk Software with 9 reviews while TeamViewer Servicecamp is ranked 29th in Help Desk Software. LinkLive is rated 8.8, while TeamViewer Servicecamp is rated 0.0. The top reviewer of LinkLive writes "Provides stability with security, and the reporting helps us improve our processes". On the other hand, LinkLive is most compared with Cisco Webex Contact Center and Genesys Cloud CX, whereas TeamViewer Servicecamp is most compared with Zendesk.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.