LinkLive vs NovelVox Unified Agent Desktop comparison

Cancel
You must select at least 2 products to compare!
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "We have been very comfortable with the pricing. We are a smaller financial institution so pricing is always a factor. We feel that we are just getting a ton of value for what we are spending."
  • "The pricing is fair."
  • "You definitely get more bang for the money with LinkLive.You can get a more expensive product that does what this one does, and possibly more, but for the cost, it works perfectly with our core system."
  • "In terms of cost, LinkLive was similar to other products. I find it reasonable. Its features, for the cost, were a better deal comparatively speaking."
  • "The pricing is exceptionally competitive, and the value we receive from LinkLive for the cost is a significant advantage."
  • More LinkLive Pricing and Cost Advice →

    Information Not Available
    report
    Use our free recommendation engine to learn which Contact Center Platforms solutions are best for your needs.
    757,198 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The presentation of calls within the applications used to access conference call forwarding is straightforward and user-friendly.
    Top Answer:The pricing is exceptionally competitive, and the value we receive from LinkLive for the cost is a significant advantage.
    Top Answer:The onboarding process could be enhanced by providing comprehensive training to all users, not just administrators. This would ensure that everyone is well-equipped to utilize the features… more »
    Ask a question

    Earn 20 points

    Ranking
    4th
    Views
    641
    Comparisons
    64
    Reviews
    9
    Average Words per Review
    1,383
    Rating
    8.8
    8th
    Views
    80
    Comparisons
    45
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Revation LinkLive
    Learn More
    LinkLive
    Video Not Available
    NovelVox
    Video Not Available
    Overview

    LinkLive is an advanced communication platform designed to enhance customer engagement and collaboration within organizations. Developed with a focus on security and usability, LinkLive is particularly suitable for sectors like banking, healthcare, and government where secure and efficient communication is paramount.

    LinkLive is a valuable tool for communication and collaboration among team members, built to offer a seamless experience across multiple channels allowing connection with colleagues regardless of location. Its user-friendly interface, efficient communication capabilities, and reliable performance make it a good choice for remote teams and businesses with multiple branches.

    • Omni-Channel Communication facilitates seamless interaction across various channels, including voice, video, chat, and email.
    • Secure Messaging offers encrypted messaging capabilities, ensuring data security and regulatory compliance.
    • Real-Time Collaboration enables users to collaborate through tools like screen sharing and co-browsing.
    • Customizable Workflows allows organizations to tailor workflows and communication processes to their specific needs.

    The platform allows customer service representatives to satisfy customers through their preferred engagement channels, equips IT with a flexible and highly secure system, and gives executives the tools to boost productivity, retention, and analytical capabilities.

    IT professionals will appreciate LInkLive's easy integration with existing systems, robust security, and scalability. LinkLive improves operational efficiency and customer satisfaction for business executives by providing data-driven insights for strategic decision-making. 

    This LIVE demo focuses on how NovelVox Agent Desktop can be optimized to your exact business requirements. How to set up different screens for different call types and how to optimize agent performance. Find out about:

    Agent Desktop Optimization
    Agent Desktop Screen ‘flipping’
    Supervisor interaction
    3rd Party Application Integration

    Sample Customers
    1. AT&T 2. Verizon 3. T-Mobile 4. Sprint 5. Comcast 6. CenturyLink 7. Vodafone 8. Orange 9. Telefonica 10. BT Group 11. Deutsche Telekom 12. Telstra 13. NTT Communications 14. China Mobile 15. SoftBank 16. SK Telecom 17. Telecom Italia 18. Bell Canada 19. Rogers Communications 20. Telus 21. KDDI 22. Swisscom 23. Telkom Indonesia 24. Singtel 25. Etisalat 26. Ooredoo 27. Turkcell 28. Saudi Telecom Company 29. Telecom Egypt 30. PLDT 31. MTN Group 32. América Móvil
    Information Not Available
    Top Industries
    REVIEWERS
    Financial Services Firm70%
    Healthcare Company10%
    Government10%
    University10%
    VISITORS READING REVIEWS
    Computer Software Company50%
    Financial Services Firm8%
    Healthcare Company6%
    Real Estate/Law Firm6%
    No Data Available
    Company Size
    REVIEWERS
    Small Business70%
    Midsize Enterprise10%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business57%
    Midsize Enterprise6%
    Large Enterprise37%
    No Data Available
    Buyer's Guide
    Genesys Cloud CX vs. LinkLive
    March 2024
    Find out what your peers are saying about Genesys Cloud CX vs. LinkLive and other solutions. Updated: March 2024.
    757,198 professionals have used our research since 2012.

    LinkLive is ranked 4th in Contact Center Platforms with 9 reviews while NovelVox Unified Agent Desktop is ranked 8th in Contact Center Platforms. LinkLive is rated 8.8, while NovelVox Unified Agent Desktop is rated 0.0. The top reviewer of LinkLive writes "Provides stability with security, and the reporting helps us improve our processes". On the other hand, LinkLive is most compared with Cisco Webex Contact Center and Genesys Cloud CX, whereas NovelVox Unified Agent Desktop is most compared with Genesys Cloud CX.

    See our list of best Contact Center Platforms vendors.

    We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.