LeadSquared vs Microsoft Dynamics 365 Customer Service comparison

LeadSquared
Read 4 LeadSquared reviews
  • 709 Views
  • 455 Comparison Views
80% willing to recommend
Microsoft Dynamics 365 Cust...
Read 15 Microsoft Dynamics 365 Customer Service reviews
  • 99 Views
  • 64 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between LeadSquared and Microsoft Dynamics 365 Customer Service based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed LeadSquared vs. Microsoft Dynamics 365 Customer Service Report (Updated: May 2024).
Buyer's Guide
LeadSquared vs. Microsoft Dynamics 365 Customer Service
May 2024
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Helped 787,779 peers since 2012
 

Categories and Ranking

LeadSquared
Ranking in CRM
28th
Average Rating
7.6
Number of Reviews
4
Ranking in other categories
Marketing Automation (8th)
Microsoft Dynamics 365 Cust...
Ranking in CRM
16th
Average Rating
8.0
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Featured Reviews

SigfridCecillon - PeerSpot reviewer
Jan 10, 2023
Reliable and offers helpful technical support but is expensive
It's an ERP for us to manage the planning of our people and to organize all our sales, invoices, planning, holidays, and everything like that. However, it's not for big firms; it's confidential products for small companies The product helped us to follow our invoicing and helped us to follow…
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David Viana - PeerSpot reviewer
Mar 12, 2024
An expensive solution for integration and leverage workflow
Microsoft Dynamics 365 Customer Service offers various features tailored to meet the needs of businesses across different industries, such as IT, education, and more. These features include dashboard functionalities and integrations with various systems The solution offers integration with hosted…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of LeadSquared is an easy-to-understand user interface."
"LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly."
"The most valuable feature of LeadSquared is the customization."
"The initial setup is very easy."
"The tool's most valuable feature is its user-friendliness. Being part of the Microsoft 365 suite, it is easy to use and understand, much like Excel."
"I mainly do customer management, setting records, and things like that."
"It is a stable product."
"It has easy-to-use customization features."
"Integration is seamless. I have integrated Microsoft Dynamics customer service with other systems."
"Offers integration with hosted solutions."
"There was a situation where we needed to integrate our system with other platforms quickly. Typically, this process would require using middleware or additional testing tools. However, integration was easy because we were using Microsoft Dynamics 365 Customer Service, which is a Microsoft product. It has built-in connectors that integrate with Microsoft systems, making the process much easier."
"I liked the solution's web version and user interface."
More Microsoft Dynamics 365 Customer Service pros
 

Cons

"The solution’s UI could be more user-friendly."
"The solution's report section is not very capable and could be improved."
"The solution can get quite expensive, especially as you add more users."
"The notifications and workflow management can be improved in LeadSquared."
"The product could be serverless."
"There are some occasional performance issues."
"The things that are needed are not available in the documentation."
"The solution could better integrate with other enterprise solutions."
"The initial setup was not very straightforward because assigning the new processes with 365 was a bit complex."
"The product doesn’t meet standard functionality. There should be enough features included in it."
"The product is expensive. It keeps improving. Once you've invested a lot in it, switching to a different system is hard."
"The platform’s UI could be better."
More Microsoft Dynamics 365 Customer Service cons
 

Pricing and Cost Advice

"We have an annual renewable license for LeadSquared."
"The license is paid yearly, and it is about 30 euros per month per user."
"I am not sure about the cost of the solution overall, but with their SMS notifications services, there is an extra cost."
"LeadSquared is not as costly as other CRM solutions."
"The pricing seems fair."
"While it will apply to all employees, not all will utilize it fully. From a cost perspective, it strikes a balance: It's not overly expensive but also not too cheap."
"It is a decent price compared to multiple vendors and products available in the market."
"It is more expensive than other vendors."
"The solution has a corporate enterprise license, which large corporations sign."
"I rate Microsoft Dynamics 365 Customer Service pricing a five out of ten."
"The product's licensing is straightforward. It's user-based, so you decide how many users you want to license, and that's it. On the value-for-money scale, it's average. You do get what you pay for, so I wouldn't call it expensive."
"The tool is a bit on the expensive side if we purchase it individually."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
10%
Media Company
10%
Real Estate/Law Firm
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about LeadSquared?
The most valuable feature of LeadSquared is the customization.
See all answers
What is your experience regarding pricing and costs for LeadSquared?
Since we use the enterprise solution, a lot of costs are involved. However, we use it because it helps us with our use case. We have an annual renewable license for LeadSquared.
See all answers
What needs improvement with LeadSquared?
The solution’s UI could be more user-friendly.
See all answers
What do you like most about Microsoft Dynamics 365 Customer Service?
Offers integration with hosted solutions.
See all answers
What is your experience regarding pricing and costs for Microsoft Dynamics 365 Customer Service?
While it will apply to all employees, not all will utilize it fully. From a cost perspective, it strikes a balance: It's not overly expensive but also not too cheap. You have to pay a one-time lice...
See all answers
What needs improvement with Microsoft Dynamics 365 Customer Service?
I am looking forward to the support function.
See all answers
 

Comparisons

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Zendesk vs Microsoft Dynamics 365 Customer Service Logo
Zendesk vs Microsoft Dynamics 365 Customer Service
Compared 100% of the time
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Product Reports

Buyer's Guide
CRM
June 2024
LeadSquared reportDownload LeadSquared product report
Buyer's Guide
Microsoft Dynamics 365 Customer Service
June 2024
Microsoft Dynamics 365 Customer Service reportDownload Microsoft Dynamics 365 Customer Service product report
 

Learn More

LeadSquared
Microsoft
 

Overview

LeadSquared is a complete customer acquisition platform for businesses. It combines the features offered by both CRMs as well as Marketing Automation software, and thus brings your Sales and Marketing teams on the same page. It lets you :- 1. Automate lead capture from all sources 2. Run email, SMS and drip marketing campaigns 3. Prioritize amongst leads using quality and engagement scoring 4. Track lead activity on your website, landing pages, emails and calls, and 5. Access deep analytics about your sales and marketing activities. It is best fit for businesses in the Education, Real Estate, Financial Services, Health & Wellness, Travel & Hospitality, and Software sectors.

Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.

 

Sample Customers

Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,
Information Not Available
Buyer's Guide
LeadSquared vs. Microsoft Dynamics 365 Customer Service
May 2024
Free Report: LeadSquared vs. Microsoft Dynamics 365 Customer Service
Find out what your peers are saying about LeadSquared vs. Microsoft Dynamics 365 Customer Service and other solutions. Updated: May 2024.
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