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Jamf Protect vs SuccessKPI comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Jamf Protect
Ranking in AI Customer Experience Personalization
19th
Average Rating
9.0
Reviews Sentiment
7.7
Number of Reviews
17
Ranking in other categories
Endpoint Protection Platform (EPP) (20th)
SuccessKPI
Ranking in AI Customer Experience Personalization
23rd
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
AI Quality Assurance (1st)
 

Mindshare comparison

As of July 2026, in the AI Customer Experience Personalization category, the mindshare of Jamf Protect is 0.7%. The mindshare of SuccessKPI is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Jamf Protect0.7%
SuccessKPI0.8%
Other98.5%
AI Customer Experience Personalization
 

Featured Reviews

Nick Rudman - PeerSpot reviewer
Project Manager at Wells Fargo
Security platform has reduced malware risk and has strengthened compliance for macOS endpoints
Jamf Protect provides multiple levels of telemetry collection, allowing me to select how sensitive I want to be on event triggers. Jamf Protect allows me to monitor against specific threat categories aligned to the MITRE ATT&CK framework. In addition to protection, I utilize Jamf Protect to monitor our endpoint compliance with the CIS critical security control baseline. If the environment is predominantly Apple based, Jamf Protect is a strong solution for providing EDR capabilities to endpoints. The detection capabilities are on par with other leading EDR tools, and it integrates well with Jamf MDM. The compliance telemetry, log forwarding, and USB device management included as part of Jamf Protect provide a good return on investment. Jamf Protect has had a positive impact on my organization, as it has been one of the best tools that protects against malware. It offers better detection of malware, reducing downtime and risk to our network by approximately 30 to 50 percent. Implementing it is straightforward, although there can be a steep learning curve in general, especially for less technical users. The competitive pricing included in the business package is great, and compliance with our security standards has been maintained.
Terry Lang - PeerSpot reviewer
Director of Customer Experience at Edcor Data Services LLC
Balanced scorecards have transformed daily agent self-management and improved quality bonuses
The best features of SuccessKPI are being able to use your base call center data and import other data from other sources easily to combine all of those into the business analytics tool, and it surfaces these in basic reports, dashboards, dossiers, graphs, and charts; there are dozens of different ways that you can surface that data. SuccessKPI has impacted my organization positively by allowing my agents to guide their own quality and manage their quality on a daily basis based upon the feedback that the system is giving them, and we have become so reliant on it that we actually use that report as the foundation for the quarterly quality bonus that my agents have, so they are able to manage and monitor their progress towards their quarterly quality bonus based on the statistics that we surface. One of the key things that we have seen is that our agents, especially our newer agents, are able to monitor their progress as they become more proficient with the different policies, procedures, and processes that our clients require on the telephone, and they can see that as it is surfaced in their balanced scorecard on a daily basis.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We mainly use Jamf Protect to protect staff computers from malware and antivirus."
"Jamf Protect has had a very positive impact on my organization; it has improved my visibility into endpoint activity across my macOS fleet, strengthened my security detection capabilities, and reduced the time required to investigate and respond to security incidents."
"The behavioral detection is valuable."
"If some other organization is using Jamf Pro, they should definitely go for Jamf Protect, as that will streamline many things for them."
"The tool's tech support is helpful and efficient. It also has an active community."
"My advice for others looking into using Jamf Protect is that it is an excellent tool to use to secure your devices, so I would recommend moving forward with it."
"Jamf Protect has positively impacted my organization by reducing malware, spam, and these kinds of threats from our company."
"Jamf Protect offers next-generation antivirus and Apple specific defense features, with real-time updates that block or look for any malicious software on the device, such as Trojans or crypto miners, so people feel secure and we feel secure as administrators that end users are protected from ransomware and other kinds of malicious software."
"SuccessKPI offers strong performance capabilities, eliminating the need for manual tracking as it provides appropriate and errorless analytics, which helps us to understand what improvements are necessary in our products based on customer preferences."
"SuccessKPI has impacted my organization positively by allowing my agents to guide their own quality and manage their quality on a daily basis based upon the feedback that the system is giving them, and we have become so reliant on it that we actually use that report as the foundation for the quarterly quality bonus that my agents have, so they are able to manage and monitor their progress towards their quarterly quality bonus based on the statistics that we surface."
 

Cons

"Jamf Protect needs to improve its pricing."
"Beginners need initial training."
"Jamf Protect can be improved because iOS and iPad protection is still limited compared to macOS coverage."
"Regarding improvements for Jamf Protect, I receive the warnings related to insecure website accesses through mail at a later stage, so if they could be flagged the moment I visit them, that would be great because I would know exactly which website was causing the warnings."
"Jamf Protect protects just Mac devices, and we would love to have one solution for other platforms and not just Mac devices."
"Overall, Jamf Protect is a strong product, but there are a few areas where it could be improved."
"Jamf Protect can be improved by addressing the steep learning curve for the custom analytics engine."
"The solution's integration with other tools is slow."
"As I previously stated, since I am a fresher, I initially struggle to understand how everything works, so making it more user-friendly for beginners to facilitate easy understanding would be beneficial."
"The ability to use the data and analytics tool with SuccessKPI can be a bit cumbersome to learn at first if you do not have a background in using any business intelligence tools, but once you learn it, it is a very robust tool."
 

Pricing and Cost Advice

"Jamf Protect costs double the price that we were paying before."
"It's significantly cheaper than other options like ApexOne."
"The licensing costs are yearly and expensive."
"Jamf Protect is an expensive solution."
"I rate the product price as a five on a scale of one to ten, where one is a low price, and ten is a high price."
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Top Industries

By visitors reading reviews
University
12%
Manufacturing Company
9%
Computer Software Company
8%
Financial Services Firm
8%
Construction Company
36%
Insurance Company
19%
Outsourcing Company
11%
Educational Organization
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise14
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Jamf Protect?
Regarding the current pricing, we just got a quotation for next year, actually, and it's the same as last year. There's no increase, but I still know the price is high, and it's worth the investment.
What needs improvement with Jamf Protect?
I think Jamf Protect can be improved because I submitted a report this morning about some features I want to get for Jamf Protect, so it will be more enhanced. The AI capability is still in the beg...
What is your primary use case for Jamf Protect?
I work at a school and I'm managing the entire school with Jamf Protect, so we're managing about 1,000 plus computers, and I'm in the IT department.
What needs improvement with SuccessKPI?
As I previously stated, since I am a fresher, I initially struggle to understand how everything works, so making it more user-friendly for beginners to facilitate easy understanding would be benefi...
What is your primary use case for SuccessKPI?
My main use case for SuccessKPI involves our company having six products, but the main products are four. Our company requires every employee to give their KPI every three months. For customers, we...
What advice do you have for others considering SuccessKPI?
I am working on a product with many modules, including client, contact, job, task, and legal modules, which makes it quite large. In my four months of work, I have not had a chance to go through al...
 

Overview

Find out what your peers are saying about Jamf Protect vs. SuccessKPI and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.