Ivanti Neurons for ITSM vs Serviceaide ChangeGear comparison

Ivanti and Serviceaide are both solutions in the IT Service Management (ITSM) category. Ivanti is ranked #6 with an average rating of 8.3, while Serviceaide is ranked #34. Ivanti holds a 2.5% mindshare in ISM, compared to Serviceaide’s 0.4% mindshare. Additionally, 91% of Ivanti users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

Ivanti Neurons for ITSM

Read 16 Ivanti Neurons for ITSM reviews

925 Views
357 Comparison Views

91% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

194 Views
88 Comparison Views

85% willing to recommend

Ivanti Neurons for ITSM

Serviceaide ChangeGear

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and Ivanti Neurons for ITSM compete in the IT service management domain. Serviceaide ChangeGear is favored for its affordability and strong support, whereas Ivanti Neurons for ITSM offers a comprehensive feature set, making it more suitable for those seeking advanced capabilities despite a higher cost.

Features: Serviceaide ChangeGear offers customizable workflows, incident management, and seamless integration with other systems. Ivanti Neurons for ITSM provides AI-driven functionalities, proactive problem management, and enhanced automation features.

Room for Improvement: Serviceaide ChangeGear could enhance its advanced automation capabilities, improve AI functionalities, and offer richer analytics tools. Ivanti Neurons for ITSM might benefit from simplifying its initial setup process, improving user interface intuitiveness, and offering more cost-effective scaling options.

Ease of Deployment and Customer Service: Serviceaide ChangeGear provides an intuitive deployment experience and dedicated support for quick resolution. Ivanti Neurons for ITSM requires more initial setup, but its thorough implementation process and ongoing customer service maximize solution potential.

Pricing and ROI: Serviceaide ChangeGear is cost-effective, providing quick ROI through lower setup costs and simple platform benefits. Ivanti Neurons for ITSM has a higher entry cost but offers long-term ROI due to its robust features, leading to greater efficiency savings over time.

To learn more, read our detailed Ivanti Neurons for ITSM vs. Serviceaide ChangeGear Report (Updated: May 2025).

Buyer's Guide

Ivanti Neurons for ITSM vs. Serviceaide ChangeGear

May 2025

Download the complete report

Helped 857,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons for ITSM

Ranking in Help Desk Software

10th

Ranking in IT Service Management (ITSM)

6th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Serviceaide ChangeGear

Ranking in Help Desk Software

33rd

Ranking in IT Service Management (ITSM)

34th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of Ivanti Neurons for ITSM is 2.5%, up from 1.7% compared to the previous year. The mindshare of Serviceaide ChangeGear is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Anoir LOUHICHI

Consultant ITSM at Easydesk

Integration flexibility and informative dashboards enable effective workflow management

Ivanti Neurons allows me to adjust our workflow according to our needs. It offers flexibility, integration with our solution, sends alerts, and provides information about service availability. The tool also allows me to manage partners and deal with recurrent incidents and errors. The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.

Read full review

Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is easy to use and has a user-friendly interface"

"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."

"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."

"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."

"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically."

"The solution's installation depends on its customization. It is easy."

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."

More Ivanti Neurons for ITSM pros

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

Cons

"Support needs improvement in terms of responsiveness and timeliness."

"They could provide product integration with popular platforms."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."

"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."

"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."

More Ivanti Neurons for ITSM cons

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

Pricing and Cost Advice

"The product is affordable for small businesses."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The price is on the higher side. The support is included in the standard licensing fees."

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

See recommendations

857,028 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

12%

Government

10%

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

See all answers

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

See all answers

What needs improvement with Ivanti Neurons for ITSM?

There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.

See all answers

Ask a question

Earn 20 points

Comparisons

ServiceNow vs Ivanti Neurons for ITSM

Compared 30% of the time

ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM

Compared 10% of the time

BMC Helix ITSM vs Ivanti Neurons for ITSM

Compared 9% of the time

JIRA Service Management vs Ivanti Neurons for ITSM

Compared 9% of the time

Vision Helpdesk vs Ivanti Neurons for ITSM

Compared 8% of the time

More Ivanti Neurons for ITSM Competitors

ServiceNow vs Serviceaide ChangeGear

Compared 100% of the time

More Serviceaide ChangeGear Competitors

Product Reports

Buyer's Guide

Ivanti Neurons for ITSM

June 2025

Download Ivanti Neurons for ITSM product report

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download Serviceaide ChangeGear product report

Also Known As

HEAT Service Management

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Oakwood Systems Group

Buyer's Guide

Ivanti Neurons for ITSM vs. Serviceaide ChangeGear

May 2025

Free Report: Ivanti Neurons for ITSM vs. Serviceaide ChangeGear

Find out what your peers are saying about Ivanti Neurons for ITSM vs. Serviceaide ChangeGear and other solutions. Updated: May 2025.

DOWNLOAD NOW

857,028 professionals have used our research since 2012.

See our Ivanti Neurons for ITSM vs. Serviceaide ChangeGear report.

See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.