Ivanti Neurons for ITSM vs Serviceaide ChangeGear comparison

Ivanti and Serviceaide are both solutions in the IT Service Management (ITSM) category. Ivanti is ranked #12 with an average rating of 8.3, while Serviceaide is ranked #32. Ivanti holds a 2.1% mindshare in ISM, compared to Serviceaide’s 1.1% mindshare. Additionally, 92% of Ivanti users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

Ivanti Neurons for ITSM

Read 17 Ivanti Neurons for ITSM reviews

1,401 Views
1,023 Comparison Views

92% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

736 Views
456 Comparison Views

85% willing to recommend

Ivanti Neurons for ITSM

Serviceaide ChangeGear

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and Ivanti Neurons for ITSM compete in the IT service management domain. Serviceaide ChangeGear is favored for its affordability and strong support, whereas Ivanti Neurons for ITSM offers a comprehensive feature set, making it more suitable for those seeking advanced capabilities despite a higher cost.

Features: Serviceaide ChangeGear offers customizable workflows, incident management, and seamless integration with other systems. Ivanti Neurons for ITSM provides AI-driven functionalities, proactive problem management, and enhanced automation features.

Room for Improvement: Serviceaide ChangeGear could enhance its advanced automation capabilities, improve AI functionalities, and offer richer analytics tools. Ivanti Neurons for ITSM might benefit from simplifying its initial setup process, improving user interface intuitiveness, and offering more cost-effective scaling options.

Ease of Deployment and Customer Service: Serviceaide ChangeGear provides an intuitive deployment experience and dedicated support for quick resolution. Ivanti Neurons for ITSM requires more initial setup, but its thorough implementation process and ongoing customer service maximize solution potential.

Pricing and ROI: Serviceaide ChangeGear is cost-effective, providing quick ROI through lower setup costs and simple platform benefits. Ivanti Neurons for ITSM has a higher entry cost but offers long-term ROI due to its robust features, leading to greater efficiency savings over time.

To learn more, read our detailed Ivanti Neurons for ITSM vs. Serviceaide ChangeGear Report (Updated: January 2026).

Buyer's Guide

Ivanti Neurons for ITSM vs. Serviceaide ChangeGear

January 2026

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons for ITSM

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

12th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Serviceaide ChangeGear

Ranking in Help Desk Software

31st

Ranking in IT Service Management (ITSM)

32nd

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of Ivanti Neurons for ITSM is 2.1%, up from 2.1% compared to the previous year. The mindshare of Serviceaide ChangeGear is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
Ivanti Neurons for ITSM	2.1%
Serviceaide ChangeGear	1.1%
Other	96.8%

IT Service Management (ITSM)

Featured Reviews

Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

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Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is an excellent alternative to ServiceNow for smaller companies."

"The solution is easy to use and has a user-friendly interface"

"The solution's installation depends on its customization. It is easy."

"The solution's technical support is excellent. I rate the technical support a ten out of ten."

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

"Ivanti Neurons allows me to adjust our workflow according to our needs."

More Ivanti Neurons for ITSM pros

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

Cons

"I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited."

"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."

"There's a lack of integration with other products. This needs to be improved."

"Configuration requirements are extensive, even in basic Service Desk processes."

"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."

"We'd like more integration with solutions like SolarWinds."

"Support needs improvement in terms of responsiveness and timeliness."

"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."

More Ivanti Neurons for ITSM cons

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

Pricing and Cost Advice

"The product is affordable for small businesses."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"The price is on the higher side. The support is included in the standard licensing fees."

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

10%

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

Questions from the Community

What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

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What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

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What needs improvement with Ivanti Neurons for ITSM?

Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool. I am not sure if there i...

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Comparisons

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Compared 7% of the time

Vision Helpdesk vs Ivanti Neurons for ITSM

Compared 6% of the time

Cherwell Service Management vs Ivanti Neurons for ITSM

Compared 6% of the time

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Compared 39% of the time

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Compared 9% of the time

Agiloft Service Desk Suite vs Serviceaide ChangeGear

Compared 8% of the time

PagerDuty Operations Cloud vs Serviceaide ChangeGear

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Compared 8% of the time

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Product Reports

Buyer's Guide

Ivanti Neurons for ITSM

January 2026

Download Ivanti Neurons for ITSM product report

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download Serviceaide ChangeGear product report

Also Known As

HEAT Service Management

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Oakwood Systems Group

Buyer's Guide

Ivanti Neurons for ITSM vs. Serviceaide ChangeGear

January 2026

Free Report: Ivanti Neurons for ITSM vs. Serviceaide ChangeGear

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