We performed a comparison between Interactive Intelligence and Oracle Fusion Service based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The social media integration is excellent."
"Interactive Intelligence is quite user friendly."
"Oracle Fusion Service offers good efficiency."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"Oracle Service Cloud could improve the integration for older platforms."
"The solution is completely cloud-based and very easy to access from anywhere."
"The solution is easy to learn."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The most valuable feature of the solution is that customers can easily understand it."
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
"The user experience has to be much better."
"Lacks the ability to deploy custom code for customization."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The product's option to upload payroll data doesn't work seamlessly."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"The vendor must provide a user-friendly mobile application."
Interactive Intelligence is ranked 29th in CRM with 2 reviews while Oracle Fusion Service is ranked 8th in CRM with 30 reviews. Interactive Intelligence is rated 9.0, while Oracle Fusion Service is rated 8.6. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM. See our Interactive Intelligence vs. Oracle Fusion Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
