Helpful in handling areas like complex data sources and data processing but needs improved support servicesThe major challenge with the tool stems from the fact that if you are implementing it in the cloud, then it has to be within the framework. Another challenge is the large volume of data. Informatica PowerExchange is a product through which we enable connectivity, so it is not an application product or a stand-alone tool, but Informatica's core systems or IICS uses it to connect to multiple systems. The major challenge associated with the tool is on the infrastructure side. The tool's features could be something faster with more connectors. A number of connectors can help connect to a wide variety of applications. The tool should focus on reducing the resilient time, like, if any network disconnectivity happens, then auto-reconnection and the retry method should be more robust so that manual intervention is not required. We communicate with the tool's support team as we need to raise our issues with them. I have already worked with Informatica and have a total experience of around eight to nine years; the one problem with the tool is its support team since they take a lot of time to address a particular issue. If one time you schedule a call and explain the situation to them about the issue, the support team will raise tickets and take notes. They will ask you to share the logs or screenshots of the errors, and you will get no resolution. The support team will randomly give you some documents and expect you to go through them, and if you get back to them with questions, a new person will be allocated, and you will have to start explaining everything again. I would not say it is a pleasant experience.
