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IFS Cloud Platform vs Zingly.ai comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 5, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IFS Cloud Platform
Ranking in Customer Experience Management
11th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
32
Ranking in other categories
CRM (29th), Field Service Management (2nd), Help Desk Software (16th), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (9th), IT Asset Management (13th), IT Service Management (ITSM) (14th), License Management (2nd)
Zingly.ai
Ranking in Customer Experience Management
15th
Average Rating
9.0
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Customer Experience Management category, the mindshare of IFS Cloud Platform is 2.2%, down from 2.6% compared to the previous year. The mindshare of Zingly.ai is 1.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Mindshare Distribution
ProductMindshare (%)
IFS Cloud Platform2.2%
Zingly.ai1.0%
Other96.8%
Customer Experience Management
 

Featured Reviews

reviewer2268153 - PeerSpot reviewer
Cloud Operations Engineer
Integrated planning has improved production scheduling and now reduces downtime and costs
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.
Srivathsanr R. - PeerSpot reviewer
Head Of Business Finance at Zensar Technologies
Customer journeys have been transformed and sales teams manage client relationships more effectively
I feel that everything is all right as per our organization's requirements regarding Zingly.ai. However, something that could be improved is the learning curve; it could be more user-centric because it can be difficult for someone who is not from a technical background. About eight months back, we introduced Zingly.ai to our sales team. As they are not from the technical team, they found it very difficult to understand due to their non-technical background. When we arranged knowledge transfer sessions for them, they struggled. However, we ensured that our technical personnel provided simple demos and guided them through how to use the platform. Apart from that, I don't feel that there is any problem; everything is all right.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."
"The most valuable feature to us was the capability to quickly identify the tickets we have open with people and follow up them."
"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."
"IFS Applications is very user-friendly and easy to deploy, and it's suitable for small and medium enterprises."
"The most valuable feature is the distribution module."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"Zingly.ai has positively impacted our organization by significantly increasing the sales conversation capacity, raising it by 300%."
"Zingly.ai has positively impacted my organization by automating repetitive customer interactions, reducing support workload, improving agent productivity, and enhancing customer satisfaction."
 

Cons

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"Documentation-wise, they need more."
"Customization needs to be improved."
"There are some stability issues."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."
"Zingly.ai should improve by adding more third-party integrations and enhancing reporting customization."
"However, something that could be improved is the learning curve; it could be more user-centric because it can be difficult for someone who is not from a technical background."
 

Pricing and Cost Advice

"Licensing is on an annual basis, with no additional costs."
"There's an additional yearly cost for support."
"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
"It is better to buy implementation services from IFS than from partners"
"There are varying license levels that you can purchase."
"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."
"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."
"We pay for a license to use the solution, which is not very expensive."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Construction Company
10%
Financial Services Firm
8%
Outsourcing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
There are features that came up during implementation that we are not actually using today, such as field service management (FSM), because we do not have any field technicians visiting customer si...
What is your primary use case for IFS Applications?
My main use case for IFS Cloud Platform is for production planning, where I typically use it for production scheduling and for inventory management. When I open IFS Cloud Platform, the first thing ...
What is your experience regarding pricing and costs for Zingly.ai?
My experience with Zingly.ai's pricing, setup cost, and licensing is that it follows an enterprise-focused pricing model rather than a self-service subscription model. Pricing is generally customiz...
What needs improvement with Zingly.ai?
Zingly.ai should improve by adding more third-party integrations and enhancing reporting customization. Increasing market awareness is also essential because more training resources, case studies, ...
What is your primary use case for Zingly.ai?
My main use case for Zingly.ai is that customer support teams, customer success teams, contact centers, sales teams, and financial institutions, including healthcare organizations can use it. Organ...
 

Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Information Not Available
Find out what your peers are saying about IFS Cloud Platform vs. Zingly.ai and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.