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IDERA Uptime Infrastructure Monitor vs TOPdesk comparison

The compared IDERA and TOPdesk solutions aren't in the same category. IDERA is ranked #106 in NMS , and holds a 0.1% mindshare in the category. TOPdesk is ranked #17 in HDS , with an average rating of 8.0, and holds a 2.3% mindshare. Additionally, 100% of IDERA users are willing to recommend the solution, compared to 84% of TOPdesk users who would recommend it.
IDERA Uptime Infrastructure...
Read 5 IDERA Uptime Infrastructure Monitor reviews
  • 303 Views
  • 194 Comparison Views
100% willing to recommend
TOPdesk
Read 10 TOPdesk reviews
  • 1,122 Views
  • 875 Comparison Views
84% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between IDERA Uptime Infrastructure Monitor and TOPdesk based on real PeerSpot user reviews.

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Network Monitoring Software
August 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IDERA Uptime Infrastructure...
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
5
Ranking in other categories
Network Monitoring Software (106th), IT Infrastructure Monitoring (67th)
TOPdesk
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
Help Desk Software (17th), IT Service Management (ITSM) (15th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. IDERA Uptime Infrastructure Monitor is designed for Network Monitoring Software and holds a mindshare of 0.1%, up 0.1% compared to last year.
TOPdesk, on the other hand, focuses on Help Desk Software, holds 2.3% mindshare, up 1.6% since last year.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
IDERA Uptime Infrastructure Monitor0.1%
Zabbix12.3%
LibreNMS4.8%
Other82.8%
Network Monitoring Software
Help Desk Software Market Share Distribution
ProductMarket Share (%)
TOPdesk2.3%
ServiceNow21.2%
JIRA Service Management8.8%
Other67.7%
Help Desk Software
 

Featured Reviews

Nafiu Garba - PeerSpot reviewer
It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices
What I like best about IDERA Uptime Infrastructure Monitor is that it offers different licensing types. Hence, it allows my organization to extend the services to clients and not just use the solution within the organization. My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices.
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Martina Peneva - PeerSpot reviewer
Implement service management changes while addressing UI improvements
Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"TOPdesk is overall very stable."
"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."
"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."
"The most valuable feature of the solution is the ticketing feature."
"The most valuable feature of this solution is the incident management module."
"Change management is the most critical feature."
"The most valuable feature of TOPdesk is the reports."
"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."
More TOPdesk pros
 

Cons

"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."
"The solution should be made more user-friendly."
"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."
"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."
"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes."
"From a UI perspective, there is room for improvement. It sometimes takes many steps to do something simple, like creating or moving a knowledge item."
"An operator is also a user but requires creating two different records."
"Change management implementation, facility management, and making reservations on assets can be improved."
More TOPdesk cons
 

Pricing and Cost Advice

"I'm based in Nigeria, and the conversion rate affects the pricing for IDERA Uptime Infrastructure Monitor, but globally, pricing is reasonable. I'm rating pricing for the solution seven on a scale of one to ten."
"Compared to other products in this segment, I think that they are priced well and not too expensive."
"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."
"There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."
"The solution is inexpensive compared to competitors."
"TOPdesk's pricing is cheaper than Jira's."
"The solution's pricing is reasonable and not expensive."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
17%
Educational Organization
10%
Manufacturing Company
10%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

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What do you like most about TOPdesk?
The most valuable feature of TOPdesk is the reports.
See all answers
What is your experience regarding pricing and costs for TOPdesk?
The solution's pricing is reasonable and not expensive.
See all answers
What needs improvement with TOPdesk?
From a UI perspective, there is room for improvement, as some tasks like creating or moving a knowledge item within the library require many steps instead of simple actions like drag and drop. This...
See all answers
 

Comparisons

TruView vs IDERA Uptime Infrastructure Monitor Logo
TruView vs IDERA Uptime Infrastructure Monitor
Compared 100% of the time
More IDERA Uptime Infrastructure Monitor Competitors
ServiceNow vs TOPdesk Logo
ServiceNow vs TOPdesk
Compared 35% of the time
JIRA Service Management vs TOPdesk Logo
JIRA Service Management vs TOPdesk
Compared 19% of the time
Freshdesk vs TOPdesk Logo
Freshdesk vs TOPdesk
Compared 11% of the time
BMC Helix ITSM vs TOPdesk Logo
BMC Helix ITSM vs TOPdesk
Compared 6% of the time
GLPI by Teclib vs TOPdesk Logo
GLPI by Teclib vs TOPdesk
Compared 6% of the time
More TOPdesk Competitors
 

Product Reports

Buyer's Guide
Network Monitoring Software
August 2025
IDERA Uptime Infrastructure Monitor reportDownload IDERA Uptime Infrastructure Monitor product report
Buyer's Guide
Help Desk Software
August 2025
TOPdesk reportDownload TOPdesk product report
 

Also Known As

IDERA UIM, uptime software up.time
No data available
 

Overview

Uptime Infrastructure Monitor helps IT administrators to unify performance monitoring and optimization of IT infrastructure. Unlike its competition, it provides monitoring of a broad range of platforms and applications, ability to set service-level agreements, and support of both agent and agentless monitoring.

IDERA
Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
TOPdesk
 

Sample Customers

TeleComputing; Manitoba Hydro; Blevins Inc.; City of Malmö
City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Buyer's Guide
Network Monitoring Software
August 2025
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