We compared IBM Watson Customer Experience Analytics and Qualtrics Customer XM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: IBM Watson Customer Experience Analytics is renowned for its advanced AI-driven analytics capabilities. Qualtrics Customer XM excels in its ability to integrate and analyze data from multiple sources, providing valuable analytic tools for identifying trends.
Room for Improvement: IBM Watson users say the solution should simplify its user interface and data integration. Some noted limited customization options and performance problems. Users say that Qualtrics Customer XM should simplify and streamline its interface while improving integration with other systems.
Service and Support: IBM support is considered efficient and supportive. Qualtrics customers tend to seek help from partners or third-party providers instead of relying on Qualtrics for their customer service requirements.
Ease of Deployment: Deploying IBM Watson Customer Experience Analytics is considered relatively straightforward, and users say the instructions are clear. Qualtrics Customer XM has a complex setup process that requires an implementation partner to be involved for several months. Additionally, it requires a significant upfront resource investment.
Comparison Results: IBM Watson Customer Experience Analytics provides deep customer insights with AI-powered analytics. Users like its customizable dashboards and seamless integration with other systems. However, the solution has a long learning curve, and some users reported issues with glitches and sluggish performance. Qualtrics Customer XM is praised for its strong data integration and analysis capabilities. At the same time, some users find it challenging to navigate and want more comprehensive reporting and analytics.
"The ability to create meaningful reports and dashboards to tell stories."
"Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations."
"We can integrate data and run an algorithm."
"The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item."
"The technical side requires development skills during implementation. This could be simplified."
"The solution's integration with Salesforce should be improved."
"Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically."
"It is not easy to implement."
Earn 20 points
IBM Watson Customer Experience Analytics is ranked 6th in Customer Experience Management while Qualtrics Customer XM is ranked 2nd in Customer Experience Management with 4 reviews. IBM Watson Customer Experience Analytics is rated 10.0, while Qualtrics Customer XM is rated 8.2. The top reviewer of IBM Watson Customer Experience Analytics writes "Great granular DOM level with excellent analytics and reporting". On the other hand, the top reviewer of Qualtrics Customer XM writes "Helps us to identify broad populations and correlate data from different speeds". IBM Watson Customer Experience Analytics is most compared with IBM Watson Commerce Insights and Anthology Engage, whereas Qualtrics Customer XM is most compared with Medallia Experience Cloud.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.