IBM Tivoli Business Service Manager vs Zenoss Service Dynamics comparison

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Executive Summary

We performed a comparison between IBM Tivoli Business Service Manager and Zenoss Service Dynamics based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, BMC, ScienceLogic and others in Event Monitoring.
To learn more, read our detailed Event Monitoring Report (Updated: November 2022).
655,465 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."
  • "There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."
  • More Zenoss Service Dynamics Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I can't speak to the cost of the solution. I have no visibility on that.
    Top Answer:The solution just isn't being updated enough. IBM is not updating to make it possible to use cloud infrastructure. The product is very late to the game and the new technology is hard. A simple example… more »
    Top Answer:In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and… more »
    Top Answer:What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates… more »
    Top Answer:There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part… more »
    Ranking
    16th
    out of 18 in Event Monitoring
    Views
    256
    Comparisons
    145
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    5th
    out of 18 in Event Monitoring
    Views
    3,101
    Comparisons
    2,667
    Reviews
    2
    Average Words per Review
    946
    Rating
    8.5
    Comparisons
    Also Known As
    Tivoli Business Service Manager, BSM
    Learn More
    Overview
    IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

    Zenoss Service Dynamics (ZSD) is a software-defined IT operations platform that provides

    deep performance insights through real-time analytics to help your organization optimize any IT environment by building granular and intelligent infrastructure relationship models. ZSD has a highly flexible user interface, provides immediate root-cause analysis, helps prevent IT disruptions, offers intelligent automation, and also includes optimized infrastructure performance. The solution can be delivered as on-premises software or as a Zenoss-hosted service (ZaaS).

    Zenoss Service Dynamics Features

    ZSD has many valuable key features. Some of the most useful ones include:

    • Real-time service model: This feature is designed to help your organization understand the relationships and interdependencies between the IT services you are responsible for delivering and your constantly changing infrastructure.
    • Operational analytics: The solution offers in-depth operational analytics reporting based on a normalized and centralized data store. With its operational analytics, you can view historical performance and event management trends month over month, quarter over quarter, and year over year. You can do this by using your own custom report or by using one of the solution’s out-of-box reports.
    • Root-cause analysis: ZSD allows you to conduct root-cause analysis of performance and availability issues for services, which reduces event storms to a prioritized list of most likely events.
    • Predictive reporting: Using this feature, you can filter out insignificant outliers, then generate projections that help you proactively manage future capacity requirements that are based on historical usage data.

    Zenoss Service Dynamics Benefits

    There are many benefits to implementing ZSD. Some of the biggest advantages the solution offers include:

    • Gain total visibility of overall IT service health with intelligent dashboards and reports.
    • Eliminate risk associated with digital transformation.
    • Use real-time modeling to gain awareness of end-to-end infrastructure-related risks.
    • View performance and anomalies across all on-premises and cloud infrastructures.
    • Apply consistent monitoring policies across all cloud and on-premises systems.
    • Enable agile IT while eliminating employee fatigue by reducing alerts.
    • Future-proof your monitoring platform to run at any scale.
    • Get AIOps insights to predict service health and performance issues.
    • Collaborate across teams to coordinate investigation and problem-solving.
    • Deliver management as a service for DevOps teams.
    • Leverage AI and machine learning for predictive analytics.

    Reviews from Real Users

    PeerSpot user Aldo-P., Security Architect at ITSur, says, “The solution has a variety of great features. The dashboard is excellent. With it, I can see everything from one place. It gives me a full picture of my networks and I can quickly see if there are any trouble areas to note. The user experience is excellent. Within the solution is a piece of software called Twill, which is very good. It's like dynamic monitoring. Twill provides a great user experience. I can put the URL from a website and I can send the user and password on that. Overall, it's a great solution, and I consider it to be one of the best. The initial setup is very easy. The product offers good documentation that helps with initial training.”

    Offer
    Learn more about IBM Tivoli Business Service Manager
    Learn more about Zenoss Service Dynamics
    Sample Customers
    SSGC
    2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation
    Top Industries
    VISITORS READING REVIEWS
    Insurance Company21%
    Financial Services Firm18%
    Computer Software Company16%
    Comms Service Provider7%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider9%
    Financial Services Firm8%
    Healthcare Company7%
    Company Size
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise11%
    Large Enterprise79%
    REVIEWERS
    Small Business50%
    Midsize Enterprise13%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise12%
    Large Enterprise67%
    Buyer's Guide
    Event Monitoring
    November 2022
    Find out what your peers are saying about Microsoft, BMC, ScienceLogic and others in Event Monitoring. Updated: November 2022.
    655,465 professionals have used our research since 2012.

    IBM Tivoli Business Service Manager is ranked 16th in Event Monitoring while Zenoss Service Dynamics is ranked 5th in Event Monitoring with 3 reviews. IBM Tivoli Business Service Manager is rated 0.0, while Zenoss Service Dynamics is rated 8.6. On the other hand, the top reviewer of Zenoss Service Dynamics writes "Good user experience with an easy initial setup and good documentation". IBM Tivoli Business Service Manager is most compared with SCOM and CA OPS MVS Event Management and Automation, whereas Zenoss Service Dynamics is most compared with Zabbix, Nagios XI, PRTG Network Monitor, Amazon CloudWatch and ITRS Geneos.

    See our list of best Event Monitoring vendors.

    We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.