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IBM Managed Security Services vs Symantec Cyber Security Services [EOL] comparison

IBM and Broadcom are both solutions in the Managed Security Services Providers (MSSP) category. Additionally, 100% of IBM users are willing to recommend the solution, compared to 83% of Broadcom users who would recommend it.
IBM Managed Security Services
Read 1 IBM Managed Security Services review
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  • 205 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between IBM Managed Security Services and Symantec Cyber Security Services [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Check Point Software Technologies, Secureworks, Ace Cloud Hosting and others in Managed Security Services Providers (MSSP).

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To learn more, read our detailed Managed Security Services Providers (MSSP) Report (Updated: January 2025).
Buyer's Guide
Managed Security Services Providers (MSSP)
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Managed Security Services
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Managed Security Services Providers (MSSP) (9th)
Symantec Cyber Security Ser...
Average Rating
7.8
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Featured Reviews

SL
Helps improve cybersecurity with comprehensive reporting and analytics
While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience. Although the software's functionality is robust, a more intuitive and user-friendly interface would enhance the efficiency of security operations and reduce the learning curve for new users. Additionally, in the next release, it would be beneficial to include more automated response capabilities. Integration with AI-driven automation and orchestration tools could help streamline incident response processes further, allowing for faster and more precise remediation actions. Moreover, incorporating enhanced threat intelligence feeds and machine learning algorithms to bolster the system's ability to detect emerging threats would be a valuable addition. These improvements would further solidify the software's position as a top-tier managed security service, providing organizations with even greater protection against ever-evolving cyber threats.
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OR
Mature, stable, and reduces threats.Symantec Managed Security Services has been relatively easy to deploy and operate. Symantec's support is knowledgeable at the lowest tier and responsive.
The part of the product that I think needs the most work is reporting. From time-to-time, we face different challenges, so flexibility and improved reporting details would be more convenient in order to get the information we need. If we generate a report from SIEM (Security Information and Event Management) we see all the details end-to-end. In fact, they also show us the global map as well. Symantec needs to do something more like this and expand the reporting capabilities to match the competition. The technology over time leads to change and evolution, and competing products need to stay in the race. Besides this divergence in reporting, Cyber Security Services is a genuinely great product. Besides the reporting, I think Symantec has to focus on some cloud service as well. Most of the appliances getting fees from AlienVault cloud have more focus on the potential of the cloud as it seems to be much of the future of all aspects of computing. I think these are the two focusing points Symantec needs to take into account.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Collaborating with IBM's experts has fine-tuned our security processes and incident response capabilities."
"The most valuable feature is the management portal."
"The solution is very easy to use. It's not very complicated."
"The most valuable features are the firewall and the IPS."
"The technical aspects and the features of this product are all good."
"This product has a feature-rich environment that fill the needs of those looking for antivirus but it is more than just a solution for antivirus and cybersecurity services."
"The solution offers good device control."
 

Cons

"While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience."
"Technical support is the one thing about this solution that is not good."
"The solution needs to improve its reporting functionality. That's lacking right now. They need to change the layout or make it more functional."
"The reporting has fallen behind competing products and needs to be updated to meet or beat the competition."
"The stability of the solution could use a lot of improvement. It was our biggest concern."
"As far as new ransomware and the next-generation malware is concerned, Symantec is not quite up to the mark."
"This solution needs to improve with respect to zero-day attack response."
 

Pricing and Cost Advice

Information not available
"Currently, we are paying about $3,000-$4,000 yearly. I don't believe there are costs above the standard licensing fee."
"The list price is approximately $50 USD annually per user."
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867,497 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise4
Large Enterprise2
 

Comparisons

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HPE Managed Security Services (MSS) vs IBM Managed Security Services
Compared 38% of the time
Arctic Wolf Managed Detection and Response vs IBM Managed Security Services Logo
Arctic Wolf Managed Detection and Response vs IBM Managed Security Services
Compared 33% of the time
Secureworks Taegis Managed XDR / MDR vs IBM Managed Security Services Logo
Secureworks Taegis Managed XDR / MDR vs IBM Managed Security Services
Compared 29% of the time
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Wipro Managed Security Services vs Symantec Cyber Security Services [EOL] Logo
Wipro Managed Security Services vs Symantec Cyber Security Services [EOL]
Compared 100% of the time
More Symantec Cyber Security Services [EOL] Competitors
 

Product Reports

Buyer's Guide
Managed Security Services Providers (MSSP)
January 2025
IBM Managed Security Services reportDownload IBM Managed Security Services product report
Buyer's Guide
Symantec Cyber Security Services [EOL]
August 2025
Symantec Cyber Security Services [EOL] reportDownload Symantec Cyber Security Services [EOL] product report
 

Overview

Today's rapidly evolving threat landscape demands smarter and more responsive managed security services. IBM Managed Security Services offer the industry-leading tools, technology and expertise to help secure your information assets around the clock, often at a fraction of the cost of in-house security resources. IBM Security Operations Center Portal, a single window into your entire security world, is included in every managed security service.
IBM

Technology alone may not stop advanced threats. You need security experts on hand to interpret and prioritize the critical events that need action. Your designated and highly specialized, in-region security analysts are available 24x7 to act as an extension of your team, continuously monitoring and hunting for advanced threats. Our analysts are some of the best-trained security experts in the world and they leverage state of the art technologies and global threat intelligence to minimize the business impact of cyber attacks. Detect, assess, and respond to attacks faster with Symantec Cyber Security Services.

Broadcom
 

Sample Customers

Carnegie Mellon University, Bridgevine, immixGroup, Apptimate AB, WeCloud AB, DSB Consulting, Zumidian, Australian Government Department of Defence, Factor-y S.r.l., Logicalis US, Refresco Gerber
BayWa, Carrington Holding Company, Citizens Business Bank, Englewood Hospital and Medical Center, FBL Financial, Molina Healthcare Inc., Pgi, Sealed Air, TSO cloud
Buyer's Guide
Managed Security Services Providers (MSSP)
January 2025
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We monitor all Managed Security Services Providers (MSSP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.