Zendesk and HubSpot Sales Hub are key players in the customer service and sales software sector. While Zendesk impresses with its customer support capabilities and pricing, HubSpot Sales Hub is often the preferred option for sales-focused organizations due to its robust sales-driven features and long-term value.
Features: Zendesk excels with an advanced ticketing system, comprehensive automation, and seamless integration capabilities. HubSpot Sales Hub offers a strong CRM system, efficient email tracking, and convenient meeting scheduling, which enhance sales productivity.
Room for Improvement: Zendesk could enhance its analytics capabilities and simplify its integration process to accommodate diverse platforms. There is also room for improvement in mobile app functionality. HubSpot Sales Hub might benefit from advanced customization features, better reporting tools, and more streamlined interface options to enhance user experience.
Ease of Deployment and Customer Service: Zendesk provides a streamlined setup with extensive customization options, making it ideal for large support teams. HubSpot Sales Hub offers straightforward deployment with an emphasis on seamless CRM integration, suitable for sales-focused teams aiming for efficient sales process alignment.
Pricing and ROI: Zendesk presents flexible pricing with significant ROI by enhancing customer service operations. HubSpot Sales Hub provides competitive pricing plans directed at boosting sales productivity, with a strong ROI seen in improved sales performance. While Zendesk is noted for affordable support solutions, the pricing for HubSpot Sales Hub is often justified by its extensive sales features.
It is more difficult with the language in Portuguese, which complicates understanding other functions.
The technical support provided by Zendesk has been very satisfactory.
Zendesk can scale from very small companies to very large ones.
The stability has been quite reliable.
HubSpot Sales Hub could be improved by being more affordable in other countries.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
It is not the cheapest solution nor the most expensive, but it provides value for money.
The divisions for sales and the graphics are very customizable in HubSpot Sales Hub.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
Powerful Sales Software That Grows With You
Track how deals are progressing, organize all sales activity in one place, and accelerate sales cycles to close more deals, faster.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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