We performed a comparison between HubSpot Sales Hub and Pega Customer Service based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities."
"You can create the workflows and also the different dashboards that you can create. I find it really convenient to generate a lot of reports plus the different views to present the deals."
"The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple."
"The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities."
"The most valuable feature of the solution is the tracking of customer interaction and client introduction."
"I found the interface to be modern and intuitive. It offers excellent documentation and guidance for effectively managing sales pipelines."
"HubSpot Sales Hub provides its users with very user-friendly UX or customization controls."
"HubSpot Sales Hub is useful for managing workflows."
"The product is scalable. It works efficiently for changing existing features."
"Pega Customer Service is scalable."
"The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."
"The most valuable feature of the solution is case management and different configurations."
"The solution should have more integration options."
"There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation."
"There is a general challenge with CRMs, including HubSpot Sales Hub, where users may not fully understand the system's capabilities. I believe there is a need for better clarification and explanation of what CRMs entail."
"When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business."
"The initial setup process is not very complicated."
"In my experience, the reporting area of the solution is somewhere the solution lacks a bit."
"There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great."
"The solution is good, but it could be more straightforward."
"Pega JVM function needs to be improved."
"The licensing cost could also be improved."
"The only concern I have seen about the product is its prices."
"The product's pricing needs improvement."
HubSpot Sales Hub is ranked 15th in CRM with 14 reviews while Pega Customer Service is ranked 37th in CRM with 4 reviews. HubSpot Sales Hub is rated 7.8, while Pega Customer Service is rated 8.6. The top reviewer of HubSpot Sales Hub writes "A solution that provides value for money, along with a clean user interface and easy setup process". On the other hand, the top reviewer of Pega Customer Service writes " The product offers a good interface and automation capabilities, along with great technical support". HubSpot Sales Hub is most compared with Affinity, whereas Pega Customer Service is most compared with . See our HubSpot Sales Hub vs. Pega Customer Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
