"HelpSystems Powertech's feature that I have found most valuable is its flexibility. It is able to be extended. A lot of the products these days, especially the ones on the cloud, are limited and can't handle all the use cases. Often there is not even a way to customize the application to meet uncommon use cases and HelpSystems provides an infrastructure that lends itself to the ability to be customized."
"The live recording is a very useful feature."
"In terms of what could be improved, I would say the support of the product. It's hard to get support for it. I think this is emblematic of the fact that they don't have a lot of employees who have long-term experience with it."
"The newer interface is more difficult to use than the previous one, and consequently, new users might need more training."
HelpSystems Powertech Identity & Access Manager is ranked 13th in Privileged Access Management (PAM) with 1 review while IBM Security Secret Server is ranked 7th in Privileged Access Management (PAM) with 1 review. HelpSystems Powertech Identity & Access Manager is rated 5.0, while IBM Security Secret Server is rated 10.0. The top reviewer of HelpSystems Powertech Identity & Access Manager writes "Inexperienced support for old product, but good flexibility for use case customization". On the other hand, the top reviewer of IBM Security Secret Server writes "Lightweight, helpful and comprehensive knowledge base, provides live session recording capabilities". HelpSystems Powertech Identity & Access Manager is most compared with CyberArk Privileged Access Manager, whereas IBM Security Secret Server is most compared with Delinea Secret Server, CyberArk Privileged Access Manager, Symantec Privileged Access Manager, WALLIX Bastion and Delinea Privileged Access Service.
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