We are required to use this tool by DO-178 guidance. We have to use a configuration management tool and this is the one we have been using. People see this tool more like a constraint than a benefit. Users really have to know how to use this tool and how to set the baseline functionalities for their case. The user must go through a lot of steps to properly manipulate this solution, which can interrupt workflows and cause unnecessary downtime. Synergy requires user training and development. It's not user-friendly. You have to perform a lot of manipulations; it's a bit archaic. Some people are reluctant to use this tool because they are familiar with and proficient in using Windows Explorer to navigate through directories and use WinZip to archive data. It is not a very good tool for document management. I would rate this solution a three out of ten because it's an old tool. It was a good tool 15 years ago. To get a ten out of ten I would need to see a more integrated user-friendly tool and it should be competitively priced as it is it's too expensive. I don't recommend using it because it's obsolete.
