KACE Systems Management Appliance SMA and GoTo Resolve are competing in the IT management domain. GoTo Resolve appears to have the upper hand with its versatile feature set enhancing remote support capabilities.
Features: KACE SMA offers comprehensive asset management, efficient patching, and software deployment, beneficial for in-depth management needs. GoTo Resolve is designed for agility, providing robust remote support, seamless collaboration tools, and quick resolution capabilities.
Ease of Deployment and Customer Service: KACE SMA focuses on a structured deployment process suitable for large-scale implementations and provides strong customer service for complex setups. GoTo Resolve offers cloud-based deployment that simplifies setup and maintenance, supported by quick customer service and user-friendly solutions.
Pricing and ROI: KACE SMA involves a significant initial investment, while it saves costs in the long term through efficient management processes, appealing to organizations focused on lifecycle cost reduction. GoTo Resolve is competitively priced with lower upfront costs and streamlined operations, providing rapid ROI for businesses seeking immediate cost efficiency.
| Product | Market Share (%) |
|---|---|
| KACE Systems Management Appliance (SMA) | 1.6% |
| GoTo Resolve | 1.0% |
| Other | 97.4% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 20 |
| Large Enterprise | 15 |
GoTo Resolve is a versatile remote support tool designed for businesses requiring efficient, secure support capabilities. Known for its ease of implementation and robust security measures, it provides a reliable platform for IT professionals to manage support tasks effectively.
Specially crafted to address the demands of IT departments, GoTo Resolve facilitates seamless remote troubleshooting, enhancing productivity and minimizing downtime. The tool is equipped with intuitive features that streamline the support process, from instant remote access to automated workflows, providing a comprehensive toolkit for IT teams striving for operational excellence.
What are the most important features?Implementation of GoTo Resolve varies widely depending on industry needs. In healthcare, it supports HIPAA compliance while maintaining patient confidentiality during remote assistance. In finance, it ensures secure transactions and support. Education benefits from easy-to-use tools that facilitate remote learning environments, making it adaptable across sectors.
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
