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Gladly vs Oracle WebCenter comparison

Gladly and Oracle are both solutions in the Customer Experience Management category. Gladly is ranked #50, while Oracle is ranked #22. Gladly holds a 0.7% mindshare in CEM, compared to Oracle’s 1.5% mindshare. Additionally, 70% of Oracle users are willing to recommend the solution.
Gladly
  • 170 Views
  • 146 Comparison Views
Oracle WebCenter
Read 12 Oracle WebCenter reviews
  • 1,201 Views
  • 156 Comparison Views
70% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Gladly and Oracle WebCenter based on real PeerSpot user reviews.

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To learn more, read our detailed Customer Experience Management Report (Updated: August 2025).
Buyer's Guide
Customer Experience Management
August 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gladly
Ranking in Customer Experience Management
50th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Success Management (7th)
Oracle WebCenter
Ranking in Customer Experience Management
22nd
Average Rating
7.0
Reviews Sentiment
6.2
Number of Reviews
12
Ranking in other categories
Enterprise Content Management (17th), Web Content Management (12th), Corporate Portals (Enterprise Information Portals) (6th)
 

Mindshare comparison

As of September 2025, in the Customer Experience Management category, the mindshare of Gladly is 0.7%, down from 1.2% compared to the previous year. The mindshare of Oracle WebCenter is 1.5%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Oracle WebCenter1.5%
Gladly0.7%
Other97.8%
Customer Experience Management
 

Featured Reviews

Use Gladly?
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Mehdi Hasankhan - PeerSpot reviewer
Gives me easy access, connection and compatibility with all of the Oracle products
WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.
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866,857 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Government
11%
Energy/Utilities Company
8%
Financial Services Firm
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise10
 

Comparisons

No data available
SharePoint vs Oracle WebCenter Logo
SharePoint vs Oracle WebCenter
Compared 25% of the time
Oracle Content Management vs Oracle WebCenter Logo
Oracle Content Management vs Oracle WebCenter
Compared 20% of the time
Adobe Experience Manager vs Oracle WebCenter Logo
Adobe Experience Manager vs Oracle WebCenter
Compared 15% of the time
WordPress Business-Enterprise vs Oracle WebCenter Logo
WordPress Business-Enterprise vs Oracle WebCenter
Compared 10% of the time
IBM FileNet vs Oracle WebCenter Logo
IBM FileNet vs Oracle WebCenter
Compared 8% of the time
More Oracle WebCenter Competitors
 

Product Reports

Buyer's Guide
Customer Experience Management
August 2025
Gladly reportDownload Gladly product report
Buyer's Guide
Oracle WebCenter
August 2025
Oracle WebCenter reportDownload Oracle WebCenter product report
 

Also Known As

No data available
WebCenter, FatWire
 

Overview

Gladly, powered by Customer AI, is a CX platform that centers customer conversations, not tickets. Trusted by brands like Crate & Barrel and Ulta Beauty, it delivers efficient and personal experiences.

Gladly, designed for B2C leaders valuing both efficiency and experience, offers tailored, responsive interactions across all channels through Customer AI. It ensures operational precision with a personal touch, balancing technology with human connection. Trusted by many top brands, Gladly has facilitated 240 million conversations, saved $510M, and boosted CSAT scores by 65%.

What are Gladly's valuable features?
  • Customer AI: Maintains continuous conversations across channels.
  • Emotional Intelligence: Creates personalized interactions.
  • Scalability: Efficiently adapts to company growth needs.
What are key benefits of using Gladly?
  • Cost Savings: Reports show $510M cumulative savings.
  • Improved CSAT: Users experienced a 65% increase in scores.
  • Efficient Operations: Facilitates 240 million conversations.

Gladly is used in diverse sectors, including retail giants like Tumi, by reimagining customer experience with AI for a perfect blend of technology and human interaction. Explore further insights on how Gladly transforms industry standards for CX.

Gladly

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies. 

Oracle
 

Sample Customers

JetBlue, Crate & Barrel, Ulta Beauty, Tumi
Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries
Buyer's Guide
Customer Experience Management
August 2025
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.