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Genesys Cloud CX vs xFind comparison

Genesys and xFind are both solutions in the Customer Experience Management category. Genesys is ranked #5 with an average rating of 8.6, while xFind is ranked #76. Genesys holds a 5.7% mindshare in CEM, compared to xFind’s 0.1% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution.
Genesys Cloud CX
Read 12 Genesys Cloud CX reviews
  • 3,805 Views
  • 304 Comparison Views
100% willing to recommend
xFind
  • 37 Views
  • 37 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Genesys Cloud CX and xFind based on real PeerSpot user reviews.

Find out what your peers are saying about Qualtrics, Salesforce, ServiceNow and others in Customer Experience Management.

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To learn more, read our detailed Customer Experience Management Report (Updated: July 2025).
Buyer's Guide
Customer Experience Management
July 2025
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Helped 863,429 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Genesys Cloud CX
Ranking in Customer Experience Management
5th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
12
Ranking in other categories
Contact Center Platforms (3rd), Workforce Engagement Management (1st), Contact Center as a Service (CCaaS) (3rd)
xFind
Ranking in Customer Experience Management
76th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Customer Experience Management category, the mindshare of Genesys Cloud CX is 5.7%, up from 5.6% compared to the previous year. The mindshare of xFind is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management
 

Featured Reviews

AB370 - PeerSpot reviewer
Enhanced customer interaction with integrated CTI improves service operations
We primarily use Genesys Cloud CX for handling customer service operations, where agents receive calls directly through the platform, manage cases, and ensure consistent communication with customers It has improved customer interaction by integrating CTI directly into our IT systems. The…
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
11%
Manufacturing Company
9%
Government
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Which is better - Genesys Cloud or Amazon Connect?
Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud. Ge...
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What do you like most about Genesys Cloud?
Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and documentation – things are very organized and helpful.
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What is your experience regarding pricing and costs for Genesys Cloud?
Genesys' licensing model is flexible, though not the cheapest. Customers have seen benefits with global operations, increased security, and seamless remote working.
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Comparisons

Amazon Connect vs Genesys Cloud CX Logo
Amazon Connect vs Genesys Cloud CX
Compared 14% of the time
Cisco Webex Contact Center vs Genesys Cloud CX Logo
Cisco Webex Contact Center vs Genesys Cloud CX
Compared 7% of the time
NICE CXone vs Genesys Cloud CX Logo
NICE CXone vs Genesys Cloud CX
Compared 7% of the time
Five9 vs Genesys Cloud CX Logo
Five9 vs Genesys Cloud CX
Compared 6% of the time
Genesys PureConnect vs Genesys Cloud CX Logo
Genesys PureConnect vs Genesys Cloud CX
Compared 6% of the time
More Genesys Cloud CX Competitors
No data available
 

Product Reports

Buyer's Guide
Genesys Cloud CX
July 2025
Genesys Cloud CX reportDownload Genesys Cloud CX product report
Buyer's Guide
Customer Experience Management
July 2025
xFind reportDownload xFind product report
 

Also Known As

Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
No data available
 

Overview

Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels. 

With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

Genesys

xFind’s breakthrough no-search, no-tag, no-friction. Contextual Intelligence platform redefines customer support with faster case resolution and actionable insights to take your product and business to the next level.

xFind
 

Sample Customers

1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
Information Not Available
Buyer's Guide
Customer Experience Management
July 2025
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.