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GE Proficy Smart Factory MES vs Insights Hub comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GE Proficy Smart Factory MES
Ranking in AWS Marketplace
9th
Average Rating
8.4
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Insights Hub
Ranking in AWS Marketplace
10th
Average Rating
8.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the AWS Marketplace category, the mindshare of GE Proficy Smart Factory MES is 0.2%, up from 0.1% compared to the previous year. The mindshare of Insights Hub is 0.2%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AWS Marketplace Mindshare Distribution
ProductMindshare (%)
GE Proficy Smart Factory MES0.2%
Insights Hub0.2%
Other99.6%
AWS Marketplace
 

Featured Reviews

Yulianto Artawan - PeerSpot reviewer
Field Services Engineer at Tetrapak
Trend analysis has improved troubleshooting and program testing for accurate, reliable outputs
The features I appreciate most in GE Proficy Smart Factory MES are the ability to create trends when I troubleshoot during my daily work. I can also edit the program in GE Proficy Smart Factory MES, and before I download it to the PLC, I can test it first to ensure my program is working correctly. GE Proficy Smart Factory MES has been very useful in my daily work because it is user-friendly. I can also go online and change the IP address easily, which is simpler compared to other solutions. Troubleshooting with GE Proficy Smart Factory MES is easier than other options.
PT
OT Expert at a manufacturing company with 10,001+ employees
Energy dashboards have given us clear cost insights and guide data driven production decisions
I hope Insights Hub can support a UMS idea and solution in the future. If we have a UMS hub or data center, Insights Hub could integrate with our database, allowing us to share one data center regardless of whether it is our MES system, SCADA system, or Insights Hub, which would be more efficient for a global company. Insights Hub could connect to our UMS data center, which would eliminate the need to rebuild a connection between the shop floor and Insights Hub. Additionally, Insights Hub could support MES functions, allowing us to integrate with the production line and transfer the ERP order from the ERP to our shop floor, thus helping the ERP be more efficient. This would include performing a buy-off from the shop floor to the ERP and adjusting the production plan for the ERP production order for greater efficiency in our production planning. I hope we can achieve MES functions in an IoT solution such as Insights Hub. One point I am not so satisfied with regarding Insights Hub is the gateway, which I believe runs on a Linux or Unix OS but does not display well for our end-users. This requires us to ask for help and support from our IT department as we cannot perform what we can do with a Windows device, such as RDP to the gateway and monitor any issues inside. Sometimes we do not know the issue exactly and have to check the log, which is very complex for the end-user.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"GE Proficy Smart Factory MES facilitates improved data capture, processing, and reporting across organizational levels, from supervisory to managerial to business levels."
"GE Proficy Smart Factory MES has positively impacted my organization, as the production has gone up to 33% in the financial year that they introduced the MES system and we upgraded the systems."
"GE Proficy Smart Factory MES has positively impacted my organization in many ways, for example, what we used to accomplish in a day as production has increased quite a bit, and our performance and quality of products have also improved, leading to a noticeable increase in OEE."
"With GE Proficy Smart Factory MES, it has affected daily operations by making it a lot easier for them, taking a little bit of load off of their paperwork, but also allowing the customer to really see what is going on and see where they can make some improvements."
"The most positive impact of GE Proficy Smart Factory MES was the immediate gain in accuracy in measuring OEE, and in practical results, I was able to reduce unaccounted downtime by about 12% in the first few months."
"GE Proficy Smart Factory MES positively impacts my organization by providing a tool for real-time production that utilizes our time in various ways, enabling us to gather all data on one page."
"The hardware of GE Proficy Smart Factory MES is very strong, and the software is very easy and useful for me."
"I have seen a return on investment from using GE Proficy Smart Factory MES, as it enhanced productivity, leading to an increase in the number of parts manufactured, which resulted in good revenue generation for the business."
"Insights Hub is an overall major good framework for everybody to monitor the shop floor."
"Insights Hub is a good IoT solution and cloud solution, with easy to normal implementation difficulty for a company, and it can provide some help for our company to do modifications or adjustments."
"Insights Hub has provided significant positive impact to my organization, including 30 to 50 percent faster incident resolution, fewer SEV one outages, reduced alert fatigue by 20 to 30 percent, better SLA compliance, and increased customer satisfaction."
"Given that great variety and diversity of machines, the main characteristic of Insights Hub is that it allows me to talk to that diversity of machines, and therefore I can extract data from them and monitor my plant without needing to use additional developments or additional configurations."
 

Cons

"Customer support for GE Proficy Smart Factory MES gives quick results sometimes, but there are delays at times, so I would appreciate quicker responses from their end."
"Improvements in GE Proficy Smart Factory MES should focus on enhancing the user interface for thick client displays."
"In terms of how GE Proficy Smart Factory MES can be improved, I believe one key area is the connectivity on the shop floor."
"I think you could add more password protection inside GE Proficy Smart Factory MES."
"What I wish was easier or better with GE Proficy Smart Factory MES are some custom extensions in regards to third-party code that integrates into it, making it more of a faceplate and something easier to populate with a single tag number."
"I think GE Proficy Smart Factory MES can be optimized better, specifically regarding the application right and the backup."
"I think GE Proficy Smart Factory MES is complicated for replication, but I consider that it can be scalable if properly sized."
"GE Proficy Smart Factory MES should be a bit easier to customize."
"Insights Hub has a connection with Grafana, but I would like it to be improved."
"The learning curve is steep as it requires skill to fully utilize and is not very beginner-friendly, and querying can be complex."
"As of now, Insights Hub is an under-developed platform, so there is no organization-level impact."
"One point I am not so satisfied with regarding Insights Hub is the gateway, which I believe runs on a Linux or Unix OS but does not display well for our end-users."
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Top Industries

By visitors reading reviews
Construction Company
28%
Manufacturing Company
22%
Healthcare Company
10%
Outsourcing Company
6%
Insurance Company
64%
Construction Company
11%
Comms Service Provider
5%
Outsourcing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise8
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for GE Proficy Smart Factory MES?
As for my experience with pricing, setup cost, and licensing for GE Proficy Smart Factory MES, I did not have to charge for that, so I was the integrator.
What needs improvement with GE Proficy Smart Factory MES?
In terms of how GE Proficy Smart Factory MES can be improved, I believe one key area is the connectivity on the shop floor. We need local connectors that can connect directly to the machines such a...
What is your primary use case for GE Proficy Smart Factory MES?
My main use case for GE Proficy Smart Factory MES is that we implemented this in one of the factories two to three years ago as smart manufacturing to calculate the OEE and other KPIs. We have many...
What needs improvement with Insights Hub?
Insights Hub has a connection with Grafana, but I would like it to be improved.
What is your primary use case for Insights Hub?
Insights Hub is used for monitoring equipment in the plant, mainly for OEE calculation. Within Insights Hub, Mendix has an application called OEE Hub, which allows me to connect the machines to the...
 

Overview

Find out what your peers are saying about GE Proficy Smart Factory MES vs. Insights Hub and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.