Freshservice vs Sciforma comparison

Freshworks and Sciforma are both solutions in the Project Management Software category. Freshworks is ranked #10 with an average rating of 8.3, while Sciforma is ranked #26. Freshworks holds a 0.7% mindshare in PMS, compared to Sciforma’s 1.4% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of Sciforma users who would recommend it.

Freshservice

Read 40 Freshservice reviews

6,589 Views
857 Comparison Views

97% willing to recommend

Sciforma

Read 3 Sciforma reviews

1,852 Views
1,241 Comparison Views

100% willing to recommend

Freshservice

Sciforma

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Executive SummaryUpdated on Dec 19, 2024

Sciforma and Freshservice compete in project portfolio management and IT service management, respectively. Freshservice seems to have the upper hand due to its comprehensive feature set meeting complex requirements.

Features: Sciforma offers resource allocation, risk management, and project tracking tools suited for project-oriented environments. Freshservice provides IT asset management, incident management, and automation capabilities, supporting comprehensive IT operations.

Ease of Deployment and Customer Service: Freshservice's cloud-based setup offers an easy deployment with responsive IT-focused customer support, enhancing service navigation and resolution. Sciforma's user-friendly deployment caters to project management, yet lacks the IT specialization Freshservice provides.

Pricing and ROI: Sciforma's pricing is competitive with a strong ROI in project management contexts. Freshservice, although potentially costlier, delivers significant returns through IT management features, providing greater long-term value for broader IT deployments.

To learn more, read our detailed Freshservice vs. Sciforma Report (Updated: April 2026).

Buyer's Guide

Freshservice vs. Sciforma

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Project Management Software

10th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Cloud Management (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (9th), AI IT Support (4th)

Sciforma

Ranking in Project Management Software

26th

Average Rating

9.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Project Portfolio Management (12th)

Mindshare comparison

As of May 2026, in the Project Management Software category, the mindshare of Freshservice is 0.7%, down from 2.2% compared to the previous year. The mindshare of Sciforma is 1.4%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Management Software Mindshare Distribution
Product	Mindshare (%)
Freshservice	0.7%
Sciforma	1.4%
Other	97.9%

Project Management Software

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Corrie De Jonge

Consultant at The Project ConneXion

A project management solution that can be automated to suit your needs

I rate the initial setup a seven out of ten because it's easy. We had to really understand the solution because it's huge, and we had to know which sections to bite off first. I might even rate the initial setup a nine out of ten if you know what you've got. Once we had all our data and our migration plan, it was quite easy. The challenge lies more with the organization than the system itself. Sciforma is one of the easiest tools to get going with from a technical point of view, but knowledge is key. Deploying the solution takes from six months to a year, depending on the level of data wanted. While deploying the solution, we have to first compile the user's requirements. Then we have to drop a baseline specification in parallel with a concept rollout. Based on what's in the concept, we pick from what the client understands to be the relevant portions, the minimum requirements. Then I convert it into a project execution plan and then execute the plan. After that, we have initial data collection for configuration and then final live data. Then we have the sign-off processes of different departments. There's a lot of upfront work to get the data prepared for transmission, and that is a big challenge. We did almost a thousand projects per year, so there were quite a lot of decisions to speed up the deployment process. The biggest challenge was to get our internal data organized and map it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the key benefits of Freshservice is license management."

"Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months."

"This solution has provided us with a level of ticket traceability that didn't exist previously, and we now have statistics and data that tell the story of what our support engineers have been doing, improving speed and reliability."

"Its ease of use is fantastic; it is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that, and it is on its own level."

"It has greatly improved the process of ticket triaging."

"It is a stable solution. My company hasn't faced any problems with the solution."

"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."

"I would recommend it if you're looking for a really quick way of getting your help desk up and running with a ticketing system and some pretty cool automation with emails, notifications, etc."

More Freshservice pros

"It makes it more fun to work with a modern designed and easy-to-use solution as a team and not add or analyze data alone. Internal, external, home office, remote work, desktop, mobile (available on iOS and Android), are always connected to One2Team."

"ONE2TEAM revolutionizes the way of working: The cloud based solution for project and portfolio management with very strong collaboration functionality lets executives and team members access their work environment anytime, anywhere to monitor program status, act, and complete a personalized checklist of tasks without the need to send emails or create presentations, simply working together in a dashboard."

"The integrated portfolio and project management approach is the most valuable feature of Sciforma."

"I find Sciforma's customizability valuable."

Cons

"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."

"There is room for improvement in reporting for project management."

"I'd like to see better reporting on changes and as well as enhancements to the task/time function."

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice."

"Not integrated with Google."

"Freshservice could improve the delegation and workflow management features."

"Freshservice has an AI agent that needs improvement for finding knowledge base articles."

More Freshservice cons

"The report developer needs a bit of streamlining."

"For the future AI (Artificial intelligence) must be part of a modern solution."

"The solution's graphical user interface (GUI) is a bit old and could be improved."

"For the future AI (Artificial intelligence) must be part of a modern solution. AI is with its unique ability to monitor patterns, is a capable assistant for project managers. Artificial intelligence is being used to help with project organization on a collection of different data from multi-data sources."

Pricing and Cost Advice

"Freshservice price is competitive, it is not more than other solutions on the market."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"The pricing is reasonable."

"The price of Freshservice could improve, it is expensive."

"The solution has an annual licensing model."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

More Freshservice pricing and cost advice

"The solution's pricing is neither too expensive nor too cheap."

"I rate the pricing a four out of ten because Sciforma's rates are good."

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Top Industries

By visitors reading reviews

University

10%

Construction Company

Manufacturing Company

Educational Organization

Financial Services Firm

21%

Construction Company

13%

Insurance Company

13%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	15

No data available

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

See all answers

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

See all answers

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

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Comparisons

ServiceNow vs Freshservice

Compared 13% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 4% of the time

Samanage vs Freshservice

Compared 4% of the time

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Compared 9% of the time

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Planview Portfolios vs Sciforma

Compared 6% of the time

Broadcom Clarity vs Sciforma

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monday.com vs Sciforma

Compared 5% of the time

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Product Reports

Buyer's Guide

Freshservice

May 2026

Download Freshservice product report

Buyer's Guide

Project Portfolio Management

April 2026

Download Sciforma product report

Also Known As

Flint

One2team

Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sciforma is a comprehensive project portfolio management tool designed to streamline complex workflows and improve team collaboration, ideal for businesses seeking efficient project execution.

Sciforma facilitates project management by offering a robust platform that integrates planning, tracking, and resource management. It supports businesses in achieving operational efficiency through its customizable structure, flexible reporting, and scalable solutions. Its user-friendly interface makes it accessible for teams to adopt and integrate into daily operations, ensuring that project objectives align with business goals. Sciforma's flexibility and feature set make it a strategic choice for improving project delivery and enhancing decision-making.

What are the most valuable features of Sciforma?

Resource Management: Dynamic tools to allocate and optimize resources effectively
Project Tracking: Comprehensive tracking capabilities for real-time project insights
Customization: Tailored solutions to fit specific business processes
Reporting: Detailed reports to support business intelligence and decision-making

What benefits and ROI should users consider when evaluating Sciforma?

Improved Efficiency: Streamlines project processes leading to increased productivity
Cost Management: Better budget control with real-time financial tracking
Scalability: Adapts to business growth and evolving project requirements
Enhanced Collaboration: Facilitates teamwork through integrated communication tools

In industries such as healthcare, finance, and construction, Sciforma is implemented to address specific demands like regulatory compliance, financial planning, and milestone tracking. These industries benefit from Sciforma's ability to deliver tailored processes that meet their unique challenges, helping them achieve strategic objectives while maintaining operational efficiency. Sciforma's adaptability ensures it addresses industry-specific project management needs efficiently, making it a preferred tool for experts.

Sciforma

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

1&1, ABB, abbvie, Accor, Acoss, Actia, ALD Automotive, Airbus, Artelia, ascom

Buyer's Guide

Freshservice vs. Sciforma

April 2026

Free Report: Freshservice vs. Sciforma

Find out what your peers are saying about Freshservice vs. Sciforma and other solutions. Updated: April 2026.

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