We performed a comparison between Freshservice and Sciforma based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"The solution’s timely automated triggers increase our IT team’s productivity."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"You can just register and within five to minute minutes, you are ready to go."
"Depending on the size of your organization, is pretty standard and useful."
"The solution has been stable."
"I find Sciforma's customizability valuable."
"The integrated portfolio and project management approach is the most valuable feature of Sciforma."
"It makes it more fun to work with a modern designed and easy-to-use solution as a team and not add or analyze data alone. Internal, external, home office, remote work, desktop, mobile (available on iOS and Android), are always connected to One2Team."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"Freshservice's technical support has issues with delays and translations."
"We'd like better integration with other products."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"The analytics could be better."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"For the future AI (Artificial intelligence) must be part of a modern solution. AI is with its unique ability to monitor patterns, is a capable assistant for project managers. Artificial intelligence is being used to help with project organization on a collection of different data from multi-data sources."
"The solution's graphical user interface (GUI) is a bit old and could be improved."
"The report developer needs a bit of streamlining."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Sciforma is ranked 19th in Project Management Software with 3 reviews. Freshservice is rated 8.0, while Sciforma is rated 9.6. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Sciforma writes "A project management solution that can be automated to suit your needs". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas Sciforma is most compared with Planisware and Broadcom Clarity . See our Freshservice vs. Sciforma report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
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