Freshservice vs Red Hat CloudForms comparison

Freshworks and Red Hat are both solutions in the Cloud Management category. Freshworks is ranked #12 with an average rating of 8.3, while Red Hat is ranked #35. Freshworks holds a 0.5% mindshare in CM, compared to Red Hat’s 1.6% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 66% of Red Hat users who would recommend it.

Freshservice

Read 39 Freshservice reviews

3,141 Views
188 Comparison Views

97% willing to recommend

Red Hat CloudForms

Read 10 Red Hat CloudForms reviews

799 Views
791 Comparison Views

66% willing to recommend

Freshservice

Red Hat CloudForms

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Red Hat CloudForms are key players in IT service management and cloud infrastructure management, respectively. Freshservice appears to have an advantage due to its ease of use and quick deployment, making it appealing for diverse company sizes, while Red Hat CloudForms stands out in robust integration capabilities.

Features: Freshservice offers ease of use, swift setup, and a comprehensive incident management system including mobile apps and automation features. It supports integration and workflow automation, enhancing contract management. Red Hat CloudForms excels in integrating with diverse infrastructures and vendors through strong API support. Its capabilities in dynamic catalog creation and comprehensive asset management are notable.

Room for Improvement: Freshservice could improve its reporting, customizable user forms, and project management features. Refinement is needed in Linux and Microsoft Outlook integration, as well as offering more granular workflow automation for multi-cloud environments. Red Hat CloudForms needs enhanced user-friendliness and simplified plug-and-play functionality. Improved integration without extensive programming, better support for diverse cloud services, and streamlined updates management are desired.

Ease of Deployment and Customer Service: Freshservice utilizes a public cloud deployment model, offering accessibility with generally responsive but occasionally inconsistent technical support. Red Hat CloudForms allows deployment across public, hybrid, and on-premises models, though users note complexities in hybrid deployments and seek improved support interactions.

Pricing and ROI: Freshservice provides various pricing plans with tier-based models, considered cost-effective with quick ROI upon deployment. Some regional pricing criticisms exist, but flexible pricing options make it widely accepted. Red Hat CloudForms has a higher price point, potentially cost-heavy for large deployments, yet cheaper than some competitors like VMware. Both solutions offer good ROI, with Freshservice being favored by diverse business sizes due to its pricing flexibility.

To learn more, read our detailed Freshservice vs. Red Hat CloudForms Report (Updated: December 2025).

Buyer's Guide

Freshservice vs. Red Hat CloudForms

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (5th), Project Management Software (9th), IT Asset Management (5th), IT Service Management (ITSM) (5th), AI IT Support (5th)

Red Hat CloudForms

Ranking in Cloud Management

35th

Average Rating

6.4

Reviews Sentiment

5.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Cloud Management category, the mindshare of Freshservice is 0.5%, up from 0.4% compared to the previous year. The mindshare of Red Hat CloudForms is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Market Share Distribution
Product	Market Share (%)
Freshservice	0.5%
Red Hat CloudForms	1.6%
Other	97.9%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Ilhami Arikan

Cloud Services Automation Technologies Manager at Garanti Teknoloji

A stable solution that helps to provision servers

We use the solution to provision servers. I am impressed with the product's ability to create dynamic catalogs. The solution's provisioning engine needs to be improved. I would rate the solution's stability an eight out of ten. I would rate the product's scalability a seven out of ten and…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have definitely seen a return on investment based on the use cases we have implemented."

"The most valuable features of Freshservice are the notifications, customization, and flexibility."

"We use the ticketing system primarily, which is very easy to use for all users."

"There is a nice user interface."

"You can just register and within five to minute minutes, you are ready to go."

"It allows for customization and offers a broad feature set."

"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."

"We found the initial setup to be very simple."

More Freshservice pros

"The stability of the solution is very good. We haven't had any issues with it."

"They are a very mature product."

"Red Hat CloudForms is a stable product. There is no issue with the stability."

"I am impressed with the product's reports."

"Red Hat CloudForms is stable once it is up and running."

"The multi-tenancy feature has been very helpful for our clients. It has been working fine and seamlessly for them. Its interface is also very simplified, and it is also an open and easy-to-scale solution."

"I am impressed with the product's ability to create dynamic catalogs."

"The optimization of the solution is quite interesting."

More Red Hat CloudForms pros

Cons

"I experienced some delay in response time for non-function critical queries."

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

"The chat portal is not that great."

"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."

"I experienced some delay in response time for non-function critical queries."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information. Some manual information still needs to be entered."

More Freshservice cons

"Our clients had challenges or issues with the updates. Its updates should be better managed. They should provide quicker and more stable updates. Its stability can also be better. We initially faced ease-of-use and compatibility issues while integrating it. We had a lot of compatibility issues with other products. Our clients are concerned about whether it is under IBM or it is still Red Hat. Clients are not very clear about the support, and they're not really happy with it. Currently, they're getting support from Red Hat, but going forward, they're not really clear about what would be the life cycle of the product, which is a concern for them."

"I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions."

"The complexity of the solution is a bit high in comparison to VMware."

"The solution's provisioning engine needs to be improved."

"The solution is still quite immature."

"It is difficult to create a complete dashboard that includes all the needed features or catalogs."

"Because the solution needs to integrate with other products that surround it, there is a lot of configuration required, and this can be quite complex. It's not as easy as it is with, for example, VMware."

"All of the areas of Red Hat CloudForms could improve. It doesn't do half of the things that it says it can do out of the box. It takes configuration to make any of it work, which is not uncommon for solutions similar to this. However, it is frustrating."

More Red Hat CloudForms cons

Pricing and Cost Advice

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"We're basically paying about $100 USD per agent per month."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"Our licensing fee for Freshservice is $2,500 a year."

"The solution has an annual licensing model."

More Freshservice pricing and cost advice

"Red Hat CloudForms is a bit expensive."

"The price of Red Hat CloudForms was not competitive, it was expensive."

"Red Hat CloudForms has a subscript-based pricing model. The cost is approximately $20,000 annually which allows you to use as many users as you want."

"The product's licensing is based on the number of servers."

"It is definitely cheaper than VMware. Everything is included. There is no challenge there."

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Top Industries

By visitors reading reviews

Manufacturing Company

University

Educational Organization

Computer Software Company

Manufacturing Company

16%

Computer Software Company

14%

University

11%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	7

Questions from the Community

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

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What is your experience regarding pricing and costs for Freshservice?

Regarding cost savings, switching from previous ITSM tools has led to a 50% reduction in licensing costs, flexibility to scale for different business areas, which included service catalog items, ag...

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What needs improvement with Freshservice?

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Comparisons

ServiceNow vs Freshservice

Compared 20% of the time

Zendesk vs Freshservice

Compared 10% of the time

JIRA Service Management vs Freshservice

Compared 9% of the time

Device42 vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 5% of the time

More Freshservice Competitors

VMware Cloud Director vs Red Hat CloudForms

Compared 15% of the time

VMware Aria Automation vs Red Hat CloudForms

Compared 14% of the time

VMware Aria Operations vs Red Hat CloudForms

Compared 11% of the time

Morpheus vs Red Hat CloudForms

Compared 10% of the time

IBM Turbonomic vs Red Hat CloudForms

Compared 9% of the time

More Red Hat CloudForms Competitors

Product Reports

Buyer's Guide

Freshservice

January 2026

Download Freshservice product report

Buyer's Guide

Red Hat CloudForms

January 2026

Download Red Hat CloudForms product report

Also Known As

Flint

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Overview

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Manage container, virtual, private, and public cloud infrastructures

Managing a complex, hybrid IT environment can require multiple management tools, redundant policy implementations, and extra staff to handle the operations. Red Hat® CloudForms simplifies IT, providing unified management and operations in a hybrid environment.

As your IT infrastructure progresses from traditional virtualization toward an Infrastructure-as-a-Service (IaaS) model, CloudForms evolves, protecting your investments and providing consistent user experience and functionality.

Red Hat

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Cox Automotive, Penn State, FICO, G-ABLE, Seneca College, ITandTEL, The Paris Lodron University of Salzburg (PLUS), MyRepublic, Macquarie, The Wellcome Trust Sanger Institute, CBTS, Network Data Solutions (NDS)

Buyer's Guide

Freshservice vs. Red Hat CloudForms

December 2025

Free Report: Freshservice vs. Red Hat CloudForms

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