Freshservice vs Red Hat CloudForms comparison

Freshworks and Red Hat are both solutions in the Cloud Management category. Freshworks is ranked #10 with an average rating of 8.3, while Red Hat is ranked #34. Freshworks holds a 1.1% mindshare in CM, compared to Red Hat’s 1.9% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 66% of Red Hat users who would recommend it.

Freshservice

Read 40 Freshservice reviews

5,204 Views
572 Comparison Views

97% willing to recommend

Red Hat CloudForms

Read 10 Red Hat CloudForms reviews

1,367 Views
1,353 Comparison Views

66% willing to recommend

Freshservice

Red Hat CloudForms

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Red Hat CloudForms are key players in IT service management and cloud infrastructure management, respectively. Freshservice appears to have an advantage due to its ease of use and quick deployment, making it appealing for diverse company sizes, while Red Hat CloudForms stands out in robust integration capabilities.

Features: Freshservice offers ease of use, swift setup, and a comprehensive incident management system including mobile apps and automation features. It supports integration and workflow automation, enhancing contract management. Red Hat CloudForms excels in integrating with diverse infrastructures and vendors through strong API support. Its capabilities in dynamic catalog creation and comprehensive asset management are notable.

Room for Improvement: Freshservice could improve its reporting, customizable user forms, and project management features. Refinement is needed in Linux and Microsoft Outlook integration, as well as offering more granular workflow automation for multi-cloud environments. Red Hat CloudForms needs enhanced user-friendliness and simplified plug-and-play functionality. Improved integration without extensive programming, better support for diverse cloud services, and streamlined updates management are desired.

Ease of Deployment and Customer Service: Freshservice utilizes a public cloud deployment model, offering accessibility with generally responsive but occasionally inconsistent technical support. Red Hat CloudForms allows deployment across public, hybrid, and on-premises models, though users note complexities in hybrid deployments and seek improved support interactions.

Pricing and ROI: Freshservice provides various pricing plans with tier-based models, considered cost-effective with quick ROI upon deployment. Some regional pricing criticisms exist, but flexible pricing options make it widely accepted. Red Hat CloudForms has a higher price point, potentially cost-heavy for large deployments, yet cheaper than some competitors like VMware. Both solutions offer good ROI, with Freshservice being favored by diverse business sizes due to its pricing flexibility.

To learn more, read our detailed Freshservice vs. Red Hat CloudForms Report (Updated: April 2026).

Buyer's Guide

Freshservice vs. Red Hat CloudForms

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

10th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (9th), AI IT Support (4th)

Red Hat CloudForms

Ranking in Cloud Management

34th

Average Rating

6.4

Reviews Sentiment

5.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Cloud Management category, the mindshare of Freshservice is 1.1%, up from 0.4% compared to the previous year. The mindshare of Red Hat CloudForms is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.1%
Red Hat CloudForms	1.9%
Other	97.0%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Ilhami Arikan

Cloud Services Automation Technologies Manager at Garanti Teknoloji

A stable solution that helps to provision servers

We use the solution to provision servers. I am impressed with the product's ability to create dynamic catalogs. The solution's provisioning engine needs to be improved. I would rate the solution's stability an eight out of ten. I would rate the product's scalability a seven out of ten and…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Freshservice's best feature is its user-friendliness."

"It allows for customization and offers a broad feature set."

"It has greatly improved the process of ticket triaging."

"The portal is straightforward for the end-user, but that's not the best part of Freshservice; integration is the part that's interesting because it's easy to set up a process, it's extremely simple to integrate, and in one week, you can add change management, which is incredible."

"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."

"Depending on the size of your organization, is pretty standard and useful."

"It's very handy and very easy to use."

"The most valuable features of Freshservice are the notifications, customization, and flexibility."

More Freshservice pros

"The optimization of the solution is quite interesting, as it means we can prepare a bunch of VMs with self-service provisioning."

"The optimization of the solution is quite interesting."

"Red Hat CloudForms is a stable product. There is no issue with the stability."

"I am impressed with the product's reports."

"The most valuable features of Red Hat CloudForms are the benefit of the collective functionality."

"They are a very mature product."

"The integration with other open-source tools is pretty good; it integrates particularly well with Kubernetes and Docker, and they are a very mature product."

"Red Hat CloudForms is stable once it is up and running."

More Red Hat CloudForms pros

Cons

"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

"The chat portal is not that great."

"While we're just starting with project management, I foresee some limitations with it two or three years down the line."

"This product is very good for small and mid-level markets; however, I'm not sure about expanding to a 100,000 to 200,000 user base or more."

"I'd like to see better reporting on changes and as well as enhancements to the task/time function."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information. Some manual information still needs to be entered."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."

More Freshservice cons

"Because the solution needs to integrate with other products that surround it, there is a lot of configuration required, and this can be quite complex. It's not as easy as it is with, for example, VMware."

"The complexity of the solution is a bit high in comparison to VMware."

"Red Hat CloudForms could improve by allowing more customization of reports. We have to do a lot of coding to accomplish what we want. Additionally, the compatibility with the multi-cloud could improve. The latter versions of the solution removed Google support and the cost comparison between other clouds was high."

"Our clients had challenges or issues with the updates. Its updates should be better managed."

"The complexity of the solution is a bit high in comparison to VMware."

"I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions."

"Red Hat CloudForms could improve by allowing more customization of reports. We have to do a lot of coding to accomplish what we want."

More Red Hat CloudForms cons

Pricing and Cost Advice

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"The price of Freshservice could improve, it is expensive."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"Freshservice price is competitive, it is not more than other solutions on the market."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

More Freshservice pricing and cost advice

"Red Hat CloudForms has a subscript-based pricing model. The cost is approximately $20,000 annually which allows you to use as many users as you want."

"The product's licensing is based on the number of servers."

"The price of Red Hat CloudForms was not competitive, it was expensive."

"It is definitely cheaper than VMware. Everything is included. There is no challenge there."

"Red Hat CloudForms is a bit expensive."

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Top Industries

By visitors reading reviews

University

Manufacturing Company

Construction Company

Educational Organization

Manufacturing Company

14%

Financial Services Firm

13%

Computer Software Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

See all answers

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

See all answers

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

See all answers

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Comparisons

ServiceNow vs Freshservice

Compared 14% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 4% of the time

More Freshservice Competitors

VMware Aria Automation vs Red Hat CloudForms

Compared 8% of the time

Cloudify vs Red Hat CloudForms

Compared 5% of the time

VMware Cloud Director vs Red Hat CloudForms

Compared 5% of the time

IBM Service Delivery Manager vs Red Hat CloudForms

Compared 4% of the time

CloudCheckr vs Red Hat CloudForms

Compared 4% of the time

More Red Hat CloudForms Competitors

Product Reports

Buyer's Guide

Freshservice

April 2026

Download Freshservice product report

Buyer's Guide

Red Hat CloudForms

April 2026

Download Red Hat CloudForms product report

Also Known As

Flint

No data available

Overview

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Manage container, virtual, private, and public cloud infrastructures

Managing a complex, hybrid IT environment can require multiple management tools, redundant policy implementations, and extra staff to handle the operations. Red Hat® CloudForms simplifies IT, providing unified management and operations in a hybrid environment.

As your IT infrastructure progresses from traditional virtualization toward an Infrastructure-as-a-Service (IaaS) model, CloudForms evolves, protecting your investments and providing consistent user experience and functionality.

Red Hat

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Cox Automotive, Penn State, FICO, G-ABLE, Seneca College, ITandTEL, The Paris Lodron University of Salzburg (PLUS), MyRepublic, Macquarie, The Wellcome Trust Sanger Institute, CBTS, Network Data Solutions (NDS)

Buyer's Guide

Freshservice vs. Red Hat CloudForms

April 2026

Free Report: Freshservice vs. Red Hat CloudForms

Find out what your peers are saying about Freshservice vs. Red Hat CloudForms and other solutions. Updated: April 2026.

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