Freshservice vs Red Hat CloudForms comparison

Freshworks and Red Hat are both solutions in the Cloud Management category. Freshworks is ranked #10 with an average rating of 8.2, while Red Hat is ranked #36. Freshworks holds a 1.2% mindshare in CM, compared to Red Hat’s 1.9% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 66% of Red Hat users who would recommend it.

Freshservice

Read 41 Freshservice reviews

8,428 Views
1,096 Comparison Views

97% willing to recommend

Red Hat CloudForms

Read 10 Red Hat CloudForms reviews

1,969 Views
1,949 Comparison Views

66% willing to recommend

Freshservice

Red Hat CloudForms

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Red Hat CloudForms are key players in IT service management and cloud infrastructure management, respectively. Freshservice appears to have an advantage due to its ease of use and quick deployment, making it appealing for diverse company sizes, while Red Hat CloudForms stands out in robust integration capabilities.

Features: Freshservice offers ease of use, swift setup, and a comprehensive incident management system including mobile apps and automation features. It supports integration and workflow automation, enhancing contract management. Red Hat CloudForms excels in integrating with diverse infrastructures and vendors through strong API support. Its capabilities in dynamic catalog creation and comprehensive asset management are notable.

Room for Improvement: Freshservice could improve its reporting, customizable user forms, and project management features. Refinement is needed in Linux and Microsoft Outlook integration, as well as offering more granular workflow automation for multi-cloud environments. Red Hat CloudForms needs enhanced user-friendliness and simplified plug-and-play functionality. Improved integration without extensive programming, better support for diverse cloud services, and streamlined updates management are desired.

Ease of Deployment and Customer Service: Freshservice utilizes a public cloud deployment model, offering accessibility with generally responsive but occasionally inconsistent technical support. Red Hat CloudForms allows deployment across public, hybrid, and on-premises models, though users note complexities in hybrid deployments and seek improved support interactions.

Pricing and ROI: Freshservice provides various pricing plans with tier-based models, considered cost-effective with quick ROI upon deployment. Some regional pricing criticisms exist, but flexible pricing options make it widely accepted. Red Hat CloudForms has a higher price point, potentially cost-heavy for large deployments, yet cheaper than some competitors like VMware. Both solutions offer good ROI, with Freshservice being favored by diverse business sizes due to its pricing flexibility.

To learn more, read our detailed Freshservice vs. Red Hat CloudForms Report (Updated: June 2026).

Buyer's Guide

Freshservice vs. Red Hat CloudForms

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (9th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (8th), AI IT Support (4th)

Red Hat CloudForms

Ranking in Cloud Management

36th

Average Rating

6.4

Reviews Sentiment

5.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Cloud Management category, the mindshare of Freshservice is 1.2%, up from 0.4% compared to the previous year. The mindshare of Red Hat CloudForms is 1.9%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.2%
Red Hat CloudForms	1.9%
Other	96.9%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Ilhami Arikan

Cloud Services Automation Technologies Manager at Garanti Teknoloji

A stable solution that helps to provision servers

We use the solution to provision servers. I am impressed with the product's ability to create dynamic catalogs. The solution's provisioning engine needs to be improved. I would rate the solution's stability an eight out of ten. I would rate the product's scalability a seven out of ten and…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has allowed the client to implement service management processes that didn't previously exist in the business and to have more visibility and control of process tickets."

"The solution is very responsive with a 97% success rate in funneling customer tickets."

"Due to our previous system being so poor, our ROI was effectively immediate as staff could easily log tickets via email, web, or over phone."

"The tool is an easy, off-the-shelf product which allowed us to decommission our in-house system."

"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."

"Freshservice has had a significant positive impact, especially when managing AWS-related IT operations by centralizing incident management and automating repetitive tasks."

"I would recommend it if you're looking for a really quick way of getting your help desk up and running with a ticketing system and some pretty cool automation with emails, notifications, etc."

More Freshservice pros

"They are a very mature product."

"Red Hat CloudForms is a stable product. There is no issue with the stability."

"The optimization of the solution is quite interesting, as it means we can prepare a bunch of VMs with self-service provisioning."

"I am impressed with the product's ability to create dynamic catalogs."

"The most valuable features of Red Hat CloudForms are the benefit of the collective functionality."

"I am impressed with the product's reports."

"The multi-tenancy feature has been very helpful for our clients. It has been working fine and seamlessly for them. Its interface is also very simplified, and it is also an open and easy-to-scale solution."

"The optimization of the solution is quite interesting."

More Red Hat CloudForms pros

Cons

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"Currently, we can have only one plan per subscription. All users have to be on the same plan."

"It would be good to have the product integrated with Google because that's our corporate tool of choice."

"I am not too happy with the page layout or screen layout since it always looks messy."

"We did a review of our project management tool internally within the company, and it was one of the choices, but it didn't match up anywhere close to any of the other tools we were considering."

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."

"This product is very good for small and mid-level markets; however, I'm not sure about expanding to a 100,000 to 200,000 user base or more."

"The analytics could be better."

More Freshservice cons

"All of the areas of Red Hat CloudForms could improve. It doesn't do half of the things that it says it can do out of the box. It takes configuration to make any of it work, which is not uncommon for solutions similar to this. However, it is frustrating."

"I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions."

"The solution's provisioning engine needs to be improved."

"Our clients had challenges or issues with the updates. Its updates should be better managed. They should provide quicker and more stable updates. Its stability can also be better. We initially faced ease-of-use and compatibility issues while integrating it. We had a lot of compatibility issues with other products. Our clients are concerned about whether it is under IBM or it is still Red Hat. Clients are not very clear about the support, and they're not really happy with it. Currently, they're getting support from Red Hat, but going forward, they're not really clear about what would be the life cycle of the product, which is a concern for them."

"The problem is that the platform requires it to be maintained and updated. Also, a few cases are still pending with the Red Hat support team since they are not closed yet."

"The solution is still quite immature."

"Our clients had challenges or issues with the updates. Its updates should be better managed."

"The complexity of the solution is a bit high in comparison to VMware."

More Red Hat CloudForms cons

Pricing and Cost Advice

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"We're basically paying about $100 USD per agent per month."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"The price of Freshservice could improve, it is expensive."

"The solution has an annual licensing model."

More Freshservice pricing and cost advice

"Red Hat CloudForms has a subscript-based pricing model. The cost is approximately $20,000 annually which allows you to use as many users as you want."

"Red Hat CloudForms is a bit expensive."

"The product's licensing is based on the number of servers."

"It is definitely cheaper than VMware. Everything is included. There is no challenge there."

"The price of Red Hat CloudForms was not competitive, it was expensive."

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Top Industries

By visitors reading reviews

Construction Company

11%

Manufacturing Company

10%

University

Educational Organization

Financial Services Firm

14%

Manufacturing Company

13%

Construction Company

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

See all answers

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

See all answers

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

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Comparisons

ServiceNow vs Freshservice

Compared 12% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 4% of the time

Samanage vs Freshservice

Compared 4% of the time

More Freshservice Competitors

VMware Aria Automation vs Red Hat CloudForms

Compared 9% of the time

Cloudify vs Red Hat CloudForms

Compared 6% of the time

IBM Multicloud Manager vs Red Hat CloudForms

Compared 5% of the time

IBM Service Delivery Manager vs Red Hat CloudForms

Compared 5% of the time

IBM Cloud Automation Manager vs Red Hat CloudForms

Compared 5% of the time

More Red Hat CloudForms Competitors

Product Reports

Buyer's Guide

Freshservice

June 2026

Download Freshservice product report

Buyer's Guide

Red Hat CloudForms

June 2026

Download Red Hat CloudForms product report

Also Known As

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Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Red Hat CloudForms is a robust management platform that integrates seamlessly with open-source technologies like Kubernetes and Docker. It offers flexibility with diverse infrastructures, scalability, and dynamic catalog creation.

Red Hat CloudForms supports service providers in UAE by offering a central console for infrastructure management. Known for its multi-tenancy and streamlined interface, it facilitates seamless integration with infrastructures like Nexus, Solaris, IBM, and VMware. Despite its strengths, challenges such as complexity and user-friendliness have been noted, with users requesting predefined modules, enhanced dashboards, and improved customization. The cost and platform lifecycle remain concerns, especially when compared to competitors like VMware. Permission refinement and provisioning engine improvements are also needed, as well as better cloud service integration and stability.

What features make Red Hat CloudForms stand out?

Seamless Integration: Works well with open-source components like Kubernetes and Docker.
Multi-Tenancy: Allows multiple users with separate environments.
Scalability: Designed to grow with infrastructure needs.
Dynamic Catalog Creation: Offers customized service delivery.
Report Capabilities: Provides in-depth analytics and reporting options.

What benefits and ROI should be evaluated?

Flexibility: Supports diverse infrastructures like VMware and IBM.
Self-Service Provisioning: Reduces time to deploy and manage VMs.
Automated Infrastructure: Automates code for more efficient management.
Integration Opportunities: Works with Ansible Tower for application management.

In industries, Red Hat CloudForms serves as a central hub for service providers, managing and orchestrating platforms like NETGEAR, KVM, Hyper-V, and VMware. Automation of infrastructure code, server management, and cloud infrastructure evaluation are core use cases, with users integrating technologies like Ansible Tower for daily task management and access delegation.

Red Hat

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Cox Automotive, Penn State, FICO, G-ABLE, Seneca College, ITandTEL, The Paris Lodron University of Salzburg (PLUS), MyRepublic, Macquarie, The Wellcome Trust Sanger Institute, CBTS, Network Data Solutions (NDS)

Buyer's Guide

Freshservice vs. Red Hat CloudForms

June 2026

Free Report: Freshservice vs. Red Hat CloudForms

Find out what your peers are saying about Freshservice vs. Red Hat CloudForms and other solutions. Updated: June 2026.

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