Qualys VMDR and Freshservice are both leading tools in their respective categories, with Qualys focusing on vulnerability management and compliance, while Freshservice excels in IT service management. Based on the features, ease of deployment, and customer service, Freshservice seems to have an advantage due to its seamless integration and user-friendly deployment model.
Features: Qualys VMDR offers extensive vulnerability management and cloud integration capabilities like continuous monitoring and detailed reporting. Freshservice is robust in incident management, offering workflow automation and efficient integrations.
Room for Improvement: Qualys VMDR could improve in areas such as more efficient reporting, reducing false positives, and enhancing patch management documentation. Freshservice would benefit from greater customization options, improved integration with third-party applications, and enhanced project management functionalities.
Ease of Deployment and Customer Service: Qualys VMDR presents flexibility in offering both cloud and on-premises deployment models, though this flexibility can add complexity. Freshservice's cloud-only approach simplifies deployment, making it straightforward for IT service management. Qualys provides good documentation but faces criticism for slower response times, while Freshservice is known for its responsive customer service.
Pricing and ROI: Qualys VMDR is generally more expensive and is preferred by larger enterprises due to its flexible pricing models but includes extra costs for additional features. Freshservice's predictable pricing plans with fewer hidden fees make it attractive for small to mid-sized businesses, offering significant ROI through enhanced efficiency and management. Both platforms enhance ROI, but cater to different business needs based on their pricing and target audience.
We saw a return on investment through significant savings in time, money, and resources.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
We usually get on calls with tech support, and they are very helpful.
I am satisfied with the support of Qualys VMDR as they are supportive.
When reaching out via email, they reply quickly.
Freshservice is easy to use for scalability.
Scalability depends on the license and the number of assets being monitored.
Qualys VMDR can handle scalability, although increasing the inventory can raise the licensing costs.
Qualys VMDR's scalability is good, and the customer support is good.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
Qualys VMDR is stable.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There's limited experience with the CMDB or asset management features.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
One area where Qualys VMDR can be improved is the missing feature for deploying agents for over 1,000 assets, as we need to do it manually.
If AI features were integrated, it could enhance the capabilities significantly.
It does not automate patching unless the patch management module is purchased separately.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
Qualys offers better pricing and is feature-packed compared to other tools.
I would rate the pricing between seven to eight out of ten.
I have a notion that Qualys might be more expensive than Rapid7.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
The prioritization of vulnerabilities has improved our remediation efforts by around thirty to thirty-five percent.
It impacts my workflow overall, with the patch management features as it has the missing patches listed in detail, making it easier to get a comprehensive report and providing some dashboards that offer visual representation.
The best features Qualys VMDR offers include built-in threat intelligence for prioritizing high-risk vulnerabilities and integrated patch management to remediate a vulnerability, providing coverage on the network level and on the OS level as well.
| Product | Market Share (%) |
|---|---|
| Qualys VMDR | 2.9% |
| Freshservice | 4.6% |
| Other | 92.5% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 12 |
| Large Enterprise | 69 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
