Qualys VMDR and Freshservice compete in the IT management and service sectors. Qualys VMDR stands out with its focus on security and asset management, whereas Freshservice shines with user-friendly incident and project management features.
Features: Qualys VMDR is notable for its comprehensive vulnerability management, continuous monitoring, and threat detection, which are critical for network security. It enhances security with detailed reporting capabilities. Freshservice offers efficient incident management, workflow automation, and easy integration capabilities, which are beneficial for helpdesk operations. Its project and service management features are highly appreciated by users.
Room for Improvement: Qualys VMDR users suggest better reporting features and integration with third-party solutions. There are also concerns about customer support responsiveness and API speed. Freshservice users would like enhanced customization options, integration improvements, and a more developed project management tool for larger organizations.
Ease of Deployment and Customer Service: Qualys VMDR offers flexible deployment options across on-premises, private, and hybrid clouds but can be complex to navigate. Its technical support is generally good but sometimes slow to respond. Freshservice provides an intuitive cloud deployment in public clouds and has efficient customer service, though improvements in response times and customizable support are suggested.
Pricing and ROI: Qualys VMDR is considered expensive for smaller businesses but provides significant ROI through its security features. Its pricing model is customizable to fit organizational needs. Freshservice offers competitive pricing with a flexible licensing model, affordable for SMBs, but larger enterprises might need to upgrade for more features. Its straightforward deployment adds to its value perception.
We saw a return on investment through significant savings in time, money, and resources.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
We usually get on calls with tech support, and they are very helpful.
The response time takes a while.
I am satisfied with the support of Qualys VMDR as they are supportive.
Freshservice is easy to use for scalability.
Scalability depends on the license and the number of assets being monitored.
Qualys VMDR can handle scalability, although increasing the inventory can raise the licensing costs.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
If AI features were integrated, it could enhance the capabilities significantly.
It does not automate patching unless the patch management module is purchased separately.
They can tweak their UI since the new version seems a bit jumbled up.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
I would rate the pricing between seven to eight out of ten.
I have a notion that Qualys might be more expensive than Rapid7.
Qualys offers better pricing and is feature-packed compared to other tools.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
The prioritization of vulnerabilities has improved our remediation efforts by around thirty to thirty-five percent.
It impacts my workflow overall, with the patch management features as it has the missing patches listed in detail, making it easier to get a comprehensive report and providing some dashboards that offer visual representation.
Qualys VMDR offers a one-stop solution for monitoring and reporting.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
